We have other current jobs related to this field that you can find below

  • Freelance Desktop Support

    2 months ago

    Toronto, Canada Sybex Support Services LLC Full time

    Exp: 2+ years Base Skill Set: - A+ Certification or equivalent experience - Good working knowledge of Active Directory - 2+ years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level. - Excellent customer service and communicationskills including providing VIP support - Experience...

  • Desktop Support

    3 months ago

    Toronto, Canada CopieurTech Inc Full time

    **Desktop Support Technician** CopieurTech Inc is a Dorval, QC based company that provides IT support and IT support and support to government and commercial clients. We are currently looking for a Desktop Support Technician to join our team in Dorval, QC. **Responsibilities**: - Provide 24 7 desktop support to clients with the ability to resolve issues...

  • Desktop Support

    2 months ago

    Toronto, Canada Mphasis Full time

    **Role**:Desktop Support **Location: Canada (Alberta / Calgary) Hybrid** **Job Description**: The Desktop Support Engineer uses a broad range of industry experience, practices/procedures to provide advanced troubleshooting and experience to specialize in areas that include, but are not limited to, complex incident resolution, service project management,...

  • Desktop Support Analyst

    3 months ago

    Toronto, Canada Girl Guides of Canada-Guides du Canada Full time

    Girl Guides of Canada-Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls. GGC is actively searching for a Desktop Support...

  • Desktop Support Analyst

    2 months ago

    Toronto, Canada Girl Guides of Canada-Guides du Canada Full time

    Girl Guides of Canada-Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls. GGC is actively searching for a Desktop Support...

  • Desktop Support Technician

    2 weeks ago

    Old Toronto, Canada Leon's Full time

    LEON'S IS LOOKING HIRING FOR A DESKTOP SUPPORT TECHNICIAN (TAC) Preferred Experience Excellent oral and written communications Minimum 3 years of professional IT experience triaging, diagnosing, escalating, and/or resolving technical hardware and application incident requests. Demonstrated device imaging and provisioning experience. Preference for...

  • Desktop Support Technician

    2 weeks ago

    Old Toronto, Canada Leon's Full time

    LEON'S IS LOOKING HIRING FOR A DESKTOP SUPPORT TECHNICIAN (TAC) Preferred Experience Excellent oral and written communications Minimum 3 years of professional IT experience triaging, diagnosing, escalating, and/or resolving technical hardware and application incident requests. Demonstrated device imaging and provisioning experience. Preference for...

  • Desktop Support Technician

    2 weeks ago

    Old Toronto, Ontario, CA Leon's Full time

    LEON'S IS LOOKING HIRING FOR A DESKTOP SUPPORT TECHNICIAN (TAC) Preferred Experience Excellent oral and written communications Minimum 3 years of professional IT experience triaging, diagnosing, escalating, and/or resolving technical hardware and application incident requests. Demonstrated device imaging and provisioning experience. Preference for...

  • Jr. Desktop Support

    3 months ago

    Toronto, Canada PeopleToGo Full time

    Job Title: Junior Desktop SupportLocation: Toronto, ONType: 12 month contractStarts: As soon as possibleOverview:Our client is seeking a Jr. Desktop Support resource to become a part of the Desktop Support Team. Role:-Provide desktop support for users with their PC’s, laptop and BlackBerry issues-Repair/upgrade/support PC’s, Laptops and or...

  • Desktop Support Technician

    2 months ago

    Toronto, Canada Jose Merciline Full time

    Job title: Level 2 desktop support technician **Job Description**: Executive Summary: The DOE (Desktop Operations and Escalations) Team manages escalations of a technical nature from various clients (DSS, SDM, CTS, TCI, and Senior IT and Business Managers). They are considered Level 2 within the desktop support structure and require both a high level of...

  • Desktop Support

    3 months ago

    Toronto, Canada Pros There Full time

    **PLEASE NOTE: This role is to support one of our financial industry clients. Role: Level 1 Desktop Technician Onsite Shift: Monday-Friday 8 AM - 5 PM EST **Job Description**: - One Service Desk Level 1 support technician. - One or two years of IT experience. - Windows OS, Microsoft Office, Apple iOS, and Android support knowledge.. - Good communication...

  • Desktop Support Supervisor

    3 months ago

    Toronto, Canada TEK Group Full time

    **Summary**: - Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. **Major Job Duties**: - Test and image desktops and laptops. - Maintain, analyse, and troubleshoot, software and computer peripherals. - Ability to setup, configure and add all hardware. - Assist Corporate Desk Side...

