Technical Support Rep, Intermediate

6 months ago

Ottawa, Canada N-able Full time

Why N-able:
IT doesn’t get better than this N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference

What You'll Do:

- **Please note this is a hybrid position, therefore office attendance in the Ottawa collaboration hub is required.**:

- Combine technical knowledge and an ability to solve problems using enhanced people skills to provide an excellent support experience to our partners
- Maintain and continue to develop in-depth knowledge of N-able products and services
- Use our incident management system combined with your ability to prioritize incidents and manage the load in line with our Service and Experience Level Objectives
- Adhere to security best practices and processes
- Support partners during rotational shifts covering: Monday-Friday 7 am - 7 pm
- Note: As a 24x7x365 organization, incoming call rotation, shift work, holidays, weekends and on-call responsibilities may be required.

What You'll Bring:

- Technical degree/diploma and proficiency in Windows Server operating systems, Active Directory, file structure, registry, and event logs
- Exceptional troubleshooting skills with an understanding of technical support principles to troubleshoot moderate-to-highly complex issues
- A solution-focused mindset with excellent soft skills and the drive to improve technical knowledge throughout your career
- An understanding of networking and security concepts
- Effective listening and communication skills
- Knowledge in SQL, Cloud Services (Azure / AWS), Linux server, MacOS as a plus

Purple Perks:

- Medical, dental and vision - for employee, partner, and children
- Generous PTO and observed holidays
- 2 Paid VoluNteer Days per year
- Retirement Savings Plan
- Employee Stock Purchase Program
- Free Lunch 2x per week at Collaboration Hubs
- On-site gym access at select Collaboration Hubs / Discounted gym access for Canadian Collaboration Hubs
- FuN-raising opportunities as part of our giving program
- N-ablite Learning - custom learning experience as part of our investment in you
- The Way We Work - our hybrid working model based on trust and flexibility

About N-able:
At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT

LI-JM2

LI-Hybrid

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