IT Specialist

3 weeks ago

Toronto, Ontario, Canada Wasayal Full time

Job Title: IT Specialist

Job Summary:

The IT Specialist will provide comprehensive support for the organization's IT systems, ensuring optimal performance and availability 24/7. This includes supporting servers, networks, applications, end-user hardware/software, and providing excellent customer service to staff.

Key Responsibilities:

Resolve technical issues promptly through effective troubleshooting and communication

Manage user accounts, permissions, identity/access across systems and applications

Administer core IT services (DHCP, DNS, certificates, Office 365, Azure AD, Exchange, SharePoint etc.)

Onboard new staff and provide IT systems training/documentation

Support helpdesk by troubleshooting desktops, laptops, mobile devices, printers etc.

Install, configure, update, test and maintain IT systems and equipment

Implement and manage on-premise and cloud server infrastructure

Monitor and support network infrastructure (firewalls, switches, wireless)

Ensure systems security, backup processes and cybersecurity

Administer VoIP phone systems and call management

Project coordination for new system implementations and enhancements

Partner with vendors and staff on IT operations and projects

Qualifications:

  • Bachelor's or Master's degree in IT, Computer Science or related field
  • Minimum 4 years of IT experience in systems/network administration
  • IT certifications in areas like ITIL, Microsoft, CompTIA, Cisco etc.
  • Solid understanding of server technologies (Windows Server, VMware, Hyper-V)
  • Experience with cloud technologies like Azure, Office 365
  • Working knowledge of networking (firewalls, wireless, VPNs)
  • Expertise in desktop/laptop support (Windows, Mac, Linux)
  • Understanding of IT service management best practices
  • Excellent troubleshooting, multitasking and time management abilities
  • Strong written/verbal communication skills to explain technical concepts
  • Team player with ability to work independently and collaboratively
  • Attention to detail and commitment to resolve issues promptly
  • Flexibility to work evenings, weekends and provide on-call support

This IT Specialist role requires a well-rounded individual with solid technical skills across various IT domains to support the organization's mission-critical systems and end-users. The ability to learn quickly, multitask, and provide exceptional customer service is essential.

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