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Collection Solutions Specialist
2 months ago
Location: Head Office
200 Main St
2nd and 6th floor
Winnipeg, MB R3C1A8, CAN
Reporting to the Director, Collection Solutions, the Collection Solutions Specialist is the main point of contact on all delinquent and collection items. The Collection Solutions Specialist is a knowledgeable and confident ambassador dedicated to identifying member needs, and providing advice and solutions that empower members to lead their own financial responsibilities in order to enjoy long term financial health while minimizing potential loss, risk and/or liability to Assiniboine Credit Union. The Collection Solutions Specialist contributes to ACU’s goals by creating a compelling member experience with a focus on ease of doing business, member growth and using values as a differentiator.
Key Accountabilities
- Identify opportunities to assist members in strengthening their financial situation while working with team members, departments, branches, and external members to minimize potential loss, risk, and/or liability to Assiniboine Credit Union.
- Lead all delinquency management activities on an assigned collection portfolio in accordance with collection policies and procedures.
- Control delinquency through negotiation and communication with members subsequent to any workout loan being granted and maintaining a systematic collection procedure for early identification of problem accounts.
- Analyze each delinquent file using critical thinking skills and negotiation strategies to provide sound direction and guidance to inspire financial strength and accountability.
- Identify and prepare workout situations for eligible members ensuring all relevant information is included and analyzed in supporting recommendations.
- Review, audit, and action all delinquency, property tax arrears/sale, condo/builders liens, and cancelled fire insurance; follow up to ensure compliance expectations are met to minimize risk or liability to ACU.
- Assess cost-effective strategies to initiate appropriate solutions to minimize potential losses including commencing legal action.
- Accurately prepare all legal documents and manage all legal matters as they relate to collection activities.
- Manage and oversee the sale of foreclosed properties, possible rent collection, bill payments, maintain property, and ensure effective administration and maintenance of properties held for resale.
- Manage and oversee the repossession and sale of all seized chattels ensuring compliance expectations are met to minimize costs, risk, or liability to ACU.
- Establish and maintain effective working relationships with solicitors, appraisers, real estate agents, auctioneers, bailiffs, property managers, and various government programs.
- Initiate further collection efforts on skip tracing accounts and prolonged judgments to reduce credit loss.
- Exhibit professionalism and respond promptly to all internal and external inquiries and requests to ensure excellent member service at all times.
- Ensure all inquiries, information requests, administrative duties, and transactions are completed accurately and efficiently.
- Develop clear precise summaries on My Member and DNA to ensure proper follow-up is completed in a timely manner.
- Lead process improvement initiatives by identifying areas and developing processes to streamline performance and administrative methods.
- Lead the completion of daily Pay-no-Pay administration.
- Conduct credit and PPSA investigations as required.
- Accurately complete all bankruptcies and consumer proposals while ensuring timelines are followed.
- Prepare monthly, quarterly, and annual reporting requirements for CMHC, Sagen, and CUMIS along with mandatory reconciliations and audit checks.
- Prepare submission of claims with CMHC, Sagen, CSBFA, SEED, and other enterprise commercial/community programs as they arise.
- Maintain records of all write-offs, allowance, and quarterly reporting.
- Participate in all internal and external audit requirements. Demonstrates understanding of ACU’s commitment to values-based banking, respectful workplace, and diversity and inclusion.
- Ensure that all programs, policies, and processes are implemented in a manner that supports the organization’s mission, vision, and values.
- Observe and adhere to all credit union policies and procedures on internal control and risk management including security requirements.
- Employees are required to keep strictly confidential the affairs of anyone whose private information becomes available to them in the course of their duties.
EDUCATION AND EXPERIENCE
The competencies for this position typically obtained through the achievement of a grade twelve diploma, plus a minimum of 4 years’ experience in credit and/or collections required and 2 years of demonstrated experience in an administrative role.
Qualifications
- Exceptional negotiation and communication skills.
- Creative thinker, problem solver with a member-centered approach and a strong drive to continuously improve and challenge the status quo.
- Strong analytical and problem-solving skills.
- Strong time management, multi-tasking, and organizational skills.
- Strong ability to build effective working relationships with all levels.
- Disciplined self-starter working both independently and as part of a team.
- Proficient in Microsoft Office Suite; Credit Union Banking software is an asset.
- Financial management knowledge, including credit risk and consumer lending is an asset.
WHO WE ARE?
As a Certified B Corporation and one of Manitoba’s Top Employers (2024), the culture of Assiniboine Credit Union is supportive of the individual while focused on the greater community. You’ll be motivated by shared values and encouraged to think about how, through financial sustainability, we can do more for our members, our employees, and our community.
Choosing to work at Assiniboine Credit Union means that you’ll be working for an organization that:
- puts people, planet, and prosperity first,
- values diversity and inclusion,
- is focused on social and environmental responsibility,
- supports employees through training programs and long-term career development,
- offers a competitive total compensation program which includes bonuses, a matched pension program, health and dental benefits, and vacation purchase plan.
If doing things differently and doing more is part of who you are, join us on a rewarding journey where your personal aspirations and career goals can align.
If you are interested in applying for this position, please submit your application by Sunday, August 25, 2024. We thank everyone who applies but only candidates selected for an interview will be contacted.
We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process.
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