Service Customer Care Representative Dilawri Group of Companies
2 weeks ago
WANT TO WORK for one of Canada’s Best Managed Companies?
CALLING EXPERIENCED AND ASPIRING SERVICE CUSTOMER CARE REPRESENTATIVES
Located at Dixie Road & Highway 401, our team assists customers in scheduling service appointments for their vehicles at any of our 23 Ontario dealerships. This is an inbound heavy contact centre where phone, email, & text inquiries are managed in a timely and professional manner. Some outbound activities are expected through email, text, & phone to maintain active customer relationships.
Responsibilities:
- Engage existing customers with the intent to promote maintenance services recommended by the manufacturer and, whenever possible, promote other applicable services.
- Manage inbound inquiries from, and outbound communications to, new and existing Service Department customers with the goal of scheduling service appointments.
- Adhere to departmental “scorecards” to ensure all Dilawri and OEM quality expectations are met.
- Ensure assigned desk space, along with common work areas are clean and tidy at all times.
- Maintain a professional appearance.
- Keep up-to-date on new products and services provided, their features and customer benefits, as well as all price changes.
- Strive for professional and positive relationships with every customer, both internal and external, along with company leadership and dealership staff.
- Perform other tasks, based on management requirements and instructions.
Qualifications:
- Two (2) years’ experience in the Customer Service field will be considered an asset.
- Automotive call-centre experience will be considered an asset.
- Automotive Appointment Coordinator, Service Advisor, or Parts Advisor experience will be considered an asset.
- Strong telephone skills.
- Must have a friendly and cooperative attitude.
- Ability to perform basic math.
- Able to cooperate with all staff members in all departments.
- Must have excellent attendance habits.
- Must be presentable with work attire.
- Ability to work in a team environment to achieve common goals.
- Effective written and oral communication skills.
- Ability to take ownership of problems with a positive attitude and bring them to completion.
- Ability to remain calm and focused under all circumstances to deliver exceptional service to customers.
- Organizational ability and attention to detail.
- Secondary School Diploma.
Alternating Shift Times:
- Two Weeks are Monday to Friday – 8:30am to 5:30pm (1-hour unpaid lunch).
- One Week with a Saturday shift – 7:30am to 4:30pm (a day off during the week will be provided when Saturday is scheduled).
Why work for the Dilawri Group of Companies Service BDC?
- We’re a great bunch of people looking for more great people
- This is a Full Time Position - 40 hours per week.
- Competitive pay with monthly uncapped bonus (and there is no way you cannot earn a bonus).
- Health, dental and extended health benefits available after 3 months of employment.
- Pension plan available after one year of employment.
- Skills training and career advancement opportunities (Career pathways to Service Advisor, Warranty Clerks, Parts Advisor, Etc.).
- Enjoy a performance-based bonus plan with no cap that rewards those who want to be successful. Great news is you will earn a bonus every month, but how much of a bonus is very much up to you. More information will be provided to those contacted for interviews.
- Interested candidates should submit their resumes via this advertisement.
ABOUT US
Dilawri Group of Companies represents 82 dealerships nationwide with 23 dealerships in Ontario We offer a performance-driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We offer a “promote from within culture”, a collaborative and inclusive work environment, that encourages creativity and professional growth.
Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.
Dilawri Group of Companies - Ontario Region
#J-18808-Ljbffr-
IT Field Technician Dilawri Group of Companies
2 months ago
Mississauga, Canada Dilawri Group of Companies Full timeWANT TO WORK for one of Canada’s Best Managed Companies?The Dilawri Group is now actively searching for an IT Field Technician to join the team!Apply to this position if you:Thrive in a dynamic and disruptive market.Embrace change and seek growth through challenges.Are eager to be part of a new era in analytical leadership and empowerment.Possess an open...
-
IT Field Technician Dilawri Group of Companies
2 months ago
Mississauga, Canada Dilawri Group of Companies Full timeWANT TO WORK for one of Canada’s Best Managed Companies?The Dilawri Group is now actively searching for an IT Field Technician to join the team!Apply to this position if you:Thrive in a dynamic and disruptive market.Embrace change and seek growth through challenges.Are eager to be part of a new era in analytical leadership and empowerment.Possess an open...
-
IT Field Technician Dilawri Group of Companies
1 month ago
Mississauga, Ontario, C4W, Peel region, Canada Dilawri Group of Companies Full timeWANT TO WORK for one of Canada’s Best Managed Companies?The Dilawri Group is now actively searching for an IT Field Technician to join the team!Apply to this position if you:Thrive in a dynamic and disruptive market.Embrace change and seek growth through challenges.Are eager to be part of a new era in analytical leadership and empowerment.Possess an open...
-
Customer Service Representative
1 week ago
Mississauga, Ontario, Canada Dilawri Group of Companies Full timeJoin Our Team as a Service RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused Service Representative to join our team at Dilawri Group of Companies. As a Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key...
-
Customer Service Representative
1 week ago
Mississauga, Ontario, Canada Dilawri Group of Companies Full timeJoin Our Team as a Service RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused Service Representative to join our team at Dilawri Group of Companies. As a Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key...
