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Customer Service Representative

2 months ago


Mississauga, Ontario, Canada Dilawri Group of Companies Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Dilawri Group of Companies. As a key member of our Service BDC team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Engage with customers to understand their needs and preferences, and provide personalized service to meet their expectations.
  • Manage customer inquiries and concerns in a timely and professional manner, ensuring a positive experience for all clients.
  • Collaborate with internal teams to resolve customer issues and provide solutions that meet their needs.
  • Stay up-to-date on new products and services, and communicate this information to customers in a clear and concise manner.
  • Develop and maintain strong relationships with customers, building trust and loyalty through exceptional service.
  • Perform other tasks as required to support the success of the Service BDC team.

Requirements:

  • Two years' experience in customer service or a related field.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and internal teams.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • High school diploma or equivalent required.
  • Ability to work in a team environment, with a focus on collaboration and mutual support.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • A comprehensive training program to ensure your success in the role.