Member Services Administrator Pension

5 days ago

Winnipeg, Canada Ellement Consulting Group Full time

Member Services Administrator Pension - Wpg
ABOUT ELLEMENT
Ellement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs based in Canada since 1996. Our mission is to design, implement, and manage employee benefit programs for individuals and institutions to provide economic security at a reasonable and affordable cost.
We currently have opportunities for several Member Services Administrators to join our team in Winnipeg Office.

As a Member Services Administrator, you will be part of an administration team that provides high-quality administration, demonstrating outstanding and timely customer service services to multiple clients and their members. As a Member Services Administrator, you must be professional and highly organized, have excellent communication skills, with a strong work ethic, and the ability to work autonomously.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES
- Professionally respond to incoming telephone calls and walk-in inquiries from members and other points of contact regarding Pension and Benefits (Health & Welfare).
- Providing accurate and comprehensive information in an efficient manner and documenting the contact per department procedures.
- Process pension cases for events such as retirement, termination of employment, death, relationship breakdown, etc.
- Accurately maintain and update client databases on a regular basis.
- Quality control of year-end data input and verification of program output, including Benefit Statements.
- Calculate pension adjustments (PA), pension adjustment reversals (PAR), and past service pension adjustments (PSPA)
- File the Annual Information Return (AIR) and other regulatory forms with the applicable legislating body.
- Respond to inquiries from clients and plan members regarding data, administration, and interpretation of the pension plan text or plan policies/contracts in a professional and timely manner.
- Provide general administrative support such as typing, data entry, photocopying, filing, scanning, etc., as needed.
- Provide reception coverage, as required.
- Contribute to the team effort by completing other administrative tasks or projects as assigned.
- Any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values.

REQUIRED SKILLS & EXPERIENCE
- Ability to maintain professionalism and tact while working in a dynamic team environment.
- Experience with pension plans, health benefit plans, or in the life insurance or financial services industry would be an asset.
- Attention to detail and commitment to accuracy of work.
- Excellent customer service skills, including an initiative to provide comprehensive service and information in response to inquiries.
- Good organizational skills and ability to prioritize tasks, including the ability to meet company service standard of one business day to respond to unusual inquiries or resolve problems.
- Well-developed analytical, decision-making, and problem-solving skills
- Flexible and adaptable
- Excellent written and interpersonal communication skills and ability to work independently as well as part of a team.
- Ability to perform multiple tasks simultaneously (i.e., communicating with callers while retrieving information from systems and summarizing inquiries for call log).
- Bilingual (English and French) is a benefit but not a requirement.
- Successful completion of a background check is required.

At Ellement, we believe in investing in our business and operating it as effectively as we can. One of the best ways we know is by hiring great people. We also know that by investing in our employees and encouraging ongoing education, upgrading, and training, we’re building an environment where staff feel supported, involved, and engaged. We offer a challenging, team-oriented work environment, competitive compensation, and benefits package, and ongoing support for your professional and personal growth.

  • Member Services Administrator Pension

    2 weeks ago

    Winnipeg, Manitoba, Canada Ellement Consulting Group Full time

    Member Services Administrator Pension - WpgABOUT ELLEMENTEllement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations,...

  • Pension Administrator

    1 week ago

    Winnipeg, Canada HEB Manitoba Full time

    **Help us serve 92,000 of Manitoba’s healthcare professionals. We are HEB Manitoba, one of the largest pension and benefit plans in the province.** At HEB Manitoba, our Pension Administration department takes a supportive and proactive approach to providing industry-leading service to our members. Reporting to the Manager, Plan Administration, the...

  • Pension Administrator

    2 weeks ago

    Winnipeg, Manitoba, Canada People Corporation Full time

    We are seeking a Pension Administrator to join our Coughlin team in Winnipeg.The Pension Administrator provides administrative services to Pension Plans in such a way as to enable the smooth operation and administration of the plans. In addition, the Pension Administrator acts as a direct liaison with Trustees, employers, and members, and provides...

  • Pension Administrator

    2 months ago

    Winnipeg, Canada Coughlin & Associates Ltd Full time

    If you are a dedicated, innovative and adaptive individual with an educational background in a Pension Administration related field and have a desire to be a part of a team that strives to provide “Service Beyond Expectations” through the provision of personal, timely and accurate service then please consider joining our team. Job Summary We are...

