Talent Management, Enablement Program Manager

2 weeks ago

Old Toronto, Canada Stripe Full time

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As an Enablement Program Manager on Stripe’s Talent Management Team (part of the Talent & Development org), you will drive the development and delivery of training to support Stripes in understanding Talent programs. This person will have broad expertise in the learning design and talent management spaces, including content design and development, change management, program management, and virtual and IRL facilitation. The ideal candidate is a highly proactive self-motivator who has a pulse on the latest trends in talent development and a proven track record of designing, delivering, and evaluating exceptional learning experiences aligned to business strategy.

What you’ll doResponsibilities
  • Own the development of learning materials to support users in understanding talent programs (e.g. performance review, talent planning, performance management) 
  • Leverage a users-first, change management driven approach to design highly relevant, succinct, and clear enablement
  • Support key Stripe initiatives by owning, designing, and developing suites of enablement assets including job aids, manager guides, and live/virtual training sessions
  • Collaborate with cross-functional stakeholders and subject matter experts during the design and development process, establishing project timelines, addressing user feedback, and ensuring alignment, engagement, and expectation management
  • Consult with business leaders to understand their needs and solicit their input, appropriate sponsorship, engagement, and alignment
  • Build with change management in mind, understanding the user impact of a program and building to support a smooth transition
  • Qualitatively and quantitatively assess and improve the effectiveness of training and enablement to demonstrate impact in line with business objectives
  • Facilitate and/or work with facilitators to deliver ongoing developmental experiences (primarily virtually via Zoom, some IRL)
Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

  • 5-8+ years of experience in relevant L&D and Talent Management spaces
  • Extensive experience navigating ambiguity and building effective solutions that scale (experience designing learning experiences in a high-growth environment a plus)
  • Deep knowledge of adult learning principles to deliver programs 
  • Exceptional written and verbal communication skills
  • Experience leveraging technology to curate and deliver high-impact learning
  • Experience building in a variety of learning formats: ILT (live and virtual) and on-demand
  • Demonstrated expertise in using data to inform decisions on effectiveness of development experiences - and an understanding of what creates both learning and behavior change resulting in measurable improvement 
  • Demonstrated ability to partner and collaborate with cross-functional stakeholders
  • Ability to work in a fast-paced, self-directed, and highly collaborative environment
  • Strong virtual and in-person facilitation experience
Preferred qualifications
  • Experience with eLearning development and graphic design (experience with Articulate 360 and Google Suite preferred)
  • Understanding of how learning technologies impact the user experience
  • Comprehensive knowledge of design thinking and design thinking processes
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

The annual salary range for this role in the primary location is C$113,600 - C$170,400. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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