Application Support Engineer VERIDOS

3 months ago

Markham, Canada Veridos GmbH Full time

Location: Markham

Veridos handles innovative, large-scale projects every day. Whether it’s transferring 40,000 handwritten pages to a centralized population register, establishing a nationwide IT and data capture infrastructure, or issuing a country’s first standardized national smart ID cards – the experts at Veridos can expect to be regularly involved in interesting, ground-breaking and large-scale projects.

Do you want to support our mission to provide governments around the world with the best identity solutions for their citizens? Would you like to do your bit to make the world a little safer for everyone?

Veridos is a valued and trusted partner of governments and regional authorities all over the world – we already count more than 70 countries among our clients. In addition to our headquarters in Berlin and offices in Munich, Veridos also has representatives around the world, including the United States, Canada, Mexico and the United Arab Emirates. We currently employ around 900 people worldwide.

Our very international team includes people from a variety of academic and professional backgrounds and many different countries. Collectively, we speak more than 10 different languages.

Job Summary

Acting as a trusted advisor to our customers in various engagements, ranging from technical development, configuration, and product support to business analysis. It includes requirement analysis, functional design, technical design, programming, testing, documentation, implementation, and ongoing technical support.

Primary Responsibilities
  • Work in hand with Customer, application vendor and system administrators to analyze the requirements and create technical, functional designs.
  • Take a reported problem or issue from the customer, and triage if the issue is network related, hardware related, process related, or software related and engage the proper party to resolve the issue. Own the issue to completion giving the end customer updates, as necessary.
  • Configure client setup on Commercial applications to reflect technical requirements. The applications include image capturing, facial recognition and SQL DB.
  • Perform unit, system testing and user acceptance testing.
  • Migrate code to all (User Acceptance and Production) environments.
  • Package and support deployment or releases to Production systems and end point client terminals and provide support, remediation, and updates as required, for created deployment packages.
  • Complete Change Management documentation and adhere to change management processes.
  • Provide 2nd, 3rd level support and coverage for the applications and other software's alike.
  • Interface with Development Manager and project manager for status and progress update for project works.
  • Coordinate with internal teams to ensure project deliverables are met on time and per quoted work effort.
Secondary Responsibilities
  • Work with clients and vendors to manage incoming implementation requests.
  • Attend regularly scheduled meetings with Manager to provide updates and status of team.
  • Troubleshoot and respond to application (Server and Client) production issues.
  • Other duties as assigned.
Qualifications, Experience and Educational Requirements

Work Experience:

  • 3+ years software development experience in Windows environment.
  • Knowledge of one or more object-oriented programming languages is required, specifically knowledge of Java and C#.
  • Knowledge and experience with Apache Tomcat and application containers.
  • 2+ Knowledge and experience of MS SQL is required (stored procedures, functions, queries).

Skills and Competencies:

  • Excellent understanding of various file formats and software integration.
  • Ability to troubleshoot at the system level, network, hardware, software, OS, etc. inclusive of examination and analysis of logs.
  • Excellent verbal and written communication skills is required.
  • Ability to work well in a team environment is required.
  • Ability to manage competing priorities across multiple projects is required.
  • Must be able to work against deadlines and outside regular office hours when the arises.
  • Must be willing to travel to our regional offices, global production sites to provide support and coverage.

Education:

  • Bachelor's degree in computer science or another closely related field such as software engineering or information technology.
Working Conditions
  • Sitting for extended periods of time.
  • May be required to work evening or weekends to meet deadlines.
  • Travel to our offices and production sites in other countries.
Additional Information

*This job description is not intended to be all inclusive. The candidate hired will also perform other reasonable related business duties as assigned by the supervisor. The company reserves the right to revise or change job duties as needed. This job description does not constitute a written or implied contract of employment.

Veridos Canada Ltd. is an equal opportunity employer and values diversity in its workforce, encouraging applications from all qualified individuals.

By applying to this position, you are confirming you possess either a Canadian citizenship, permanent resident status, or valid work permit.

Please note: Reference Checks and Credit, Criminal Background Checks will be administered on suitably qualified candidates.

Did we spark your interest?

We are looking forward to receiving your application. Please make sure to let us know your earliest starting date.

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