It Support Engineer

2 days ago

Calgary AB, Canada Neilson Financial Services Full time
Company Description
At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.
Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as Cover Direct and Seniors Choice.
We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia in addition to our UK operations based in Windsor, Ashford and Hull.
Job Description
As a Support Engineer, you will manage and maintain computer assets within the Neilson Group, overseeing asset deliveries, returns, and orders. You'll play a key role in the onboarding and offboarding processes, ensuring smooth transitions for users. As part of the support team, you’ll handle incoming queries and requests from end users and department leads, providing efficient and effective solutions. Additionally, you will proactively assist with various projects, security tasks, and application support tickets raised by Neilson employees.
Provide 1st and 2nd line technical support to users.
Prioritize, resolve, and manage support tickets while ensuring adherence to agreed SLAs.
Oversee user onboarding and offboarding processes.
Handle administrative tasks, including license and permission management, security protocols, and archiving.
Build and configure laptops and workstations, deploying necessary software as required.
Offer IT support to users with varying levels of technical knowledge and competence.
Deliver remote technical support to Neilson Group users.
Respond promptly to system and security alerts.
Manage asset lifecycle, including onboarding/offboarding, purchasing, and delivery of equipment.
Coordinate logistics for asset provisioning and retrieval, including shipping and managing asset deliveries and returns.
Research, manage, and process asset orders while maintaining relationships with suppliers.
Triage, take ownership of, and resolve support tickets, providing customer-focused feedback and clear progress updates.
Maintain and update knowledge base articles.
Show enthusiasm for learning and developing skills in T-SQL and database management.
Provide 1st line application support.
Proactively identify opportunities for automation and process improvements.
Qualifications
Experience in 1st and 2nd line Service Desk or IT Support environments.
Strong administrative skills with exceptional attention to detail.
Proven experience in asset management.
Proficiency with Office 365 cloud technologies, including SharePoint, Exchange, Intune, and Teams.
Advanced Windows desktop skills, particularly with Windows 11.
Solid understanding of software and hardware, with the ability to identify and resolve issues effectively.
Excellent troubleshooting, analytical, and problem-solving skills.
Ability to follow instructions and guidance to complete tasks accurately.
Outstanding communication skills, both written and verbal.
Strong ability to prioritize tasks and manage a high workload efficiently.
A customer-focused mindset with a commitment to delivering excellent service.
Personal accountability and a drive for continuous improvement.
Enthusiasm for innovation and staying ahead of technology trends.
Nice to Have:
Proficiency in any programming language.
Experience with Meraki networking equipment.
Familiarity with physical access control security systems.
Ability to write and understand SQL/MySQL queries.
Experience in providing application support using SQL databases.
Additional Information
If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you
Accessibility for Job Applicants:
We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our team will work with you to provide suitable accommodations to ensure your participation.
Equal Opportunity Employer:
Neilson Financial Services is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and abilities. Our commitment to diversity and inclusion is fundamental to our company culture.

  • It Support Engineer

    3 days ago

    Calgary, AB, Canada Neilson Financial Services Full time

    Company Description At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as Cover Direct and Seniors Choice. We have...

  • IT Technical Support Engineer

    1 day ago

    Calgary, AB, Canada Neilson Financial Services Full time

    At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as Cover Direct and Seniors Choice. We have evolved from our origins...

  • Internship - IT Support Engineer

    3 days ago

    Calgary, AB, Canada Neilson Financial Services Full time

    At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as Cover Direct and Seniors Choice. We have evolved from our origins...

  • Senior Engineering Operations Manager

    2 weeks ago

    Calgary, Alberta, Canada This is an IT support group Full time

    About the RoleWe are seeking a seasoned leader to oversee our Canadian Prairie region operations, driving business growth and optimizing operational efficiency. As Senior Engineering Operations Manager, you will be responsible for developing and executing regional strategies in line with our firm's goals.Key ResponsibilitiesBusiness Development: Lead...

  • Engineer, Asset Performance Engineering

    2 weeks ago

    Calgary, AB, Canada McDaniel Full time

    Our firm is an internationally recognized and established independent oil and gas consulting firm based in Calgary. Expertise and consulting services are provided in petroleum geology and reservoir engineering, reserves estimation, technical and resource studies, carbon capture and economic evaluations (including financial reporting, financing support,...

  • Level 2 Technical Support Engineer

    2 weeks ago

    Calgary, AB, Canada Pyramid Consulting, Inc Full time

    Immediate need for a talented Level 2 Deskside Support Engineer. This is a 12+months contract opportunity with long-term potential and is located in Calgary, AB (Hybrid). Please review the job description below and contact me ASAP if you are interested. CAD 45 - CAD 50/hour + Benefits. Provide comprehensive troubleshooting and technical support to...

  • Senior Technical Support Engineer, CAD

    2 weeks ago

    Calgary, AB, Canada Pyramid Consulting, Inc Full time

    Immediate need for a talented Level 2 Deskside Support Engineer. This is a 12+months contract opportunity with long-term potential and is located in Calgary, AB (Hybrid). Please review the job description below and contact me ASAP if you are interested. CAD 45 - CAD 50/hour + Benefits. Provide comprehensive troubleshooting and technical support to...

