Help Desk Technician

2 weeks ago


Edmonton, Canada mySTARS Technology Consultants Full time

Company DescriptionmyStars Technology Consultants provides a variety of technical services to organizations across Canada with a special focus in multi-unit housing and IT building commissioning. Our roots are in seniors housing, where we provide both technical services and support to staff - from the front-line nurses all the way to the accountants and executives running the companies that we service. Role DescriptionThis is a full-time on-site role located in Edmonton, AB for a Help Desk Technician at mySTARS Technology Consultants. The Help Desk Technician will be responsible for providing technical support, troubleshooting, and resolving customer issues related to hardware and software. This role requires the ability to communicate effectively with customers to understand and translate technical issues in non-technical language, and provide prompt and courteous service.QualificationsMinimum of 2 years' experience in any service-related industryGood understanding of computer systems, mobile devices and other tech productsDemonstrated experience in troubleshooting and problem-solvingAbility to diagnose and resolve basic technical issuesStrong written and verbal communication skillsExcellent customer service and interpersonal skillsAbility to work effectively in a fast-paced environment, multitask, and prioritize workloadAbility to work collaboratively in a team environmentExperience in a similar role is an assetHigh School Diploma requiredResponsibilitiesServe as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersRecord events and problems and their resolution in logsFollow-up and update customer status and informationIdentify and suggest possible improvements on procedures



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