IT Specialist
4 weeks ago
Job Summary:
The IT Specialist will provide comprehensive support for the organization's IT systems, ensuring optimal performance and availability 24/7. This includes supporting servers, networks, applications, end-user hardware/software, and providing excellent customer service to staff.
Key Responsibilities:
- Resolve technical issues promptly through effective troubleshooting and communication
- Manage user accounts, permissions, identity/access across systems and applications
- Administer core IT services (DHCP, DNS, certificates, Office 365, Azure AD, Exchange, SharePoint etc.)
- Onboard new staff and provide IT systems training/documentation
- Support helpdesk by troubleshooting desktops, laptops, mobile devices, printers etc.
- Install, configure, update, test and maintain IT systems and equipment
- Implement and manage on-premise and cloud server infrastructure
- Monitor and support network infrastructure (firewalls, switches, wireless)
- Ensure systems security, backup processes and cybersecurity
- Administer VoIP phone systems and call management
- Project coordination for new system implementations and enhancements
- Partner with vendors and staff on IT operations and projects
Qualifications:
- Bachelor's or Master's degree in IT, Computer Science or related field
- Minimum 4 years of IT experience in systems/network administration
- IT certifications in areas like ITIL, Microsoft, CompTIA, Cisco etc.
- Solid understanding of server technologies (Windows Server, VMware, Hyper-V)
- Experience with cloud technologies like Azure, Office 365
- Working knowledge of networking (firewalls, wireless, VPNs)
- Expertise in desktop/laptop support (Windows, Mac, Linux)
- Understanding of IT service management best practices
- Excellent troubleshooting, multitasking and time management abilities
- Strong written/verbal communication skills to explain technical concepts
- Team player with ability to work independently and collaboratively
- Attention to detail and commitment to resolve issues promptly
- Flexibility to work evenings, weekends and provide on-call support
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