Collection Solutions Specialist

4 weeks ago

Winnipeg, Canada Assiniboine Credit Union Limited Full time

Location: Head Office
200 Main St
2nd and 6th floor
Winnipeg, MB R3C1A8, CAN

Reporting to the Director, Collection Solutions, the Collection Solutions Specialist is the main point of contact on all delinquent and collection items. The Collection Solutions Specialist is a knowledgeable and confident ambassador dedicated to identifying member needs, and providing advice and solutions that empower members to lead their own financial responsibilities in order to enjoy long term financial health while minimizing potential loss, risk and/or liability to Assiniboine Credit Union. The Collection Solutions Specialist contributes to ACU’s goals by creating a compelling member experience with a focus on ease of doing business, member growth and using values as a differentiator.

Key Accountabilities

  • Identify opportunities to assist members in strengthening their financial situation while working with team members, departments, branches, and external members to minimize potential loss, risk, and/or liability to Assiniboine Credit Union.
  • Lead all delinquency management activities on an assigned collection portfolio in accordance with collection policies and procedures.
  • Control delinquency through negotiation and communication with members subsequent to any workout loan being granted and maintaining a systematic collection procedure for early identification of problem accounts.
  • Analyze each delinquent file using critical thinking skills and negotiation strategies to provide sound direction and guidance to inspire financial strength and accountability.
  • Identify and prepare workout situations for eligible members ensuring all relevant information is included and analyzed in supporting recommendations.
  • Review, audit, and action all delinquency, property tax arrears/sale, condo/builders liens, and cancelled fire insurance; follow up to ensure compliance expectations are met to minimize risk or liability to ACU.
  • Assess cost-effective strategies to initiate appropriate solutions to minimize potential losses including commencing legal action.
  • Accurately prepare all legal documents and manage all legal matters as they relate to collection activities.
  • Manage and oversee the sale of foreclosed properties, possible rent collection, bill payments, maintain property, and ensure effective administration and maintenance of properties held for resale.
  • Manage and oversee the repossession and sale of all seized chattels ensuring compliance expectations are met to minimize costs, risk, or liability to ACU.
  • Establish and maintain effective working relationships with solicitors, appraisers, real estate agents, auctioneers, bailiffs, property managers, and various government programs.
  • Initiate further collection efforts on skip tracing accounts and prolonged judgments to reduce credit loss.
  • Exhibit professionalism and respond promptly to all internal and external inquiries and requests to ensure excellent member service at all times.
  • Ensure all inquiries, information requests, administrative duties, and transactions are completed accurately and efficiently.
  • Develop clear precise summaries on My Member and DNA to ensure proper follow-up is completed in a timely manner.
  • Lead process improvement initiatives by identifying areas and developing processes to streamline performance and administrative methods.
  • Lead the completion of daily Pay-no-Pay administration.
  • Conduct credit and PPSA investigations as required.
  • Accurately complete all bankruptcies and consumer proposals while ensuring timelines are followed.
  • Prepare monthly, quarterly, and annual reporting requirements for CMHC, Sagen, and CUMIS along with mandatory reconciliations and audit checks.
  • Prepare submission of claims with CMHC, Sagen, CSBFA, SEED, and other enterprise commercial/community programs as they arise.
  • Maintain records of all write-offs, allowance, and quarterly reporting.
  • Participate in all internal and external audit requirements. Demonstrates understanding of ACU’s commitment to values-based banking, respectful workplace, and diversity and inclusion.
  • Ensure that all programs, policies, and processes are implemented in a manner that supports the organization’s mission, vision, and values.
  • Observe and adhere to all credit union policies and procedures on internal control and risk management including security requirements.
  • Employees are required to keep strictly confidential the affairs of anyone whose private information becomes available to them in the course of their duties.

EDUCATION AND EXPERIENCE

The competencies for this position typically obtained through the achievement of a grade twelve diploma, plus a minimum of 4 years’ experience in credit and/or collections required and 2 years of demonstrated experience in an administrative role.

Qualifications

  • Exceptional negotiation and communication skills.
  • Creative thinker, problem solver with a member-centered approach and a strong drive to continuously improve and challenge the status quo.
  • Strong analytical and problem-solving skills.
  • Strong time management, multi-tasking, and organizational skills.
  • Strong ability to build effective working relationships with all levels.
  • Disciplined self-starter working both independently and as part of a team.
  • Proficient in Microsoft Office Suite; Credit Union Banking software is an asset.
  • Financial management knowledge, including credit risk and consumer lending is an asset.

