Account Manager

3 weeks ago

Mississauga, Canada GDI Integrated Facility Services Full time

One provider. One solution. All your facility maintenance services.

GDI provides best in class integrated, high level, facility maintenance services to the United States and Canada. We have more than 30,000 team members who contribute to the success of GDI and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we offer unrivaled client experience and satisfaction.

The Account Manager, GDI Central is the voice of the client within GDI - and the master of all aspects related to their client portfolio.

Responsibilities:

  • Retain and renew client contracts.
  • Grow the “share of wallet” with the client – including new sites and upselling.
  • Form excellent relationships at all levels in the customer’s organization and within GDI.
  • Monitor operational performance, identify opportunities for improvement and collaborate with GDI Operations to ensure consistent delivery of high-quality service.
  • Being the communication bridge for the client to the GDI administrative departments for all non-operational facets of the account, including accounting, finance, human resources and legal
  • Being the accountable leader to ensure implementation / execution of any special operational projects and/or communication campaigns - gathering relevant information from the client and explaining to Operations to ensure clarity of the ask.
  • Collaborate with various levels of GDI Operations and Sales teams, to develop value-added service solutions and proposals.
  • Prepare, coordinate, and hold business reviews.
  • Lead RFI’s, RFQ’s and RFPs related to your client portfolio.
  • Participate in contract negotiations / renewals.
  • Participate in Industry Events and Networking opportunities.
  • Maintain CRM / contract management related to client portfolio.
  • Inform company of new developments in the market
  • Maintain a high level of competitor knowledge in terms of services, pricing, innovation & capabilities – and communicate them within GDI so the company can action as needed.
  • Travel as needed – following discussion with Manager.

Qualifications

  • University degree in Business Administration, Marketing, Finance, or a related field.
  • Master's degree is considered an asset.
  • Previous experience in an account management role is an asset.
  • Proficiency in Microsoft PowerPoint and Excel, with the ability to manipulate data and create impactful presentations.
  • Strong analytical skills and experience working with data analysis tools within Excel.
  • Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and persuasively.
  • Confidence and and poise in presenting to clients, with a focus on building rapport and trust.
  • Proactive mindset with a focus on problem-solving and driving results.
  • Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

Must be able to pass a Criminal Record Check.

GDI Services (Canada) LP is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. Please notify GDI Services (Canada) LP if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation GDI Services (Canada) LP will work with you to determine how to meet your needs.

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GDI Integrated Facility Services in Mississauga, Ontario, Canada

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