Intermediate Technical Support Representative

3 weeks ago

Ottawa, Canada N-able Technologies Ltd. Full time
Why N-able

IT doesn’t get better than this N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference

If you have a people and customer-first mindset, our Support organization is a great place to fuel your growth With strong communication and interpersonal skills to complement your technical aptitude, you will have the unique opportunity to uphold the excellent standard of support for our partners. With sound critical thinking abilities, you will make decisions about how to prioritize workloads and handle multiple tasks simultaneously. If you’re a highly motivated individual who thrives in rapidly growing environments, we encourage you to apply to this rewarding opportunity.


What You'll Do

  • Deliver high quality service and support to partners via phone, email, and/or chat
  • Combine technical knowledge and an ability to solve problems using enhanced people skills to provide an excellent support experience to our partners
  • Maintain and continue to develop in-depth knowledge of N-able products and services
  • Use our incident management system combined with your ability to prioritize incidents and manage the load in line with our Service and Experience Level Objectives
  • Adhere to security best practices and processes
  • Support partners during rotational shifts covering: Monday-Friday 7 am – 7 pm
  • Note: As a 24x7x365 organization, incoming call rotation, shift work, holidays, weekends and on-call responsibilities may be required.

What You'll Bring

  • Technical degree/diploma and proficiency in Windows Server operating systems, Active Directory, file structure, registry, and event logs
  • Exceptional troubleshooting skills with an understanding of technical support principles to troubleshoot moderate-to-highly complex issues
  • A solution-focused mindset with excellent soft skills and the drive to improve technical knowledge throughout your career
  • An understanding of networking and security concepts
  • Effective listening and communication skills
  • Knowledge in SQL, Cloud Services (Azure / AWS), Linux server, MacOS as a plus

Purple Perks

What do we offer you?

  • Medical, dental and vision – for employee, partner, and children
  • Generous PTO and observed holidays
  • 2 Paid VoluNteer Days per year
  • Pension Plan with company-contribution
  • Employee Stock Purchase Program
  • Discounted gym access at several local facilities
  • FuN-raising opportunities as part of our giving program
  • N-ablite Learning – custom learning experience as part of our investment in you
  • The Way We Work – our hybrid working model based on trust and flexibility

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

#LI-ZP1 #LI-Hybrid

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