Current jobs related to Bilingual Customer Service Supervisor - Scarborough ON - InVision Staffing Services Inc.
-
Bilingual Customer Service Supervisor
2 months ago
Scarborough, ON, Canada InVision Staffing Services Inc. Full timeInVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America. Our client is a leader manufacturing industry is looking for a Customer...
-
Bilingual Call Centre Representative
5 months ago
Scarborough, Canada Zedd Customer Solutions Full timeJob description COMPANY: ZEDD Customer Solutions A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals. We understand our clients’ need for outstanding management of their customer...
-
Bilingual Call Centre Representative
5 months ago
Scarborough, Canada Zedd Customer Solutions Full timeJob description COMPANY: ZEDD Customer Solutions A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals. We understand our clients’ need for outstanding management of their customer...
-
Customer Service Team Representative-bilingual
4 months ago
Scarborough, Canada Enterprise Holdings Full time**Customer Service Representative-Bilingual (French/English)** Enterprise Canadian Shared Services has an opening at our administrative office in Scarborough ON (709 Milner Ave) for a Bilingual Citations Resolution Team Representative. **This is a f**ull-time position M-F, 8 am - 5pm. This role will in be in office, with future opportunities to work from...
-
Bilingual Customer Service Supervisor
1 month ago
Scarborough, Ontario, Toronto, Canada InVision Staffing Services Inc. Full timeInVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America.Our client is a leader manufacturing industry is looking for a Customer Service...
-
Customer Service Supervisor
2 months ago
Scarborough, ON, Canada InVision Staffing Services Inc. Full timeInVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.We have a successful track record working on both small and large recruitment projects, across North America. Our client is a leader manufacturing industry is looking for a Customer...
-
Customer Service Representative
5 months ago
Scarborough, Canada FLS Transportation Service Limited Full timeFLS Transportation is actively seeking a Customer Service Representative in their Scarborough, ON branch. Job duties include but not limited to: - Supporting all service requirements of assigned FLS Customers to exceed expectations - Identifying the service requirements and information required for each Customer shipment - Entering all relevant shipment...
-
Bilingual Customer Service Representative
23 hours ago
Waterloo, ON, Canada International Financial Group IFG Full timeOur client, a top insurance client in Canada is looking to hire a Bilingual Customer service Representative for their team with a contract until November 2025 is renewable. This role is Hybrid in the office for their Halifax or Montreal or Waterloo office.Typical Day in Role• Process telephone inquiries, conduct research and resolve requests promptly•...
-
Bilingual Customer Service Representative
15 hours ago
Waterloo, ON, Canada International Financial Group IFG Full timeOur client, a top insurance client in Canada is looking to hire a Bilingual Customer service Representative for their team with a contract until November 2025 is renewable. This role is Hybrid in the office for their Halifax or Montreal or Waterloo office.Typical Day in Role• Process telephone inquiries, conduct research and resolve requests promptly•...
-
Bilingual Customer Service Representative
23 hours ago
Waterloo, ON, Canada International Financial Group IFG Full timeOur client, a top insurance client in Canada is looking to hire a Bilingual Customer service Representative for their team with a contract until November 2025 is renewable. This role is Hybrid in the office for their Halifax or Montreal or Waterloo office. Typical Day in Role • Process telephone inquiries, conduct research and resolve requests promptly...
-
Customer Service Supervisor
4 weeks ago
Scarborough, Canada InVision Staffing Services Inc. Full timeCustomer Service Supervisor Job DescriptionInVision Staffing Services Inc. is a leading recruitment firm specializing in Engineering, Industrial/Skilled Trades, Information Technology, and Professional Services across Canada and the U.S. We are seeking a highly skilled Customer Service Supervisor to join our dynamic team.Key Responsibilities:Supervise and...
-
Customer Service Supervisor
4 weeks ago
Scarborough, Canada InVision Staffing Services Inc. Full timeCustomer Service Supervisor Job DescriptionInVision Staffing Services Inc. is a leading recruitment firm specializing in Engineering, Industrial/Skilled Trades, Information Technology, and Professional Services across Canada and the U.S. We are seeking a highly skilled Customer Service Supervisor to join our dynamic team.Key Responsibilities:Supervise and...
-
Bilingual-Lead Customer Service Officer
2 months ago
Toronto, ON, Canada Brunel Full timeBilingual Customer Response Center Lead Specialist (12-month contract) Hybrid - Toronto We are hiring a Bilingual Customer Response Center Lead Specialist for our client, Eli Lilly, based in the Greater Toronto Area. The Customer Response Centre Lead Specialist is responsible for enhancing customer relationships by continually seeking customer feedback...
-
Supervisor, Customer Service
4 months ago
Scarborough, Canada Atlantic Packaging Products Full time**CUSTOMER SERVICE SUPERVISOR** **SUMMARY**: Atlantic Packaging's Pre-Print facility in Scarborough is currently seeking a Customer Service Supervisor to oversee Customer Service operations, and is responsible for delivering an exceptional Customer Experience, always. This role is reporting to the Operations Manager. **RESPONSIBILITIES**: - Reviews...
