Customer Service Representative

3 days ago

Mississauga, Ontario, Canada Dilawri Group of Companies Full time

Unlock Your Potential in a Dynamic Service Role

At the Dilawri Group of Companies, we're seeking a highly skilled and motivated Service Customer Care Representative to join our team. As a key member of our service department, you'll play a vital role in delivering exceptional customer experiences and promoting our services to existing and new customers.

Responsibilities:

  • Engage with customers to promote maintenance services and other applicable services.
  • Manage inbound and outbound communications to schedule service appointments and maintain customer relationships.
  • Meet departmental scorecards to ensure quality expectations are met.
  • Ensure a clean and organized workspace.
  • Maintain a professional appearance and demeanor.
  • Stay up-to-date on new products, services, and features.
  • Develop positive relationships with customers, colleagues, and company leadership.
  • Perform other tasks as required.

Qualifications:

  • Two years' experience in customer service or a related field.
  • Automotive call-centre experience or a related background.
  • Strong telephone skills and a friendly attitude.
  • Ability to perform basic math and work in a team environment.
  • Excellent attendance habits and a presentable appearance.
  • Effective written and oral communication skills.
  • Ability to take ownership of problems and remain calm under pressure.
  • Secondary School Diploma.

What We Offer:

  • A competitive salary with monthly uncapped bonus potential.
  • Health, dental, and extended health benefits after three months of employment.
  • Pension plan available after one year of employment.
  • Skills training and career advancement opportunities.
  • A performance-based bonus plan with no cap.

Why Join Our Team?

  • We're a dynamic and supportive team looking for like-minded individuals.
  • This is a full-time position with 40 hours per week.
  • Opportunities for growth and development within the company.

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