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Display Centre Manager

2 months ago

Burlington, Canada Pollard Windows Inc. Full time

Pollard Windows & Doors is a 100% Canadian owned and operated family business. For 76 years, we have manufactured our products in a state-of-the-art, 300,000+ sq. ft. plant with our own dedicated R&D facility. Recognized as a leader in the window and door market, Pollard is known for developing innovative products that surpass the most stringent building codes in Canada.

Nature and Scope:

Reporting to the Senior Vice President, the incumbent we are looking for is an enthusiastic and driven individual to join our team of professionals. We are currently looking for a Display Centre Manager for our Burlington location.

The ideal candidate will have a minimum of 3 years management experience, preferably in sales of windows and doors or other building materials.

If you have a strategic mindset, detail-oriented and have a willingness to learn, we look forward to your application. We offer a competitive remuneration package, comprehensive health benefits and a positive work culture that promotes collaboration and innovation.

Objectives of this Role:

  • Scheduling, hiring, training, coaching, customer relationship management, achieving sales targets and ensuring that a positive team atmosphere is maintained.
  • Building and managing internal department relationships.
  • Participate in weekly credit meetings with the accounting department to ensure that appropriate payments have been received and customer accounts are in good standing.
  • Monitoring team performance and evaluating their responses and handling of customer relationships with established KPIs.
  • Ensuring customer satisfaction benchmarks and implementing actionable plans to address gaps and needs.
  • Communicating those goals to the team.
  • Ensuring the overall satisfaction and loyalty of all customers.

Your Day-to-Day Responsibilities:

  • Ability to multi-task, prioritize and work well in a fast-paced environment.
  • Support strong centre sales and customer service.
  • Hours of work are typically a standard 40-hour work week with the understanding that at a managerial level, the Centre Manager will be flexible and available to work beyond the traditional 40-hour work week as required.
  • Periodically be available to work a varied schedule evenings as well as Saturdays on a rotational schedule and for staff coverage based on operational needs.
  • Ability to travel to customer sites, and occasional travel to the other Display Centre in North York to collaborate with other Display Centre Manager.
  • Tracking, analysis and reporting on various sales and statistical data as required with future implementation of CRM.
  • Responsibly utilize available resources and effectively implement expense control measures.
  • Participate, as required, in trade shows, and other events to promote sales and uphold the company brand as a leader in the windows and doors industry.

Required Skills and Qualifications:

  • Background in Business Administration, Sales, or related field.
  • 3+ years of experience in management, preferably in the windows and doors or building material industry.
  • Strong leadership, communication, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Excellent customer service and relationship-building skills.
  • Proficiency in Microsoft Office applications.

Preferred Skills and Qualifications:

  • Managing multiple projects and dynamic teams.
  • Sound knowledge of generating revenue through sales and achieving established targets.
  • Enjoys building relationships and cultivating positive customer experiences.
  • Strong organizational and time management skills.
  • Have, or be willing to learn, technical skills as they relate to our product, to confidently discuss technical terms.
  • Approaches problems with a creative mindset and is solution-oriented.
  • Access to reliable transportation is a must and a valid driver’s license.

Benefits and Perks:

  • Paid vacation entitlements that increase with seniority (subject to eligibility).
  • Group health and benefits plans (includes medical, dental, and prescription medication, subject to eligibility).
  • Pension contributions (subject to eligibility).
  • Profit Sharing Program (subject to eligibility).
  • Professional development opportunities.
  • Paid sick leave (subject to eligibility).
  • Employee and Family Assistance Program (EFAP).
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