  • Bilingual Member Services Administrator

    4 weeks ago

    Winnipeg, Canada Ellement Consulting Full time

    **Bilingual Member Services Administrator**: ABOUT ELLEMENT Ellement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions,...

  • Bilingual Member Services Administrator

    5 days ago

    Winnipeg, Canada Ellement Consulting Group Full time

    BILINGUAL MEMBER SERVICES ADMINISTRATOR - WINNIPEG ABOUT ELLEMENT Ellement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions,...

  • Bilingual Member Services Administrator

    3 weeks ago

    Winnipeg, Canada Ellement Consulting Group Full time

    **ABOUT ELLEMENT** Ellement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs based in...

  • Bilingual Member Services Administrator

    2 months ago

    Winnipeg, Canada Ellement Consulting Full time

    Bilingual Member Services AdministratorABOUT ELLEMENTEllement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and...

  • Bilingual Member Services Administrator

    2 months ago

    Winnipeg, Canada Ellement Consulting Group Full time

    Bilingual Member Services AdministratorABOUT ELLEMENTEllement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and...

  • Bilingual Member Services Administrator

    2 months ago

    Winnipeg, Canada Ellement Consulting Group Full time

    Bilingual Member Services AdministratorABOUT ELLEMENTEllement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and...

  • Bilingual Member Services Administrator

    4 weeks ago

    Winnipeg, Canada Ellement Consulting Full time

    Bilingual Member Services AdministratorABOUT ELLEMENTEllement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and...

  • Bilingual Member Services Administrator

    4 weeks ago

    Winnipeg, Canada Ellement Consulting Group Full time

    Bilingual Member Services AdministratorABOUT ELLEMENTEllement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and...

  • Bilingual Member Services Administrator

    4 weeks ago

    Winnipeg, Canada Ellement Consulting Full time

    Bilingual Member Services AdministratorABOUT ELLEMENTEllement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and...

  • Bilingual Member Services Administrator

    4 weeks ago

    Winnipeg, Canada Ellement Consulting Group Full time

    Bilingual Member Services AdministratorABOUT ELLEMENTEllement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and...

  • Junior Pension

    2 weeks ago

    Winnipeg, Manitoba, Canada City of Winnipeg Full time

    The Winnipeg Civic Employees' Benefits Program_ (_WCEBP_) is a dynamic and growing administrator of pension, long term disability, and life insurance benefits. Its Member Services unit is responsible for pension and benefit processing activities related to retirements, changes to employment status, relationship breakdowns, and deaths, in accordance with the...

  • Pension Specialist

    4 weeks ago

    Winnipeg, Canada HEB Manitoba Full time

    **Help us serve over 89,000 of Manitoba’s healthcare professionals.** **We are HEB Manitoba, one of the largest pension and benefit plans in the province.** **Pension Specialist** At HEB Manitoba, the goal of the Pension Department is to provide excellent service to all members, beneficiaries and stakeholders. We are looking for a highly motivated...

  • Pension Clerk

    1 week ago

    Winnipeg, Canada People Corporation Full time

    We are seeking a **Pension Clerk** to join our Coughlin team in Winnipeg. The Pension Clerk is responsible for supporting to the Pension Department in such areas as correspondence, calculations, electronic data and document management, projects, mail outs and other tasks as required. Additionally, the Pension Clerk learns basic pension terminology and...

  • Pension Analyst

    4 weeks ago

    Winnipeg, Canada Manitoba Government Full time

    **Pension Analyst**: PM2 Planning and Program Analyst 2 Regular/full-time Department of Finance Office of the Superintendent - Pension Commission, Fiscal Policy and Corporate Services Winnipeg MB Advertisement Number: 40333 Salary(s): PM2 $62,773.00 - $79,019.00 per year Closing Date: January 6, 2023 The Manitoba government recognizes the importance...

  • Pension Analyst

    2 weeks ago

    Winnipeg, Canada Ellement Consulting Full time

    **PENSION ANALYST**: ABOUT ELLEMENT Ellement Consulting Group (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs based in...

  • Member Records Administrator

    2 months ago

    Winnipeg, Canada HEB Manitoba Full time

    **Help us serve over 89,000 of Manitoba’s healthcare professionals.** **We are HEB Manitoba, one of the largest pension and benefit plans in the province.** **Member Records Administrator** Our Member Records department is looking for a talented individual who desires to make positive contributions as we continue to improve the service we provide to...