-
Used Car Sales Manager
3 weeks ago
Mississauga, Canada Dilawri Group of Companies Full timeWANT TO WORK for one of Canada’s Best Managed Companies?Dilawri Group is now actively searching for a Used Car Sales Manager to join the team for the Eastern GTA Region.Apply to this position if you:Want to work in an ever-changing marketEnjoy working in a fast-paced environment where adaptive skills lead to successWant to be part of an organization...
-
Used Car Sales Manager
4 weeks ago
Mississauga, Canada Dilawri Group of Companies Full timeWANT TO WORK for one of Canada’s Best Managed Companies?Dilawri Group is now actively searching for a Used Car Sales Manager to join the team for the Eastern GTA Region.Apply to this position if you:Want to work in an ever-changing marketEnjoy working in a fast-paced environment where adaptive skills lead to successWant to be part of an organization...
-
Used Car Sales Manager
4 weeks ago
Mississauga, Canada Dilawri Group of Companies Full timeWANT TO WORK for one of Canada’s Best Managed Companies?Dilawri Group is now actively searching for a Used Car Sales Manager to join the team for the Eastern GTA Region.Apply to this position if you:Want to work in an ever-changing marketEnjoy working in a fast-paced environment where adaptive skills lead to successWant to be part of an organization...
-
Service Customer Care Representative
3 weeks ago
Mississauga, Canada Dilawri Group of Companies Full timeWANT TO WORK for one of Canada’s Best Managed Companies? CALLING EXPERIENCED AND ASPIRING SERVICE CUSTOMER CARE REPRESENTATIVES! Located at Dixie Road & Highway 401 , our team assists customers in scheduling service appointments for their vehicles at any of our 23 Ontario dealerships. This is an inbound heavy contact centre where phone,...
-
Used Car Sales Manager
4 weeks ago
Mississauga, Ontario, C4W, Peel region, Canada Dilawri Group of Companies Full timeWANT TO WORK for one of Canada’s Best Managed Companies?Dilawri Group is now actively searching for a Used Car Sales Manager to join the team for the Eastern GTA Region.Apply to this position if you:Want to work in an ever-changing marketEnjoy working in a fast-paced environment where adaptive skills lead to successWant to be part of an organization...
-
Customer Service Representative
1 week ago
Mississauga, Ontario, Canada Dilawri Group of Companies Full timeJob Summary:We are seeking a highly skilled and customer-focused Service Customer Care Representative to join our team at the Dilawri Group of Companies. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Engage with existing...
-
Customer Service Representative
2 weeks ago
Mississauga, Ontario, Canada Dilawri Group of Companies Full timeJob Summary:We are seeking a highly skilled and customer-focused Service Customer Care Representative to join our team at the Dilawri Group of Companies. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Engage with existing...
-
Customer Service Representative
2 weeks ago
Mississauga, Ontario, Canada Dilawri Group of Companies Full timeJoin Dilawri Group of Companies as a Service AdvisorAbout the Role:We are seeking a highly motivated and customer-focused Service Advisor to join our team at one of our locations in the Barrie Area. As a Service Advisor, you will be responsible for providing exceptional customer service and sales support to our clients.Key Responsibilities:Provide front-line...
-
Customer Service Representative
3 days ago
Mississauga, Ontario, Canada Dilawri Group of Companies Full timeUnlock Your Potential in a Dynamic Service RoleAt the Dilawri Group of Companies, we're seeking a highly skilled and motivated Service Customer Care Representative to join our team. As a key member of our service department, you'll play a vital role in delivering exceptional customer experiences and promoting our services to existing and new...
-
Customer Service Representative
3 days ago
Mississauga, Ontario, Canada Dilawri Group of Companies Full timeUnlock Your Potential in a Dynamic Service RoleAt the Dilawri Group of Companies, we're seeking a highly skilled and motivated Service Customer Care Representative to join our team. As a key member of our service department, you'll play a vital role in delivering exceptional customer experiences and promoting our services to existing and new...
-
Mississauga, Canada Dilawri Group of Companies Full timeWANT TO WORK for one of Canada’s Best Managed Companies?Dilawri Group in Ontario is now actively searching for a Sales Consultant to join the team at INEOS.Apply to this position if you:Want to work in an ever-changing market.Enjoy working in a fast-paced environment where adaptive skills lead to success.Want to be part of an organization leading the way...
-
Customer Service Representative
6 days ago
Mississauga, Ontario, Canada Dilawri Group of Companies Full timeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Dilawri Group of Companies. As a key member of our Service BDC team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Engage with customers to...
-
Customer Service Representative
6 days ago
Mississauga, Ontario, Canada Dilawri Group of Companies Full timeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Dilawri Group of Companies. As a key member of our Service BDC team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Engage with customers to...
-
Customer Service Representative
4 weeks ago
Mississauga, Ontario, Canada Dilawri Group of Companies Full timeJoin one of Canada's Best Managed Companies! Dilawri Group of Companies is actively seeking a Customer Service Representative to enhance our team. Ideal candidates will: Thrive in a dynamic market environment Excel in a fast-paced setting where adaptability is key Contribute to an organization that values analytical leadership and employee...
-
Customer Service Representative
2 weeks ago
Mississauga, Ontario, Canada Dilawri Group of Companies Full timeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at the Dilawri Group of Companies. As a key member of our Service BDC team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Engage with customers to...