-
Bilingual Customer Service Representative
4 hours ago
Vaughan, ON, Canada Cardinal Health Full timeWhat Customer Service Operations contributes to Cardinal Health Cardinal Health Canada, with over 1300 employees nationwide, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country. We are looking for a bilingual, positive and team-oriented individual...
-
Customer Service
3 weeks ago
Scarborough, Canada Crown Pastries Full time**Job Summary**: **Responsibilities**: - Provide top-notch customer service - Assist customers with inquiries, concerns, and product information - Process orders - Upsell products or services to customers - POS system knowledge **Requirements**: - Proficiency in English and Arabic (Bilingual) - Strong customer service skills with a friendly and...
-
Customer Service Supervisor
4 weeks ago
Scarborough Village, Ontario, Canada LI YANG INSURANCE AND FINANCIAL SERVICES INC. Full timeJob Title: Customer Service Representative SupervisorAt LI YANG INSURANCE AND FINANCIAL SERVICES INC., we are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team.Job Summary:The Customer Service Representative Supervisor will be responsible for coordinating activities with other work units or departments,...
-
Customer Service Supervisor
4 weeks ago
Scarborough Village, Ontario, Canada LI YANG INSURANCE AND FINANCIAL SERVICES INC. Full timeJob Title: Customer Service Representative SupervisorAt LI YANG INSURANCE AND FINANCIAL SERVICES INC., we are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team.Job Summary:The Customer Service Representative Supervisor will be responsible for coordinating activities with other work units or departments,...
-
Bilingual Dispatcher
3 days ago
Scarborough, Canada Cascades Full time**Welcome home!** At Cascades, **Sustainable Development** means** Respecting the True Nature** of our 10,000 talents. We put you first: - Profit sharing plan - Telemedicine, Group insurance and pension plan with company contributions - annual flexible reimbursement program - Employee assistance program (because we care about the physical and mental health...
-
Customer Service Representative
1 month ago
Toronto, ON, Canada Cintas Full timeRequisition Number: 182422 Job Description Cintas is seeking a Customer Service Representative - Bilingual to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation;...
Bilingual Customer Service Supervisor
2 months ago
InVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America.Our client is a leader manufacturing industry is looking for a Customer Service Supervisor in their growing team. Please note that this role is in person at Scarbough, ON.As The Customer Service Supervisor, you will play a key role in ensuring high-quality service delivery by supporting team members, managing escalation, and maintaining a positive work environment. If you have a passion for customer service and a talent for team supervision, we invite you to join our dynamic organizationResponsibilities:Supervise and support customer service representatives in their daily tasks, ensuring adherence to company policies and procedures.Assist in the development and monitoring of Key Performance Indicators (KPIs) to evaluate team performance and drive improvements in service delivery.Provide guidance on handling complex customer inquiries and escalations, ensuring swift and effective resolutions.Conduct regular training sessions to enhance the team’s skills and product knowledge.Promote a positive and collaborative team environment, encouraging teamwork and continuous improvement.Maintain regular communication with customers, ensuring their needs are met with professionalism and efficiency.Handle escalated customer issues that require additional attention, working towards satisfactory outcomes for both the customer and the company.Monitoring interactions to ensure service standards are maintained, providing feedback and coaching to team members as needed.Provide response to customer queries in a timely manner.Oversee the processing of customer orders, returns, and support tickets, ensuring accuracy and timeliness.Coordinate with internal departments such as sales, logistics, and finance to ensure smooth order processing and customer satisfaction.Monitor order backlogs and expedite processing where necessary, keeping customers informed of delivery statuses and addressing any issues that arise.Generate regular reports on customer service performance metrics, including response times, resolution rates, and customer satisfaction.Analyze data to identify trends and areas for improvement, recommending actions to enhance the customer support function.Collaborate with the Customer Support Manager to implement best practices and process improvements across the team.Qualifications:Bachelor’s degree in business management, communications, or related fields• Strong organizational skills to manage multiple tasks and prioritize effectively• Experience working with support and ticketing tools such as Zendesk, Salesforce and Microsoft Dynamics.• Excellent communication and interpersonal skills, with the ability to effectively interact with both customers and team members. Bi-lingual in English and French is a MUST• Minimum three years’ experience managing a group of support professionals, with a strong focus on team building and customer satisfaction.• Problem-solving abilities to address customer issues and support team members in finding solutions.• Familiarity and experience with the HVAC industry.• Proficiency in using ERP and MRP systems for order processing and customer management.• A collaborative and supportive leadership style, with a focus on fostering team development and a customer-centric culture.Employment Rewards:RRSP & RPP eligibility after 6 monthsBenefits from day 1Canadian company over 60 years in the marketApplication Process:· All Qualified candidates will be contacted.InVision is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:· InVision is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
