Burlington Display Centre Manager

2 months ago

Burlington, Canada Pollard Windows Full time

**Company Overview**

Pollard Windows & Doors is a 100% Canadian owned and operated family business. For 76 years, we have manufactured our products in a state-of-the-art, 300,000+ sq. ft. plant with our own dedicated R&D facility. Recognized as a leader in the window and door market, Pollard is known for developing innovative products that surpass the most stringent building codes in Canada.

**Nature and Scope**:
**Objectives of this Role**:

- Scheduling, hiring, training, coaching, customer relationship management, achieving sales targets and ensuring that a positive team atmosphere is maintained.
- Building and managing internal department relationships.
- Participate in weekly credit meetings with the accounting department to ensure that appropriate payments have been received and customer accounts are in good standing.
- Monitoring team performance and evaluating their responses and handling of customer relationships with established KPIs.
- Ensuring customer satisfaction benchmarks and implementing actionable plans to address gaps and needs.
- Communicating those goals to the team.
- Ensuring the overall satisfaction and loyalty of all customers.

**Your Day-to-Day Responsibilities**:

- Ability to multi-task, prioritize and work well in a fast-paced environment.
- Support strong centre sales and customer service.
- Hours of work are typically a standard 40-hour work week with the understanding that at a managerial level, the Centre Manager will be flexible and available to work beyond the traditional 40-hour work week as required.
- Periodically be available to work a varied schedule evenings as well as Saturdays on a rotational schedule and for staff coverage based on operational needs.
- Ability to travel to customer sites, and occasional travel to the other Display Centre in North York to collaborate with other Display Centre Manager.
- Tracking, analysis and reporting on various sales and statistical data as required with future implementation of CRM.
- Responsibly utilize available resources and effectively implement expense control measures.
- Participate, as required, in trade shows, and other events to promote sales and uphold the company brand as a leader in the windows and doors industry.

**Required Skills and Qualifications**:

- Background in Business Administration, Sales, or related field.
- 3+ years of experience in management, preferably in the windows and doors or building material industry.
- Strong leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Excellent customer service and relationship-building skills.

**Preferred Skills and Qualifications**:

- Managing multiple projects and dynamic teams.
- Sound knowledge of generating revenue through sales and achieving established targets.
- Enjoys building relationships and cultivating positive customer experiences.
- Strong organizational and time management skills.
- Have, or be willing to learn, technical skills as they relate to our product, to confidently discuss technical terms.
- Approaches problems with a creative mindset and is solution oriented.
- Access to reliable transportation is a must and a valid driver’s license.

**Benefits and Perks**:
Pollard Windows & Doors offers an array of Total Rewards to recognize loyalty, longevity, and passion for the work we do:

- Competitive total compensation package
- Professional development opportunities
- Employee and Family Assistance Program (EFAP)

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Pollard Windows and Doors is committed to creating an inclusive, diverse, equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or neurodiversity.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your Salary Expectation or Range?

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail Management: 1 year (required)

Licence/Certification:

- Ontario Driver's License (required)

Work Location: In person

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