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Agent AR Adjustment

3 months ago

Mississauga, Canada Purolator Full time
Agent AR Adjustment

Date: 16 Aug 2024

Location: Mississauga, ON, CA, L5N 0E1

Posting Date:
Posting Number: 65222

Work Location Type:
Job Code: 1295
Location: Corporate Office
Reports to: Manager Adjustments and Payment Processing

It’s not a package. It’s a promise.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description
  • Handle all incoming emails for credit requests from internal and external customers.
  • Assist customers with invoice queries and resolve issues.
  • Enter credits/dispute cases in S4 Hana.
  • Liaise between Customer, Sales, and Accounts Receivable.
  • Customer calls where required.
  • Update S4 Hana system with pertinent information.
  • Periodic customer visits to establish customer relations.
  • Coordinating with Sales to provide the best possible customer service experience.
  • Other duties as assigned.
Responsibilities
  • Minimum 3 years Customer Service experience or related experience in a computerized Accounts Receivable and/or Collection system.
  • Knowledge of SAP (S4 Hana).
  • Keen problem-solving skills.
  • Good understanding of Excel spreadsheets and formulas.
  • Excellent interpersonal skills, ability to work in a team environment.
  • Above-average communication skills, written and oral.
  • Proven attention to detail.
  • Ability to perform root cause analysis.
  • Ability to work well under pressure and with minimal supervision.
  • Knowledge of billing, contracts, claims, debit/credits, and all related areas an asset.
  • Excellent telephone skills.
  • Strong organizational skills.

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment

Posting Number: 65222

Reports to: Manager Adjustments and Payment Processing

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