Guest Experience

2 weeks ago

Edmonton, Canada Fitset Ninja Full time

Looking for a fun part-time job working with an amazing team, supporting kids to build their athletic and mental fitness? Fitset Ninja is looking for enthusiastic, engaging front desk staff. Do you love customer service? Join our team

**What’s Ninja?**

Ninja is short for ninja obstacle course racing. It is similar to what you see on the show American Ninja Warrior.

**What Does Our Staff Say About Fitset?**

“The team is amazing Lots of energy and a chance to build real friendships.”

“The kids are super fun to work with. They love getting to experience ninja and seeing them grow in the sport has been really rewarding.”

“I love the staff social events. My supervisor genuinely cares about me and this role has helped me develop skills to use in the future.”

“I appreciate the openness to new ideas and feedback. The leadership team is accessible and I have felt supported during my time here.”

**What Will You Be Doing?**

Our Guest Experience team members play a vital role at Fitset Ninja. They are our ambassadors, and first point of contact for all customers who call or come through our door. They are passionate about delivering exceptional customer service. This includes, addressing customer inquiries, supporting payment and membership transactions and ensuring the smooth implementation of our programming. They are also responsible for general cleaning and maintenance duties.

**Join the Fitset Ninja Team**

Fitset Ninja is a training facility that offers ninja obstacle course racing, tricking and parkour programming. We have locations in both Edmonton and Calgary, AB. We are an innovative, goal-oriented company with a vision to bring our movement training mainstream, with locations across Canada.

We are committed to inspiring people to unleash their full potential. This includes our customers and employees We are dedicated to creating an environment where our people can achieve their personal and professional goals.

**Who You Are**
- Well organized with great time management skills
- Able to follow procedures
- Energetic, positive, and professional with customers
- Willing to give and receive feedback
- Strong work ethic
- Trustworthy
- Respectful
- Flexible and adaptable to changing situations
- Team player that works collaboratively and flexibly with others
- Strong written and verbal communication skills
- Strong attention to detail
- Flexible and adaptable to changing situations
- Dedicated to delivering exceptional customer service
- Reliable, on time and dependable with mínimal supervision
- Willingness and ability to learn new skills quickly as required for the position
- Comfortable creating and implementing new procedures as needed
- Knowledge of Google Workspace products (Google Sheets, Google Docs, etc.) is an asset
- Fun, charismatic people person who can talk to anyone
- Represent the Fitset Ninja values and mission

**Roles & Responsibilities**

Customer Service
- Provide necessary information to Customer Service Team for follow up
- Perform check-in procedures for all customers
- Handle purchasing transactions at the front desk, including memberships, fees, concession items and Fitset Ninja swag
- Administer First-Aid to athletes when needed
- Complete Incident reports when necessary
- Provide feedback to leadership on how Fitset Ninja can deliver a 5-star customer experience

Procedures
- Maintain existing procedures and help identify opportunities for improvement
- Collaborate with the Customer Service Team to solve all customer inquiries
- Ensure all facility attendees have completed waivers
- Prepare fundraiser/gift certificate materials for customer pick-up
- Organize front desk area & staff room area

Facility Maintenance
- Complete necessary cleaning and closing duties
- Organize, refill, and keep inventory of gym equipment and concession/swag stock

Bookings
- Provide backend booking support as needed, including registering and modifying bookings in SquareSpace
- Perform booking confirmation duties

**Qualifications**
- Prior customer service experience
- Ability to work evenings and weekends on a recurring weekly basis
- Valid Standard First Aid / CPR-C required within three months of hire date

**Compensation & Rewards**
- Competitive wage
- Awesome employment perks
- Extended health benefits after three months of employment
- Career development and opportunity for advancement

**Job Type**: Part-time

Pay: $15.00-$18.00 per hour

**Benefits**:

- Extended health care
- On-site gym
- On-site parking
- Wellness program

Schedule:

- Evening shift
- Weekends as needed

Application question(s):

- Please describe your customer service approach

Work Location: In person

  • Guest Experience Expert

    3 days ago

    Edmonton, Canada Marriott International, Inc Full time

    **Job Number** 24047902 **Job Category** Rooms & Guest Services Operations **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Expert

    4 weeks ago

    Edmonton, Canada Marriott International, Inc Full time

    **Additional Information** Front office agent **Job Number** 23090887 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Edmonton Centre Suites, 10222 102 Street, Edmonton, Alberta, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Guest Arrival Expert

    3 days ago

    Edmonton, Canada Marriott International, Inc Full time

    **Additional Information** Valet **Job Number** 24047898 **Job Category** Rooms & Guest Services Operations **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** First impressions are everything. When guests...

  • Guest Environment Expert

    4 weeks ago

    Edmonton, Canada Marriott International, Inc Full time

    **Additional Information** Hotel Cleanliness Expert, Housekeeping **Job Number** 24048990 **Job Category** Housekeeping & Laundry **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...

  • Guest Service Expert

    11 hours ago

    Edmonton, Canada Marriott International, Inc Full time

    **Additional Information** Proserve Required **Job Number** 24084264 **Job Category** Food and Beverage & Culinary **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food...

