Account Receivable Adjustment Agent

5 months ago


Mississauga, Canada Purolator Full time

**Posting Date**:
**Posting Number: 63891**

**Work Location Type: Hybrid**
**Job Code**: 295
**Location**: Mississauga
**Reports to**: Elaine Malcolm, Supervisor Adjustments

**It’s not a package. It’s a promise®.**:
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? **The journey starts with you**. The places we go, the elements we brave, the promises we deliver - **it’s all possible because of our people.** So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, **we go there** for you.
- Adjustment agent will provide feedback on how to minimize deduction errors to the client and our internal sales staff to ensure timely invoice payments prior to due date
- The Adjustments Agent must be able to exhaust all efforts to ensure recommendations to minimize the number of requests that come into our Ontario AR inbox for credits.
- Responsible to research, resolve & respond to Customer inquiries, and Billing discrepancies. Also
- Increase collaborating with other departments (Sales, Operations, Collections, Contracts and Payment Processing) alongside external customers, their representatives, and third parties to promote faster problem resolution.
- Complete all Refund Requests and Processes (Refund credits or duplicate payments)
- Issue credits to customers as required. Also responsible to investigate credit issues and perform root cause analysis to alleviate future issues
- Other duties as assigned

**Qualifications**
- Minimum 3 years Adjustment experience
- Good communication, organizational and problem-solving skills.
- Ability to listen effectively and communicate under difficult circumstances
- Great Analytical, investigative skills in finding root causes and offering resolutions.
- Good understanding of Excel spreadsheets, v-look up, pivot table etc.
- Excellent interpersonal skills, ability to work virtual in a team environment
- Strong networking and communication skills to present issues and or share knowledge with internal and external customers virtually or office environment.
- Proven attention to detail
- Ability to work well under pressure and with reduce Supervision.
- Logistic experience in Accounts Receivables is an asset.
- Knowledge of billing, contracts, claims, debit/credits, and all related areas an asset.

**POSTING DETAILS**
**Location**: 530 - Corporate
**Working Conditions**: Office Environment

Posting Number: 63891

**Reports to**: Elaine Malcolm, Supervisor Adjustments- Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous _status,_ or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs._

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.


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