We have other current jobs related to this field that you can find below
-
Customer Success Specialist
3 months ago
Vancouver, Canada Lions Digital Studios Full time**About the company** Welcome to Lions Digital Studios (LDS) - Pioneering the Future of Online Education! At LDS, we're at the forefront of the digital learning revolution, partnering with the brightest entrepreneurs and educators to bring transformative educational experiences to life. Our core operations revolve around cutting-edge technologies,...
-
Customer Success Specialist
2 months ago
Vancouver, Canada Snappy Innovation Inc. Full timeSnappy Innovation Inc. Snappy, a provider of digital-first, easy-to-deploy restaurant management Software-as-a-Service (SaaS) that allows you to manage every touchpoint of the guest experience using one simple platform. We’re a team of foodies who’ve come together from across Canada to bring innovative technology to restaurants. Restaurants choose...
-
Customer Success Specialist
2 months ago
Vancouver, Canada Pagefreezer Full time**Are you the newest Customer Success Specialist at Pagefreezer**: **What we do and why**: - No one can ignore the internet these days—and a lot of great things are happening online—but we also know that online harms are damaging many individuals, communities, and organizations. It's Pagefreezer's vision to make the Internet a safer place by delivering...
-
Customer Success Specialist
2 months ago
Vancouver, Canada Intellifi Full time**Customer Success Specialist**: **Vancouver, BC or Markham, ON** **Salary Range**: $52,000 - $70,000/yr Working directly with our Commercial Software team, we’re looking for an experienced Customer Success Analyst to handle customer inquiries and user issues. You are a proactive problem solver, who can juggle multiple clients and timelines...
-
Customer Success Specialist
3 months ago
Vancouver, Canada Strutta Full timePosition Overview Strutta is currently seeking a Customer Success team member for a one-year term (maternity). Strutta is a DIY Social Media Contests & Sweepstakes platform based in Vancouver that has served some of the largest consumer brands in the world over its 9-year existence. We are currently looking for a support delivery expert to cover...
-
Customer Success Specialist
2 months ago
Vancouver, Canada EventConnect Full timeABOUT EVENTCONNECT At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between. EventConnect's head office is located in...
-
Customer Success Specialist
3 months ago
Vancouver, Canada EventConnect Full timeSalary: ABOUT EVENTCONNECT At EventConnect, we've built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between. EventConnect's head office is...
-
Customer Success Manager
3 months ago
Vancouver, Canada Seequent Full time**The Company** Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all. We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need. Every day,...
-
Senior Customer Success Operations Specialist
5 hours ago
Vancouver, Canada T-Net British Columbia Full timeSenior Customer Success Operations SpecialistWe are currently seeking a Senior Customer Success Operations Specialist to join our Revenue Operations Team. This role is available to candidates in Vancouver, Calgary or Toronto.What your team does:Revenue Operations has one job - to drive growth by accelerating our revenue-generating and revenue-retaining...
-
Senior Customer Success Operations Specialist
16 hours ago
Vancouver, Canada T-Net British Columbia Full timeSenior Customer Success Operations SpecialistWe are currently seeking a Senior Customer Success Operations Specialist to join our Revenue Operations Team. This role is available to candidates in Vancouver, Calgary or Toronto.What your team does:Revenue Operations has one job - to drive growth by accelerating our revenue-generating and revenue-retaining...
-
Customer Success Specialist
2 months ago
Vancouver, Canada Pacific West Mechanical Full time**Customer Success Specialist** **Who Are We?** Pacific West Mechanical is a well established and growing full service mechanical contractor. Our expertise is in service, preventative maintenance, and troubleshooting of managed commercial and multi-family buildings in the Greater Vancouver Region. At Pacific West Mechanical we pride ourselves on our family...
-
Customer Success Manager
2 days ago
Vancouver, Canada Comm100 Network Corporation Full timePassionate about setting customers up for success? Join Comm100 as our Customer Success Manager! It's an exciting time at Comm100! Already experiencing rapid year-over-year growth, we're seeking a highly motivated, results-driven individual to be our Customer Success Manager. Who We Are Comm100 is an award-winning digital customer engagement platform,...
-
Customer Success Manager
2 days ago
Vancouver, Canada Comm100 Network Corporation Full timePassionate about setting customers up for success? Join Comm100 as our Customer Success Manager! It's an exciting time at Comm100! Already experiencing rapid year-over-year growth, we're seeking a highly motivated, results-driven individual to be our Customer Success Manager. Who We Are Comm100 is an award-winning digital customer engagement platform,...
-
Customer Success Content Specialist
2 months ago
Vancouver, Canada Juniper Networks Full time**Customer Success Content Specialist** Location: Anywhere in Canada At Juniper Networks, we dramatically simplify network operations, driving superior experiences for network teams and those they serve. We believe that powering connections will bring us closer together while empowering us to solve the world’s greatest challenges. Our Customer Marketing...
-
Customer Support Specialist
3 months ago
Vancouver, Canada Grid Full time**The role** We are looking for a highly motivated Customer Support Specialist to join our team during an exciting period of growth. In this role, you will be responsible for ensuring our customers are happy, operationalizing new features and products, and surfacing insights about our customers. If you're ambitious and enthusiastic about scaling an...
