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Customer Success Content Specialist
3 months ago
**Customer Success Content Specialist**
Location: Anywhere in Canada
At Juniper Networks, we dramatically simplify network operations, driving superior experiences for network teams and those they serve. We believe that powering connections will bring us closer together while empowering us to solve the world’s greatest challenges.
Our Customer Marketing team is transforming how we engage customers across their journey with Juniper. We are seeking a **Customer Success Content Specialist **with excellent writing skills and a strong track record in leading impactful marketing programs that engage and enable customers to realize value with Juniper.
**Responsibilities**
- Craft targeted messaging by key personas and audiences based on customer insights and analytics aligned to program strategy goals.
- Build integrated and ongoing communications campaigns to accelerate value for customers across their lifecycle, including onboarding, adoption, renewal, and upsell.
- Draft related community posts.
- Innovate and optimize digital and/or in-person touchpoints that enable customers to self-serve for customer success tools, including the Juniper website, community, and user events.
- Report on results to understand reach, engagement and customer and business impact.
- Ensure brand and messaging consistency for all customer touchpoints.
**Who You Are**
- 2+ years’ experience in similar roles (customer marketing, services portfolio, digital marketing) for a B2B software technology company
- Innovative, success-oriented marketer and doer, overcoming obstacles through creative problem solving.
- Data-driven, making decisions based on insights and setting clear measurement goals.
- Stellar cross-functional partner, who contributes positively to our culture and the growth of our team.
- Excellent communicator with top-notch writing skills and attention to detail.
- Comfortable collaborator, yet also self-motivated and directed.
- Demonstrated experience with CSM systems, including Totango or Gainsight.
- Organized planner balanced with adaptability and ability to pivot plans based on stakeholder input. BS/BA degree in a relevant field, such as business, communications, marketing, or technology.
**Nice to Have**
- Experience with AI, networking, and security technology.