WHO WE ARE?

As a Certified B Corporation and one of Manitoba’s Top Employers (2024), the culture of Assiniboine Credit Union is supportive of the individual while focused on the greater community. You’ll be motivated by shared values and encouraged to think about how, through financial sustainability, we can do more for our members, our employees, and our community.

Choosing to work at Assiniboine Credit Union means that you’ll be working for an organization that:

  • puts people, planet, and prosperity first,
  • values diversity and inclusion,
  • is focused on social and environmental responsibility,
  • supports employees through training programs and long-term career development,
  • offers a competitive total compensation program which includes bonuses, a matched pension program, health and dental benefits, and vacation purchase plan.

If doing things differently and doing more is part of who you are, join us on a rewarding journey where your personal aspirations and career goals can align.

If you are interested in applying for this position, please submit your application by Sunday, August 25, 2024. We thank everyone who applies but only candidates selected for an interview will be contacted.

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process.

#J-18808-Ljbffr

  • Collection Solutions Specialist

    4 weeks ago

    Winnipeg, Canada Assiniboine Credit Union Limited Full time

    Location: Head Office 200 Main St 2nd and 6th floor Winnipeg, MB R3C1A8, CAN Reporting to the Director, Collection Solutions, the Collection Solutions Specialist is the main point of contact on all delinquent and collection items. The Collection Solutions Specialist is a knowledgeable and confident ambassador dedicated to identifying member needs, and...

  • Collection Solutions Specialist

    3 weeks ago

    Winnipeg, Canada Assiniboine Credit Union Limited Full time

    Location: Head Office 200 Main St 2nd and 6th floor Winnipeg, MB R3C1A8, CAN Reporting to the Director, Collection Solutions, the Collection Solutions Specialist is the main point of contact on all delinquent and collection items. The Collection Solutions Specialist is a knowledgeable and confident ambassador dedicated to identifying member needs, and...

  • Collection Solutions Specialist

    4 weeks ago

    Winnipeg, Canada Assiniboine Credit Union Full time

    Description :ROLE OVERVIEWReporting to the Director, Collection Solutions, the Collection Solutions Specialist is the main point of contact on all delinquent and collection items. The Collection Solutions Specialist is a knowledgeable and confident ambassador dedicated to identifying member needs, and providing advice and solutions that empower members to...

  • Collection Solutions Specialist

    4 weeks ago

    Winnipeg, Canada Assiniboine Credit Union Full time

    Description :ROLE OVERVIEWReporting to the Director, Collection Solutions, the Collection Solutions Specialist is the main point of contact on all delinquent and collection items. The Collection Solutions Specialist is a knowledgeable and confident ambassador dedicated to identifying member needs, and providing advice and solutions that empower members to...

  • Collection Solutions Specialist

    3 weeks ago

    Winnipeg, Canada Assiniboine Credit Union Full time

    Description :ROLE OVERVIEWReporting to the Director, Collection Solutions, the Collection Solutions Specialist is the main point of contact on all delinquent and collection items. The Collection Solutions Specialist is a knowledgeable and confident ambassador dedicated to identifying member needs, and providing advice and solutions that empower members to...

  • Collection Solutions Specialist

    4 weeks ago

    Winnipeg, Manitoba, A3C, Manitoba, Canada Assiniboine Credit Union Limited Full time

    Location: Head Office 200 Main St 2nd and 6th floor Winnipeg, MB R3C1A8, CAN Reporting to the Director, Collection Solutions, the Collection Solutions Specialist is the main point of contact on all delinquent and collection items. The Collection Solutions Specialist is a knowledgeable and confident ambassador dedicated to identifying member needs, and...

  • Collection Solutions Specialist

    4 weeks ago

    Winnipeg, Manitoba, A3C, Manitoba, Canada Assiniboine Credit Union Full time

    Description :ROLE OVERVIEWReporting to the Director, Collection Solutions, the Collection Solutions Specialist is the main point of contact on all delinquent and collection items. The Collection Solutions Specialist is a knowledgeable and confident ambassador dedicated to identifying member needs, and providing advice and solutions that empower members to...

