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Bilingual Member Services Administrator

2 months ago


Winnipeg, Canada Ellement Consulting Full time
Job Description:

Bilingual Member Services Administrator at Ellement Consulting in Winnipeg, MB, Canada. This position requires candidates to have a Bachelor's Degree.

Job Responsibility:

ABOUT ELLEMENT

Ellement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments in Canada since 1996.

We currently have a great opportunity for a Bilingual Member Services Administrator to join our team in our Winnipeg office.

POSITION SUMMARY

As a Bilingual Member Services Administrator, you will be part of an administration team that provides high-quality services to multiple clients and demonstrates outstanding customer service. You will handle highly confidential information and must be professional, organized, and possess excellent communication skills.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

  • Answer incoming telephone calls from members and other contacts about Pension and Benefits in a professional manner.
  • Deliver accurate and comprehensive information efficiently and document the contact per department procedures.
  • Respond to voicemails and emails within client service standards, investigating details and requesting assistance when necessary.
  • Provide knowledgeable responses to pension-related inquiries from clients and external professionals in a timely manner.
  • Maintain, record, and follow up on Pension Recipient Status Confirmations for relevant Plans.
  • Make adjusting entries to the pension eligibility database as necessary.
  • Adjudicate health and dental claims fully, verifying claim information for accuracy and eligibility.
  • Review and follow up on claims on hold daily.
  • Contact health care providers or claimants to verify claims-related information.
  • Review and correct daily quality assurance follow-up items.
  • Collect information requested by members and health service providers, and coordinate mail-out.
  • Provide general administrative support as required.
  • Provide reception coverage, as needed.
  • Complete other administrative tasks or projects as assigned.
  • Perform any other duties necessary to help drive our Vision, fulfill our Mission, and abide by our Organization's Values.

Requirements

  • Bilingualism (English and French) required.
  • Ability to maintain professionalism and tact in a dynamic team environment.
  • Experience with pension plans or health benefit plans is an asset.
  • Attention to detail and commitment to accuracy.
  • Excellent customer service and communication skills.
  • Good organizational skills and ability to prioritize tasks.
  • Well-developed analytical, decision-making, and problem-solving skills.
  • Flexible and adaptable.
  • Excellent written and interpersonal communication skills.
  • Ability to perform multiple tasks simultaneously.
  • Successful completion of a background check is required.

Benefits

At Ellement, we invest in our business and our employees. We offer a challenging, team-oriented work environment, competitive compensation, and benefits package, along with ongoing support for your professional and personal growth.

We thank all candidates who apply; however, only those selected for a personal interview will be contacted.

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