-
Customer Support Specialist
3 months ago
Vancouver, Canada Pixieset Full time**Opportunity Snapshot** At Pixieset, customer happiness and success are deeply ingrained in our culture. As our customer base grows, so does our passionate Customer Support team. Join us as a Customer Support Specialist and take on a pivotal role in supporting and delighting our customers through various channels, excluding phone support. Through...
-
Customer Support Specialist
3 months ago
Vancouver, Canada Push Operations Full time**The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion. Our customer base includes some of the biggest brands, such...
-
Customer Support Specialist
3 weeks ago
Vancouver, Canada Grid Full timeThe roleWe are looking for a highly motivated Customer Support Specialist to join our team during an exciting period of growth. In this role, you will be responsible for ensuring our customers are happy, operationalizing new features and products, and surfacing insights about our customers. If you're ambitious and enthusiastic about scaling an early-stage...
-
Customer Support Specialist
2 months ago
Vancouver, Canada Grid Full timeThe roleWe are looking for a highly motivated Customer Support Specialist to join our team during an exciting period of growth. In this role, you will be responsible for ensuring our customers are happy, operationalizing new features and products, and surfacing insights about our customers. If you're ambitious and enthusiastic about scaling an early-stage...
-
Customer Support Specialist
3 months ago
Vancouver, Canada Push Operations Full timeFind a job that you love. We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love. **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by...
![Acorn](https://media.trabajo.org/img/noimg.jpg)
Customer Success Support Specialist
2 months ago
We are seeking a dedicated Customer Success Specialist to join our team. This role will involve establishing and maintaining customer relationships, advocating for customer needs, and ensuring the successful implementation and support of our products and services. The specialist will manage customer service requests and support tickets via HubSpot, troubleshoot and resolve technical issues, and provide comprehensive information about our products and services. The position also includes integrating SSO (Oauth/Saml) between Acorn PLMS and 3rd party identity management systems, DNS configurations, and data transfer processes to SFTP and working with Acorns Rest API. If you are passionate about customer success and have the technical expertise to support our clients, we encourage you to apply for this exciting opportunity.
Skills & Experience
- Experience in customer success, technical support, or a related field.
- Strong technical skills, including knowledge of SSO, DNS, and data transfer processes
- Computer Information Technology or Computer Systems Technology Diploma or equivalent
- Excellent communication, collaboration, and problem-solving abilities
- Ability to manage multiple projects and priorities simultaneously
- Proven ability to build and maintain strong customer relationships
What You Will Be Doing
Customer Relationship Management:
- Establish and maintain strong relationships with clients
- Act as the main point of contact for technical inquiries and escalations
- Advocate for customers by aligning their needs with the broader business strategy
- Serve as the voice of the customer within the organization, advocating for
- enhancements, features, and improvements based on client feedback and experiences
- Foster a customer-centric team environment
Customer Onboarding and Training:
- Own the customer onboarding process, ensuring a smooth transition to our products and services
- Deliver product demonstrations, training sessions, workshops, and knowledge-sharing sessions
- Provide documentation and resources to empower clients to effectively use and maintain our products or services
Customer Support and Technical Issue Resolution:
- Manage customer service requests and support tickets via HubSpot, ensuring timely and satisfactory resolutions
- Troubleshoot and resolve customer issues using technical knowledge and problem- solving skills
- Provide customers with accurate and relevant information about our products and services
- Demonstrate product knowledge, proactive problem resolution, and collaboration/communication skills
Technical Solution Implementation:
- Understand clients' business needs, challenges, and goals to provide tailored technical solutions and support
- Coordinate the implementation of technical solutions, ensuring alignment with client requirements and timelines
- Manage project milestones, deliverables, and resources to ensure successful project completion
- Support internal product development by understanding client needs
Technical Requirements:
- Managing and maintaining IT user access and identity management. This involves managing aspects of IT user access and identity management. This includes configuring and deploying customer SAML SSO requirements in Acorn. Including IDP's such as Azure AD, Google and Okta
- Managing and maintaining IT DNS. This involves managing and maintaining DNS record configurations related to Acorn. Generating DNS records in relation to Acorn site configuration
- Managing and maintaining Data Transfer Processes. Configuring and maintaining SFTP file transfer processes. API integrations (Postman) Power Automate processes for data transfer
Location
We’re looking for someone to join our growing Canadian team, based in Vancouver. We have an in-office culture here at Acorn, and we love working around each other as the company grows. The role will also work closely with the Acorn team in Canberra, Australia.
If you’re interested, so are we Send your resume our way, and we’ll contact you for a phone interview.
Be the first to be notified about new Customer Success Support Specialist jobs in Vancouver, British Columbia
I agree to receive jobs matching this search by email and I agree to the Terms. I can cancel alerts at any time.
By entering my email, I agree to receive jobs matching this search and I agree to EightSix's Terms . I can unsubscribe at any time.
Applying to Customer Success Support Specialist @ AcornWhat email should the Hiring Manager contact you at? #J-18808-Ljbffr