Customer Service Representative
7 months ago
ICICI Bank Canada is a wholly-owned subsidiary of ICICI Bank Limited which has its headquarters in Mumbai, India. ICICI Bank Limited is a leading private sector bank in India. The Bank’s consolidated total assets stood at US$182.8 billion as at December 31, 2019.
Established in December 2003, ICICI Bank Canada is a full-service direct bank with an asset base of about C$6.5 billion as at December 31, 2019, and it is a member of the Canada Deposit Insurance Corporation. The Bank offers a wide range of financial solutions to cater to personal, commercial, corporate, investment, treasury and trade requirements.
We provide a stimulating and rewarding environment with significant opportunity for personal growth, competitive salary and benefits package.
We are currently seeking a qualified banking professional for the Customer Service Representative position.
**Area of Responsibilities**:
1. Service Customers:
- Provide superior customer service in a friendly and knowledgeable manner
- Maintain knowledge of the Bank’s products and services and ensure accurate and correct information to customers.
- Take ownership of client complaints/issues, initiating action, following up with respective units and resolving the problem within stipulated timeframe and keeping the clients informed during the process.
- Assist customers with self-service banking.
- Attend and manage customers in an orderly manner in branch lobby for better customer experience and quick service.
2. Process and policy adherence:
- Process transactions efficiently and accurately while maintaining the service standards for quick and error free transaction processing.
- Ensure all Bank policies, corporate security policies, regulatory guidelines, Industry service standards and codes of conduct are adhered to.
- Have adequate knowledge of bank’s systems and products to attend to customer requests.
- Ensure accounts are opened as per Bank’s product and guidelines while ensuring adherence to KYC, AML/ATF policies.
- Ensure error free transactions.
- Accurate execution of cash opening and cash handling during customer hours and cash closing at the end of the day along with the branch supervisor/ designated personnel.
- Filing and record keeping as per the branch requirements and the Bank’s policies and standards.
- Identify process improvement opportunities and strive for continuous improvements.
3. Maximize Sales Revenue:
- Achieve the sales targets as assigned by the supervisor/ Branch Manager.
- Identify opportunities to sell ICICI products and services, referring them to the appropriate staff.
- Identify and refer potential high value customers to respective officials.
- Participate in branch sales campaigns.
4. Teamwork:
- Share knowledge and experience with other team member’s and provide support as needed.
- Demonstrate a positive interaction with peers, adaptability, flexibility, punctuality and portraying a positive attitude.
5. Other duties as assigned.
Functional Skills:
1. Knowledge of branch operations, retail deposits and lending products
2. Knowledge of banking processes and laws.
3. Knowledge of marketing concepts and price mechanism of financial products
4. Knowledge of statutory compliance related to branch operations, processes and products.
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
- Overtime pay
Work Location: In person
-
Inbound Customer Service Representative
1 week ago
Scarborough, Canada Zedd Customer Solutions Full timeLife is too short not to have fun. If you have a true passion for helping people we want to talk to you. Due to our proximity to the North Pole, Zedd Customer Solutions has been asked to ensure the toys received at Christmas provide the “WOW” factor. **ESSENTIAL FUNCTIONS**: - Provide exceptional customer service and maintain excellent quality. -...
-
Customer Service Representative
7 months ago
Scarborough, Canada FLS Transportation Service Limited Full timeFLS Transportation is actively seeking a Customer Service Representative in their Scarborough, ON branch. Job duties include but not limited to: - Supporting all service requirements of assigned FLS Customers to exceed expectations - Identifying the service requirements and information required for each Customer shipment - Entering all relevant shipment...
-
Call Centre Representative
2 days ago
Scarborough, Canada Zedd Customer Solutions Full time**Job description** **COMPANY: ZEDD Customer Solutions** A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals. We understand our clients’ need for outstanding management of their...
-
Call Centre Representative
1 week ago
Scarborough, Canada Zedd Customer Solutions Full timeJob description COMPANY: ZEDD Customer Solutions A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals. We understand our clients’ need for outstanding management of their customer...
-
Sales Representative- Call Centre
2 days ago
Scarborough, Canada Zedd Customer Solutions Full time**COMPANY: ZEDD Customer Solutions** A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals. We understand our clients’ need for outstanding management of their customer relationships...
-
Customer Service Representative
3 days ago
Scarborough, Canada Cascades Full time**CASCADES** Founded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 10,000 employees, who work in almost 80 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in...
-
Customer Service Representative
6 months ago
Scarborough, Canada Barnes & Aidi Full time**THIS IS NOT A REMOTE POSITION.** We are looking for Customer Service Representatives to join our team. This role would be suitable for someone who has previously worked in a team environment. However, no experience is required as training will be provided. Full-time: Monday to Saturday (12:15 p.m. - 8:30 p.m.) Entry-Level Position Weekly Compensation:...