  • Desktop Support Technician

    4 days ago

    Toronto, Canada Perativ Full time

    Since 2005, Access Cash, operating as part of Perativ, has been a market leader in ATM services and technology. We are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. The organization provides service to customers across Canada, operating ATMs for banks (such as...

  • Desktop Support Analyst

    3 months ago

    Toronto, Canada Dacaro Software Services Inc Full time

    '''Overview''' We are seeking a highly motivated and skilled Desktop Support Analyst to join our team. You will be responsible for providing technical support and assistance to end-users, troubleshooting software and hardware issues, and ensuring the smooth operation of our systems. Position Type: Work on site **Responsibilities**: We're looking for: 2...

  • IT Desktop Support Specialist

    3 months ago

    Toronto, Canada FreshBooks Full time

    **About FreshBooks**: FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide....

  • Desktop Support Technician

    2 months ago

    Toronto, Canada TEK Group Full time

    Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals - Documents, maintains, upgrades or replaces hardware and software systems - Identifies, analyzes and repairs product failures, orders and replaces parts as needed - Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...

  • Desktop Support Technician

    3 months ago

    Toronto, Canada TEK Group Full time

    **Summary**: - Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. **Major Job Duties**: - Test and image desktops and laptops. - Maintain, analyse, and troubleshoot, software and computer peripherals. - Ability to setup, configure and add all hardware. - Assist Corporate Desk Side...

  • Desktop Support Technician

    3 months ago

    Toronto, Canada Leon's Full time

    Overview: **LEON'S IS LOOKING HIRING FOR A DESKTOP SUPPORT TECHNICIAN (TAC)** **Preferred Experience** - Excellent oral and written communications - Demonstrated device imaging and provisioning experience. Preference for experience with Microsoft SCCM, MDT, WDS administration for imaging & client patching. - Technical proficiency with all major end-user...

  • Desktop Support Analyst

    3 days ago

    Toronto, Ontario, Canada CB Canada Full time

    Job Summary:CB Canada is seeking a highly skilled Desktop Support Analyst to join our team. As a Desktop Support Analyst, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring that all IT systems are running smoothly.Key Responsibilities:Hardware and Peripherals: Upgrade and replace...

  • Desktop Support Team Lead

    3 weeks ago

    Old Toronto, Canada Compucom Full time

    Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a...

Desktop Support Engineer L1

2 months ago

Old Toronto, Canada Minebea Intec Switzerland AG Full time
Global Leader in Turnkey, Integration, Supply Chain, Field Deployment & Support Services.Iron Is Not Just A Great Place to Work... but a Place to do Great Work
  • Let’s Work Together and Explore Opportunities
  • Join a success-oriented, talented team of individuals
  • Get best of training, compensation and benefit packages
  • Diagnose and troubleshoot technical issues, including account setup, network configuration, software, and hardware issues.
  • Deliver hands-on support for a range of hardware, including PCs, laptops, and peripherals, in a mixed Windows and Mac environment, using SCCM and JAMF.
  • Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
  • Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
  • Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers.
  • Refer to internal knowledge bases or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Handle VIP users requests wherever necessary and resolve the issues on priority.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of KB Articles
  • Maintain good relationships with clients.
Responsibilities:
  • Diagnose and troubleshoot technical issues, including account setup, network configuration, software, and hardware issues.
  • Deliver hands-on support for a range of hardware, including PCs, laptops, and peripherals, in a mixed Windows and Mac environment, using SCCM and JAMF.
  • Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
  • Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
  • Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers.
  • Refer to internal knowledge bases or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Handle VIP users requests wherever necessary and resolve the issues on priority.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of KB Articles
  • Maintain good relationships with clients.
Technical Experience:
  • Experience level: 6 – 8 years of Technical experience in Windows and Mac
  • Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled in using SCCM for Windows and JAMF for Macs.
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices, and other tech products
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Familiarity with ITSM tools like ServiceNow, JIRA for ticket management.
Professional Attributes:
  • Excellent customer service skills and the ability to communicate effectively with non-technical users.
  • Self-starter with the ability to work independently and efficiently.
  • Physical ability to manage IT equipment installations and movements.
  • Adaptable and flexible to meet varying work schedules and environments.
#J-18808-Ljbffr