Talent Acquisition Services Lead

What sets us apart is our focus on patients, our pioneering innovation, our collaborative culture, and the passion of our talented people.

Making a positive impact on patients' lives is the purpose behind everything we do. At Astellas, we are relentless in our pursuit of scientific progress and in tackling unmet medical needs, demonstrated by our legacy in oncology, overactive bladder and transplant and our impressive pipeline in women's health, blindness and regeneration, genetic regulation, immuno-oncology, mitochondria and targeted protein degradation.

About Us:

We are a global pharmaceutical company headquartered in Japan, with a team of more than 14,000 managing operations in approximately 70 countries around the world. We are in the Top 30 global biopharma company based on global revenues and are predicted to be one of the Top 10 Cancer Drug Makers of 2024 by Fierce Pharma.

We are growing to meet the exciting opportunities realized by our legacy brands and rich pipeline of innovative treatments.

We are looking for candidates who will thrive in our entrepreneurial and empowering environment where talent and leadership flourish. Do your values align with our Astellas Way - patient focus, ownership, results, openness and integrity? Then we would love to hear from you.

From the first day in role, everyone at Astellas has a responsibility for creating a brighter future for patients around the world. We nurture exceptional relationships with our employees to allow them to thrive, foster innovation, and deliver exceptional business results. We work to create a culture where our people feel empowered to pursue brave ideas and ambitious outcomes, to have the confidence to be accountable for a higher standard of performance and embody a competitive and solutions-oriented mindset.

Our expertise, science and technology make us a pharma company. Our open and diverse culture is what makes us uniquely Astellas.

Purpose & Scope:

• The Talent Acquisition Services Lead is responsible for the effective and efficient execution of the Talent Acquisition Services team. This includes all recruitment including Astellas and Non-Employee resources.
• Responsible for the Global provision of Talent Acquisition including retained, outsourced and preferred suppliers.
• Oversee and optimize the recruitment process from position to onboarding, ensuring effective business-focused practices and legal compliance.
• Engage and manage complex stakeholders across all levels of the organization, ensuring alignment and effective communication throughout the position to day 90 process.
• Manage relationships with multiple RPOs and preferred suppliers, ensuring they deliver high-quality talent and adhere to service level agreements (SLAs).
• Proactively analyze recruitment metrics and trends to provide insights and drive through to recommendations improvements and strategic initiatives. Continuously identifying inefficiencies and ensuring robust solutions are implemented that streamline and enhance the candidate experience.
• Work closely across HR and the business to understand future needs and develop effective recruitment approaches to meet expectations.
• The role will sit in the People Services Leadership Team and report to the Head of Global Peoples Services working closely with the third parties, other People Services teams, across the broader HR function and directly with the business.

Essential Job Responsibilities:

• Accountable for delivering the Global Talent Acquisition Services Model across all geographies at Astellas including both:
• Globally outsourcing of end-to-end recruitment to Astellas' Talent Acquisition Partners.
• The retained team where appropriate.
• Accountable for the provision of exceptional Talent Acquisition Services team including those delivered by third party partners and the retained Talent Acquisition Services Team.
• Accountable for driving performance of all Partners to ensure that objectives are met and SLAs and KPIs are achieved.
• Accountable for the high performance of the Global Talent Acquisition Services Team; providing leadership, role clarity, career development and coaching in addition to monitoring the team's performance.
• Accountable for developing the annual Talent Acquisition Services budget globally and ongoing management of the budget provided by the People Services function.

Key Deliverables:

• Development and Execution of Global HR Service Delivery Engagement and Communications Strategy:
• Develop the Global Talent Acquisition Services Engagement and Communications strategy ensuring that all Global stakeholders have clarity on key performance and improvements.
• Delivery of Exceptional Global Talent Acquisition Services Provision:
• Continually drive the performance of Astellas' Partner against SLAs including the monitoring, tracking and reporting of SLAs for all countries, regions and geographies.
• Meet regularly with Astellas' Partners to continue to build collaboration and drive a high level of service.
• Effectively manage and continuously improve the performance of Astellas' retained Global Talent Acquisition Services Team ensuring that a high level of service is provided to customers and all SLAs and KPIs are achieved.
• Proactively manage metrics to ensure that escalated issues about Global Talent Acquisition Services are dealt with in an effective and timely manner.
• Maintain and improve quality standards within the team as well as identifying and bringing forward opportunities for improvement as appropriate.
• Collaborate with the Projects and Continuous Improvement Team and Global Relationship Manager to identify opportunities to drive efficiencies, drive continuous improvement and continue to enhance the level of service provided by HR.
• Work across HR to add and or modify the suite of services provided driving through any changes to scope using appropriate governance and change request processes.
• Management of Global Talent Acquisition Services Delivery Budget:
• Development of the annual Global Talent Acquisition Services budget.
• Ensure proper budget performance and alignment.
• Identify opportunities to create efficiencies and economies of scale.
• Leadership and Management of the Global Talent Acquisition Services Team:
• Develop capability across the Global Talent Acquisition Services Team and establish a programme to enhance skills and service levels, in partnership with Managers.
• Support third party partners in developing the capability of third-party resource.
• Direct management responsibility for multiple members of the retained Talent Acquisition Services Team across the globe.
• Provide coaching and mentoring opportunities to support in career and capability development.
• Promote a culture of continuous improvement to encourage all team members to look out for opportunities to enhance the quality of the service.
• Provide support as they start to adopt more global ways of working - encouraging the team to think global and act local.

Ways of working:

• Provide guidance, support and insight to direct reports.
• Work supportively and collaboratively with other teams.
• Manage the ongoing performance of HR Service Delivery Team.
• Build relationships and trust with key stakeholders.
• Seek opportunities to grow services.
• Strive for consistency in the provision of services.
• Encourage a growth mind-set develop greater depth of capability.

Qualifications:

Required:

• Chartered MCIPD or equivalent qualification, or equivalent HR experience.
• Substantial experience of leading and managing complex operations within large multinational organisations.
• Experience in setting up and/or running Global / Multinational Operations Teams.
• Extensive experience in running a data driven Talent Acquisition model.
• Extensive experience working with third party providers.
• Experience of working in a hybrid model involving outsourced and in-house resource.
• Significant experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.) with proven extensive experience in HR process design, transaction support and employee administration.
• Extensive HR process and transaction management experience.
• A significant knowledge of HR metrics and their applicability.
• Excellent written and oral communication skills in English. Additional languages are desirable.
• Significant experience of leading the development and implementation of a range of continuous improvement projects, including both technology and process improvement.
• Demonstrated knowledge of Project Management Tools and Techniques.
• A broad understanding of the HR employee lifecycle.
• Good understanding of employment law, its application and best practice including implementing significant change in countries with work councils; trade unions and/or social partners.
• Proven excellent people manager with an ability to lead and motivate a large team in a global and virtual environment.
• Experience of coaching employees and managers on employee lifecycle processes.
• Track record of effectively delivering large scale HR services through a shared service team.
• Experience of delivering to customer service targets within a complex environment.
• Ability to multi-task and alter direction easily to accommodate changing priorities.
• Proven experience of managing conflicting priorities and manage client expectations.
• Significant experience of creating and managing a budget.
• Category People Services.
• Astellas is committed to equality of opportunity in all aspects of employment.
• EOE including Disability/Protected Veterans.