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Program Assistant

2 months ago

Cornwall, Canada Cornwall Community Hospital Full time
Job Summary

The Program Clerk plays a vital role in supporting our patients, caregivers, and community to manage clinical conditions and transitions. This position is responsible for assisting patients and their families, as well as embodying a culture of caregiver inclusion in the patient's plan of care.

Key Responsibilities
  • Answer and place telephone calls, relay messages, and direct patients' relatives and visitors
  • Complete diagnostic requisitions, process diagnostic requisitions, initiate transfer forms, and process physician's orders
  • Fulfill requisitions on patient charts, ensure charts are complete, and order supplies for the Unit
  • Perform other duties as assigned
Requirements
  • Completion of Ontario Secondary School Diploma
  • Medical Terminology (tested with a pass mark of 75% or greater)
  • Medical Office Assistant Course or related experience
  • Working knowledge of Word, StaffRight, Excel, Anzer
  • Good understanding of Emergency Response Codes
  • Ability to multitask and work under pressure
  • Good interpersonal skills necessary to deal with patients and their families
  • Demonstrated ability to process physician's orders
  • Demonstrated ability to read and understand instructions, memos, etc.
  • Demonstrated ability to do basic arithmetic to complete reports
  • Ability to meet the physical demands of the position
  • Typing speed of 45 w.p.m.
  • Good interpersonal and organization skills and strong team orientation
  • Demonstrated regular, punctual attendance
  • Demonstrated commitment to patient safety
  • Functional level in both official languages (oral and written in English; oral in French – and testing completed)