Onboarding Specialist

2 weeks ago

Toronto, Canada Thrive Internet Marketing Agency Full time

Onboarding Specialist
Remote / Digital Marketing / Full-Time

Thank you for checking us out We are Thrive, a full-service digital marketing agency based in Arlington, Texas. We have over 200 talented team members (respectfully referred to as Thrivers) based around the world. (and representing 13 different countries) We are committed to growing sustainably and strategically, through relationships and results with our clients.

Here is where you come in We are looking for passionate, ambitious go-getters who have a growth mindset to build a world class marketing agency. We stop at nothing less than building our teams with A-players who care about their work, their clients and literally want to win.

Our founder, Matt Bowman Thrive recently announced that Thrive has just made the INC 5000 list for seven years in a row We want you to be a part of making it another seven years

You Could Be a Great Fit For This Role, If You Have:
A Bachelor's degree
Successful Thrivers in this role have majored in Marketing, Communications, Advertising, Journalism, Information Systems, or a related field (or equivalent work experience).
Related Skills and Experiences
Proven experience in digital marketing, onboarding management, or client-facing roles within a marketing agency or similar environment.
Strong understanding of digital marketing concepts, including SEO, SEM, social media, content marketing, and analytics.
Excellent communication skills, with the ability to convey complex information in a clear and concise manner.
Exceptional interpersonal skills and a customer-centric approach to client interactions.
Detail-oriented and highly organized, with the ability to manage multiple clients and tasks simultaneously.
Proficiency in project management tools, CRM systems, and collaboration platforms.
Problem-solving skills and the ability to think strategically to address client needs and challenges.
Positive attitude, adaptability, and the desire to contribute to a collaborative team environment.
Experience in creating and delivering presentations or training sessions.

Signature Thriver Traits
Strong analytical skills with the ability to interpret data and draw actionable insights.
Excellent communication skills, both written and verbal, with the ability to explain complex concepts to non-technical team members.
Ability to work collaboratively in cross-functional teams and adapt to a fast-paced and evolving environment.
Creative problem-solving skills and a proactive attitude towards overcoming challenges.
Strong project management and organizational skills and the ability to manage multiple tasks simultaneously.

In This Role, You’ll Get To:
Serve as the primary point of contact for new clients during the onboarding process, guiding them through the various steps and ensuring a positive and professional experience.
Conduct comprehensive onboarding sessions with clients, introducing them to our agency's services, processes, and methodologies.
Collaborate with cross-functional teams, including account managers, digital strategists, designers, and content creators, to gather the necessary information to tailor onboarding to each client's specific needs.
Develop customized onboarding plans that align with clients' goals, timelines, and budgets, ensuring a clear roadmap for the initial stages of their engagement.
Educate clients about digital marketing strategies, including SEO, PPC, social media, content marketing, and analytics, and help them understand how these strategies can benefit their business.
Provide detailed explanations of our reporting and communication processes, setting expectations for regular updates and progress reviews.
Address client inquiries and concerns promptly, offering solutions and clarifications to ensure their comfort and confidence in our services.
Monitor and track client progress throughout the onboarding period, identifying potential roadblocks and proactively addressing challenges to ensure a successful transition to ongoing services.
Collaborate with internal teams to continuously improve the onboarding process, incorporating client feedback and industry best practices.
Document onboarding activities, client preferences, and interactions in a comprehensive and organized manner for future reference.

Here Are Some Things That You Will Get From Us:
Remote Work, and Flexibility - we understand the importance of work-life balance and are committed to embracing remote work so that employees can thrive both personally and professionally.
Opportunity to Learn and Develop With Our Team - we believe in continuous growth and development as a comprehensive approach to nurturing your skills, expanding your knowledge, and supporting your professional journey.
Collaborative Culture - our collaborative culture is built on the belief that the collective strength of our team members brings forth creativity, diverse perspectives, and remarkable achievements.
Entrepreneurial Spirit - we encourage creativity, innovation and taking ownership of projects where you will contribute your ideas and drive initiatives.
Recognition and Rewards - we believe in acknowledging and celebrating the exceptional contributions and dedication of our employees. Our recognition and rewards program is designed to create a motivating and fulfilling work environment where achievements are not only noticed but also rewarded. We understand that our employees are our most valuable asset, and their success is integral to our collective growth.
We’re Expanding - new opportunities to grow in Guatemala, South Africa, Canada, and throughout the United States.
Compensation - strong compensation package for all Thrivers.
Company Bonus - everyone wins Paid out each February.
Generous Paid Time Off
Health Benefits - full health benefits for U.S. Thrivers and health stipends for all global Thrivers.
Remote Work Stipends - set up your workspace and receive a $600 reimbursement every three years.
Parental Leave
Charity Matching Program
401k - 3% company match for U.S. Thrivers
Off-The-Charts Culture and So Much More

We have a multi-step interview process that is extremely thorough and one that might seem more robust than what you have been a part of in your past career. We have found how important it is to give you the time you need to get to know us, and in the same way, we want to invest in getting to know you as we move through the interview process.
We hope you will find several compelling reasons to apply for this role and we look forward to hearing from you

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