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Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.
The Operations Supervisor carries out scheduling, dispatching and coordinating activities of independent delivery teams ensuring the day is set up for success. Other responsibilities include promoting an exceptional customer service experience while achieving on time delivery performance.
Shift: Monday to Friday or Tuesday to Saturday
Pay Scale: $23.00 to $25.00 per hour
Location: 140-230 Beaver Lake Court, Kelowna, BC, V4V 1S5
RESPONSIBILITIES
- Plan, perform and coordinate routing and optimization activities to ensure most optimal delivery patterns to deploy within the established delivery window
- Coordinating and dispatching freight at a pre-determined distribution centre
- Ensuring all routes are covered by facilitating change requests and ensuring coverage for late or absent delivery personnel
- Assisting drivers with routing or delivery challenges and communicating changes to service requirements
- Supporting operations management to implement programs and policies to bring efficiencies, reduce costs and improve the customer service experience
- Train and coach delivery partner and carriers to ensure we deliver to our commitment to our customers
- Generating and maintaining reports and other documents to monitor and track service delivery performance and on-time-delivery performance
- Perform quality assessments for route completeness and compliance to ensure accuracy of documentation
- Monitor daily delivery ‘board’ and follow up on performance results and responsibilities.
- Handle returned products in an efficient and timely manner
- Trace orders as required and notify appropriate stakeholders
- Maintain good working relationship with service providers and internal stakeholders by responding to all inquiries and complaints.
- Act as a liaison between the service providers, customer service, warehouse in administration of accounts and between the office and customer regarding changes, resolving service and operational issues. Escalating to Operations management requiring intervention or guidance
- Responsible for Health and Safety compliance
EXPERIENCE
- Related logistics experience would be an asset
COMPETENCIES
- Customer Centricity
- Fostering Culture
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
EDUCATION
- Completion of secondary school or college or equivalent business administration experience is preferred.
Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.
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