Policy Services Representative

1 month ago


Scarborough ON, Canada InVision Staffing Services Inc. Full time

InVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.We have a successful track record working on both small and large recruitment projects, across North America.
Our client is a recognized Manufacturer of HVAC and fluid technology systems are actively seeking Customer Service Representative to join their team. The Senior Customer Service Representative maintains all aspects of the customer service relationship including contract verification, order processing, scheduling, follow up, and communicate customer needs to all departments.

Answers customer telephone enquires adopting a polite and professional attitude at all times.
Provides immediate response to customer queries and inquires, primarily by telephone and then followed up via e-mail.
Follows established policies and procedures ensuring standards of service to customers and business objectives are achieved at all times.
Pro-actively communicates and works with members of your own and other departments to ensure standards of service to customers and business objectives are achieved.
Maintains records of approved customer contracts to ensure accurate processing of orders at all times.
Maintains customer data files as needed to ensure accuracy of information recorded.
Enters and acknowledges customer orders on the Manufacturing Planning System
Liaises with finance regarding new and/or blocked accounts and keeping the customers informed as appropriate.
Handles customer complaints ensuring a satisfactory resolution for both the customer and the business.
Liaises with customer site personnel regarding deliveries of products.
Liaises with company manufacturing, commercial administrative staff and management to ensure that all product problems are fed back to source for corrective action to be implemented.

Previous experience in customer service essential
A pro-active and flexible approach to work
Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations.
Contract to perm role
Day shift
International organization with room for growth



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