  • Accounts Receivable

    3 months ago

    Winnipeg, Canada Frontier Supply Chain Solutions Inc Full time

    Frontier Supply Chain Solutions Inc. is a provider of Canadian and US Customs Services, Trade Consulting, Supply Chain Logistics, including courier, TL and LTL services. We are currently seeking a full-time Accounts Receivable / Collections Specialist to join our finance team. Based in our head office in Winnipeg, reporting to the Controller, the Accounts...

  • Collections Solutions Advisor

    3 weeks ago

    Winnipeg, Manitoba, Canada Assiniboine Credit Union Full time

    Position Overview: Reporting to the Director of Collection Solutions, the Collections Solutions Advisor serves as the primary liaison for all matters related to delinquency and collections. Role Responsibilities: The Collections Solutions Advisor is a knowledgeable and confident representative committed to understanding member needs and offering guidance and...

  • Collections Solutions Consultant

    3 weeks ago

    Winnipeg, Manitoba, Canada Assiniboine Credit Union Limited Full time

    Position: Collections Solutions Consultant Reporting to the Director of Collection Solutions, the Collections Solutions Consultant serves as the primary liaison for all overdue accounts and collection matters. This role requires a knowledgeable and confident representative dedicated to understanding member needs and providing tailored advice and solutions...

  • Accounts Receivable Specialist

    3 weeks ago

    Winnipeg, Manitoba, Canada PINNACLE STAFFING SOLUTIONS Full time

    Opportunity for an Accounts Receivable Specialist with Pinnacle Staffing SolutionsAre you meticulous and excel in a dynamic workplace? Become a part of a reputable organization as an Accounts Receivable Specialist, where you will manage a variety of financial responsibilities and more.KEY RESPONSIBILITIES: Generating invoices and distributing statements to...

  • Credit and Collections Specialist

    3 months ago

    Winnipeg, Canada Fort Garry Industries Full time

    Fort Garry Industries (FGI) Is Canada's most trusted truck and trailer parts, sales, and service provider. The Fort Garry Industries group of companies has over 500 employees with locations across Canada. With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team...

  • Product Solutions Specialist

    3 months ago

    Winnipeg, Canada Laivly Full time

    **Overview** We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation. The team at Laivly is hiring a **Product Solutions...

  • Product Solutions Specialist

    3 months ago

    Winnipeg, Canada Laivly Full time

    **About Laivly** We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation. The team at Laivly is hiring a **Product Solutions...

  • Product Solutions Specialist

    3 months ago

    Winnipeg, Canada Laivly Full time

    **Overview** We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, artists and more. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation. The team at Laivly is hiring a **Product Solutions...

  • Collections Officer, Bilingual

    1 week ago

    Winnipeg, Canada Disability Solutions Full time

    At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:Putting people first and building relationships with intentionSeeking out and embracing new ideasBelieving that how we do things is as important as what we doRole Specifications Flexible location: Winnipeg, MB. Edmonton, AB.Work...

  • Collections Management Expert

    3 weeks ago

    Winnipeg, Manitoba, Canada Assiniboine Credit Union Full time

    Position Overview:The Collection Solutions Specialist serves as the primary liaison for all matters related to delinquency and collections. Reporting to the Director of Collection Solutions, this role is essential in understanding member needs and delivering tailored advice and solutions that empower individuals to manage their financial responsibilities...

  • Technical Support Specialist – IT Solutions

    3 weeks ago

    Winnipeg, Manitoba, Canada TEAMS Transport Full time

    TEAMS Transport is looking for a dedicated Technical Support SpecialistAre you a skilled professional adept at resolving technical challenges? Do you have a knack for breaking down intricate technical concepts for others? If you can maintain composure and professionalism even in demanding situations, you may be the ideal candidate for this position.This role...

  • Transportation Specialist

    2 weeks ago

    Winnipeg, Manitoba, Canada NRB Modular Solutions Full time

    About NRB Modular Solutions NRB Modular Solutions is a leading provider of innovative and sustainable modular building solutions. We are committed to delivering high-quality, cost-effective, and environmentally responsible construction projects. Job Description: Transportation Specialist We are seeking a reliable and experienced Transportation Specialist...

  • Business Development Specialist

    14 hours ago

    Winnipeg, Manitoba, Canada Winnipeg Technical Services & Solutions Full time

    We provide a unique way to automate a business's everyday operations with cutting-edge software solutions.About UsWinnipeg Technical Services & Solutions is a leading provider of innovative software solutions for businesses. We are seeking a highly motivated and results-driven individual to join our team as a Business Development Specialist.Key...