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Visitor Assistant
4 months ago
Title Visitor Assistant Location Pendennis Castle, Falmouth, Cornwall, TR11 4LP Salary £11.73 per hour / minimum two days per week (14.4 hours) with additional hours required / July until end of September 2024 Job type Fixed Term Contract Ref 15532
Would you like to work for the leading Charity in the heritage sector? If so, we would love to hear from you and you to join us at English Heritage. We are looking for a Visitor Assistant to join us at Pendennis Castle working a fixed term role from July to the end of September 2024. We are looking for someone with good availability over the summer to work a minimum of two days per week increasing to a minimum of 3 days per week in August while it is our event season.
No history background? No problem. What is important to us is a passion for people and excellent customer service. We want our staff to enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.
We are the organisation that looks after England's most important buildings and monuments, making sure our country's amazing history is available for everyone to enjoy. From world-famous prehistoric sites to grand medieval castles, Roman forts to a Cold War bunker, we bring the history of England to life.
As a Pendennis Castle Visitor Assistant, you will join an amazing team of employees and volunteers, making sure visitors have a great time from the moment they arrive until they say goodbye. This is a varied role at Pendennis and we are looking for enthusiastic people to help support English Heritage through sales of memberships, admissions and working in our busy retail outlet, going about duties in a resource efficient way and minimising impacts to the environment wherever possible. Some days will be busy from start to finish, whereas others may be quieter especially on the wetter days No two days are the same.
Situated on a headland overlooking the coast, Pendennis is the perfect spot for a seaside adventure and one of Henry VIII's finest seaside fortresses. Travel back to Tudor Cornwall, discover poignant tales of wartime, and enjoy acres of green space at this historic gem. With a fun family trail, exhibition, and a soft play room near the cafe, there's plenty for visitors of all ages to discover and enjoy
If you would like to talk to us about this role before you apply, e.g. regarding workplace adjustments, working patterns, please contact Paul Tappenden, Pendennis Supervisor, on paul.tappenden@english-heritage.org.uk. No agencies please.
By joining us as a Pendennis Castle Visitor Assistant, you will join an amazing team of employees and volunteers, making sure visitors have a great time from the moment they arrive until they say goodbye. Working as part of a team, you will deliver a warm welcome to everyone and by connecting with our visitors, you will help to personalise their visit through your recommendations. This could include raising awareness of the benefits of membership options or recommending things to see and do on site. You will ensure your site is accessible, safe and well presented at all times. It is a varied role and some days will be busy from start to finish, whereas others may be quieter especially on the wetter days No two days are the same.
Training and support will be provided as part of your induction to the role, but some paid or voluntary experience working with the public may be beneficial.
There will be requirement to work weekends and Bank Holidays, more information will be provided at interview.
You will enjoy the rewards of a great team environment in inspiring locations, helping to make our sites a wonderful place to visit. You'll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year.
Benefits include:
- The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management
- Opportunities to go to some of our great live music or history events
- Free access to all English Heritage sites for you, another adult and up to 6 children
- 25% discount in our shops and cafes
- Enhanced maternity/paternity/Shared Parental leave
- 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
- Options to buy additional leave
- Matched pension contributions up to a maximum of 10%
Everyone is welcome at English Heritage. We are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible. We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage. By joining us, you will be part of a charity that is already on an exciting journey to tell everyone's story with an inclusive working atmosphere where everyone from all backgrounds, religions and with different needs will be supported. To support this work, we have a number of EDI networks that you can join as either a member or ally. These networks include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Specific Issues.
Interviews will be held on 28/06/2024 via MS Teams or in person at Pendennis Castle
You will need to refer to the following documents when completing your application.
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