-
Customer Service Representative
1 week ago
Scarborough, Canada U-Haul Full time**Location**: 4095 Kingston Road, Scarborough, Ontario M1E2M3 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive...
-
Customer Service Representative
4 months ago
Scarborough, Canada Cascades Full time**Welcome home!** At Cascades, **Sustainable Development** means **Respecting the True Nature** of our 10,000 talents. We put you first: - Group insurance & retirement plan with company contributions - Profit sharing plan (not once, but twice a year!) - Employee assistance program - Extraflex benefits program (wellness & lifestyle reimbursement program) -...
-
Customer Service Representative
1 week ago
Scarborough, Canada Atlantic Packaging Products Ltd Full timeThe Atlantic Packaging Supply Chain Management Group is actively looking for a seasoned Business to Business (B2B) Customer Service Representative to join their dynamic and growing organization. Reporting into the Operations Manager this role will be the primary point of contact for post sales support for a diverse group of clients. **Responsibilities**: -...
-
Customer Service Representative
2 days ago
Scarborough, Canada U-Haul Full time**Location**: 4095 Kingston Road, Scarborough, Ontario M1E2M3 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive...
-
Customer Service Representative
7 months ago
Scarborough, Canada AutoCanada Inc. Full time**Customer Service Representative - Collision Centre** **Excellence Auto Collision - Silver Star** **Scarborough, Ontario** At **Excellence Auto Collision - Silver Star,** we are looking for someone who is passionate about delivering exceptional customer service and to take ownership of administrative support to our Collision Centre team. Acting as a...
-
Customer Service Representative
7 months ago
Scarborough, Canada AutoCanada Inc. Full time**Customer Service Representative** **Excellence Auto Collision, Silver Star - AutoCanada Collision Centres** **Scarborough, Ontario, On-Site** **Schedule: Monday to Friday, 8 am - 5 pm** **Excellence Auto Collision, Silver Star** is looking for a **Customer Service Representative** located in **Scarborough, Ontario**. We are a growing team with...
-
Customer Service Representative
7 months ago
Scarborough, Canada Azar Marketing Agency Full timeCustomer Service Representative - Azar Marketing Agency Azar Marketing Agency is a leading sales and direct marketing company. We specialize in face-to-face customer acquisitions, leadership and coaching, with a major focus on cable and the telecom industry, representing one of Canada’s most well-known telecom brands. We are looking for driven,...
-
Customer Service Sales Representative
7 months ago
Scarborough, Canada Invitica Solutions Full timeAre you experienced in the Customer Service and Sales field and looking to utilize your customer-centric approach to business development? Invitica Solutions is Durham's leading firms in Customer Service, Sales, and Business Development. We are dedicated to providing our clients with the utmost care and have a history of delivering profitable results and...
-
Customer Service Representative
7 months ago
Scarborough, Canada Billyard Insurance Group Full time**Job Overview**: 2 years experience is required **Responsibilities**: - Analyze customer needs and recommend appropriate products or services. - Upsell products or services to increase revenue. - Provide excellent phone etiquette and professionalism in all interactions. - Perform data entry tasks accurately and efficiently. **Requirements**: - Previous...
-
Customer Service Representative
4 months ago
Scarborough, Canada All Seasons Insurance Brokerage Inc. Full time**Job Title**: Customer Service Representative (Insurance Broker) **Location**: Scarborough, Ontario **Job Type**: Full-time We are seeking a dedicated and experienced Customer Service Representative to join our team at All Seasons Insurance Brokerage Inc. As a key member of our brokerage, you will provide exceptional customer service and support to...
-
Customer Service Representative
1 week ago
Scarborough, Canada Midas Auto and Tire Center Full timeAt Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. **Responsibilities**The Customer Service Representative supports the Shop Manager in the optimization of the shop’s retail...
-
Customer Service Representative
1 week ago
Scarborough, Canada Lifemark Health Group Full time**Customer Service Representative** **-** *** **pt Health - Central Scarborough Physiotherapy** **Perm Part-Time** **Location: 2155 Lawrence Ave E** **Scarborough, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts...
-
Customer Service Representative
7 months ago
Scarborough, Canada Barnes & Aidi Full time**THIS IS NOT A REMOTE POSITION. THIS POST IS FOR APPLICANTS PRIMARILY BASED IN TORONTO** F U L L T I M E P O S I T I O N S We are a busy office looking for representatives IMMEDIATELY. Positions will commence immediately and we are conducting interviews right away Company Established in 2018 and growing across Canada. Our specialization is customer care...