  • Aerospace Engineer

    2 weeks ago

    Calgary, AB, Canada The Mice Groups, Inc. Full time

    *Job Title: * Aerospace Engineer *Location: * Calgary, Canada (onsite)*Job Type: * Direct Hire *About the Job: * We're looking for an experienced Aerospace Engineer to join our clients team. As an Intermediate Aerospace Engineer, you'll play a crucial role in designing, integrating, and sustaining our core products and new developments. You'll work closely...

  • Aerospace Engineer

    2 weeks ago

    Calgary, AB, Canada The Mice Groups, Inc. Full time

    *Job Title: * Aerospace Engineer *Location: * Calgary, Canada (onsite)*Job Type: * Direct Hire *About the Job: * We're looking for an experienced Aerospace Engineer to join our clients team. As an Intermediate Aerospace Engineer, you'll play a crucial role in designing, integrating, and sustaining our core products and new developments. You'll...

  • Drilling Engineer

    2 weeks ago

    Calgary, AB, Canada Contemporary Career Consultants Full time

    Drilling Engineer We are currently recruiting for a Drilling Engineer, reporting to the Thermal Manager of Drilling and Completions. The selected candidate will be responsible for executing high quality planning, technical design, operating practices, budget and cost estimates. This position is based in Calgary with regular field visits required. ...

  • Project Engineer

    2 weeks ago

    Calgary, AB, Canada Thermon Full time

    Job Title: Project Engineer Location: Calgary, AB Reports to: Senior Manager, Engineering The Role Working with the Senior Manager, Engineering, this position is primarily responsible for reviewing and stamping Heat tracing deliverables and provide professional technical services, and support to Thermon customers. NOTE : This is a contract...

  • Pipeline Engineer in Training

    2 weeks ago

    Calgary, AB, Canada Airswift Full time

    Our client, a midstream company, is seeking a Pipeline Integrity Engineer to work a 12-month contract in Calgary, AB. An engineering degree (preferably Metallurgical, Chemical or Mechanical) Must have a Professional Engineering designation with APEGA A minimum of 5-8 years of related integrity management experience in the pipeline oil and gas...

  • Process/Project Engineering

    2 weeks ago

    Calgary, AB, Canada NES Fircroft Full time

    We are currently seeking a Process Project Engineer for a contract role based in Calgary, Alberta . The successful candidate will be responsible for overseeing a variety of engineering, procurement, and construction projects, ensuring that they are completed safely, efficiently, and within budgetary constraints. Project Coordination : Manage and...

  • Aerospace Engineer, Junior

    3 months ago

    Calgary, AB, Canada The Mice Groups, Inc. Full time

    *Job Title:* Aerospace Engineer *Location:* Calgary, Canada (onsite) *Job Type:* Direct Hire *About the Job:* We're looking for an experienced Aerospace Engineer to join our clients team. As an Intermediate Aerospace Engineer, you'll play a crucial role in designing, integrating, and sustaining our core products and new developments. You'll work...

  • Project Engineer

    2 weeks ago

    Calgary, AB, Canada Thermon Full time

    Job Title: Project Engineer Location: Calgary, AB Reports to: Senior Manager, Engineering The Role Working with the Senior Manager, Engineering, this position is primarily responsible for reviewing and stamping Heat tracing deliverables and provide professional technical services, and support to Thermon customers. NOTE : This is a...

  • Senior Drilling Engineer

    2 weeks ago

    Calgary, AB, Canada Contemporary Career Consultants Full time

    Drilling Engineer We are currently recruiting for a Drilling Engineer, reporting to the Thermal Manager of Drilling and Completions. The selected candidate will be responsible for executing high quality planning, technical design, operating practices, budget and cost estimates. This position is based in Calgary with regular field visits required. ...

  • Manufacturing Engineering Specialist: Assembly

    2 weeks ago

    Calgary, AB, Canada Morson Talent (Canada & USA) Full time

    Job Title: Methods Agent - Aerospace Location: Calgary, AB (Full-time, Onsite) Position Summary: The Methods Agent is a vital role focused on creating and improving manufacturing documentation to support efficient, high-quality aircraft production. You’ll work hands-on in a dynamic aerospace environment, streamlining processes and driving engineering...

  • Level 2 Deskside Support Engineer

    2 weeks ago

    Calgary, AB, Canada Pyramid Consulting, Inc Full time

    Immediate need for a talented Level 2 Deskside Support Engineer. This is a 12+months contract opportunity with long-term potential and is located in Calgary, AB (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID: 24-50648 Pay Range: CAD 45 - CAD 50/hour + Benefits. Key Responsibilities: Provide...

  • Level 2 Deskside Support Engineer

    2 weeks ago

    Calgary, AB, Canada Pyramid Consulting, Inc Full time

    Immediate need for a talented Level 2 Deskside Support Engineer. This is a 12+months contract opportunity with long-term potential and is located in Calgary, AB (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID: 24-50648 Pay Range: CAD 45 - CAD 50/hour + Benefits. Key Responsibilities: Provide...

  • Intermediate Mechanical Engineer

    2 weeks ago

    Calgary, AB, Canada Wood West & Associates Inc. Full time

    Key Responsibilities: Work as a design engineer on projects. Perform analysis to support the sizing of mechanical equipment/components to meet Client specifications. Review engineering documents and verify compliance of selected mechanical equipment to client specifications and industry standards and codes. Work with the mechanical design and...