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Student Services Officer

2 months ago

Calgary, Canada Bayswater Education Full time

Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educating and inspiring people through a life-changing educational experience.We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.


Role and Responsibilities:

The Student Services Officer will require good communication and inter-personal skills; projecting a courteous and professional manner at all times when representing the college. The ideal candidate will be a creative and outgoing ‘people-person’ who enjoys being around our wonderful international students.


Knowledge, qualifications and experience

  • Welcome and provide information to school guests, partner agents, walk-ins and trial students.
  • Process new local bookings following Bayswater`s admission procedure. Assist with pre-arrival/post-arrival bookings.
  • Support with first day arrivals, document collection, graduation ceremony, and other school events
  • Handle direct and local inquiries as requested.
  • Provide high-quality reception services and client support.
  • Ensure and maintain student satisfaction
  • Provide close monitoring to students including minors and immediately report to Student Services Manager if any issues occur.
  • Process and assist with post-arrival booking amendments
  • Provide reception and front desk coverage support
  • Plan and create diverse activities program that is engaging and interesting to international students. Guided Activities take place in the afternoon, 3 days a week, Monday to Friday, and include occasional evening/weekend activities.
  • Take photos and videos of activities, school events and other special occasions
  • Maintain receipts and accurate budget accounting for activity expenses in coordination with the Student Services Department.
  • Support remote sales team with inquiries.
  • Support the school with social media and other marketing duties as required.
  • Special projects/duties as assigned by line manager and/or Centre Director

Skills and Attributes

  • Bachelor's degree in hospitality management, business administration, or a related field preferred.
  • Excellent organizational and time-management skills.
  • Training in the CLASS system is an asset.
  • Proficiency in Spanish or Portuguese is an asset.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Detail-oriented and able to maintain accurate records.
  • Proficiency in Microsoft Office and experience with database management systems.
  • Ability to work flexible hours, including evenings and weekends as needed.

What we offer:

  • Competitive remuneration package based on qualifications & experience.
  • Private Medical Plan
  • Training & development programs.
  • Opportunities for career growth within a global organization.
  • Access to our wide portfolio of courses offered for free or on discounted rates.
  • People centric, inclusive culture with regular wellbeing and social activities.
  • Extra days off based on the length of service.
  • “Doing good” day. (1 paid day off per year for volunteering activities)
  • Regular online networking and cross-departmental meetings with the Bayswater team globally.

Bayswater Education provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Bayswater Education Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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