  • Guest Service Expert

    4 weeks ago

    Edmonton, Canada Marriott International, Inc Full time

    **Additional Information** Full-time position, ProServe Required, In room dining Server, Share Restaurant **Job Number** 24048937 **Job Category** Food and Beverage & Culinary **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Event Expert

    4 weeks ago

    Edmonton, Canada Marriott International, Inc Full time

    **Additional Information** Full-Time, ProServe Required, Banquet Server **Job Number** 24048869 **Job Category** Food and Beverage & Culinary **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...

  • Guest Environment Expert

    3 weeks ago

    Edmonton, Alberta, Canada The Westin Full time

    Additional Information Hotel Cleanliness Expert, HousekeepingJob Number Job Category Housekeeping & LaundryLocation The Westin Edmonton, th Street, Edmonton, Alberta, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a clean room and a freshly made bed....

  • Guest Services Agent

    2 days ago

    Edmonton, Alberta, Canada Sodexo Canada Ltd Full time

    Position: Guest Services Agent - Front DeskUnit: Mt. MilliganPoint of Hire Location: Prince George (bussing to/from site from PG)Rotation: 28 days on / 14 days off (10 hour shifts) Wage: $19.67 per hourHiring Point: Prince GeorgeThe Guest Service Agent is responsible for ensuring guests at the Lodge have a satisfying stay. The general responsibilities of the...

  • Guest Services Supervisor

    1 week ago

    Edmonton, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...

  • Guest Services Supervisor

    1 week ago

    Edmonton, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. WHAT YOU’LL BE DOING Oversee and manage the entire customer experience Own recruiting, objectives setting, training, coaching and performance management of guest services team Responsible for scheduling of Guest Services staff; actively managing the guest services budget and providing input during...

  • Guest Experience Event Staff

    3 weeks ago

    Edmonton, Canada Explore Edmonton Corporation Full time

    Be a Part of the Action!Explore Edmonton’s two venues play host to hundreds of meetings, conventions, concerts, sporting events and other events every year. If you love to be a part of the action, want to see live music, meet and greet hundreds of Edmontonians in a day or night, this is the place to be!The Edmonton EXPO Centre is looking for temporary...

  • Experience Actor

    7 days ago

    Edmonton, Canada Fort Edmonton Management Company Full time

    **Experience Actor**: **(**_Where Dark Things Dwell_**)**: Job Posting Fort Edmonton Management Company (FEMCo), the organization that operates Fort Edmonton Park, is looking for energetic and passionate individuals to join our team as the Experience Actors for our unique guest experience Where Dark Things Dwell. Fort Edmonton Park takes you on an iconic...

  • Casual Guest Services Staff

    7 days ago

    Edmonton, Canada Providence Renewal Centre Full time

    Guest Service Staff Job Posting Providence Renewal Centre (PRC) is an ecumenical retreat and conference center, located in south Edmonton on 20 acres of beautifully landscaped grounds. We value Hospitality, Christian Spirituality, Inclusivity, and Respect. If you are looking for a peaceful place to work, PRC is for you. We are looking for highly organized...

  • Casual Guest Services Staff

    4 weeks ago

    Edmonton, Canada Providence Renewal Centre Full time

    Guest Service Staff Job Posting - Weekends & Evenings position (some mornings for opening: 7:00 am - 11:00 am) Providence Renewal Centre (PRC) is an ecumenical retreat and conference center, located in south Edmonton on 20 acres of beautifully landscaped grounds. We value Hospitality, Christian Spirituality, Inclusivity, and Respect. If you are looking for...

  • Experience Actor

    4 weeks ago

    Edmonton, Canada Fort Edmonton Management Company Full time

    **Experience Actor**: Job Posting Fort Edmonton Management Company (FEMCo), the organization that operates Fort Edmonton Park, is looking for energetic and passionate individuals to join our team as Experience Actors. It’s an exciting time at Fort Edmonton Park as work on the strategy to become the premier cultural tourism attraction in Western Canada...

  • Front Desk Agent/guest Services

    1 week ago

    Edmonton, Canada Radisson Hotel and Convention Centre Full time

    The Radisson Hotel and Convention Centre Edmonton is looking for a Full time Front Desk Agent. At our hotel guests feel that we are their home away from their home because of our staff are **friendly, empathetic and are willing to go the extra mile for our guests**. **Main duties and responsibilities includes but not limited to**: - Register arriving...

  • Experience Actor

    4 weeks ago

    Edmonton, Canada Fort Edmonton Management Company Full time

    **Experience Actor**: Job Posting Fort Edmonton Management Company (FEMCo), the organization that operates Fort Edmonton Park, is looking for energetic and passionate individuals to join our team as Experience Actors. It’s an exciting time at Fort Edmonton Park as work on the strategy to become the premier cultural tourism attraction in Western Canada...

  • Guest Event Expert

    4 weeks ago

    Edmonton, Canada Marriott International, Inc Full time

    **Job Number** 23090207 **Job Category** Food and Beverage & Culinary **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about serving guests during a banquet or event. Instead, we want to build an...

  • Guest Event Expert

    4 weeks ago

    Edmonton, Canada Marriott International, Inc Full time

    **Job Number** 23126364 **Job Category** Food and Beverage & Culinary **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about serving guests during a banquet or event. Instead, we want to build an...