Network Systems Analyst

4 weeks ago

Kamloops, Canada Interior Health Authority Full time

Interior Health is looking for a Network Systems Analyst to join the team on a full time permanent basis from our Kamloops location.

This position will be onsite at the Royal Inland Hospital.

What we offer:
  • Employee & Family Assistance Program
  • Employer paid training/education opportunities
  • Employer paid vacation
  • Medical Services Plan
  • Employer paid insurance premiums
  • Extended health & dental coverage
  • Potential Municipal Pension Plan
  • Work-life balance
About the position:

The Network Operations Center is the key conduit for all things connectivity in Interior Health and delivers responsive service to our Digital Health peers and partners.

Applicants interested in this position will benefit from having:

  • Exceptional skillsets in the areas of networking and digital health infrastructure
  • Excel working in a team environment, supporting others, sharing information, and focusing on our organization's goals
  • Keen attention to detail and accuracy in a fast-paced environment.
  • A customer service focus, ensuring you are providing accurate and reliable information in a timely manner.
  • Strong problem solving skills, using logic and your ongoing growth of knowledge to solve problems and find solutions.
  • A desire to learn new systems and technologies, being someone who asks “why” then digs in to research, test, and find answers.

Working as a key role in our Network Infrastructure connectivity focused service pillar, the Network Operations Center role provides the following services:

  • Network Monitoring, continuous monitoring for service outages, performance issues, and similar events
  • Incident Management, managing internally created incidents and triaging or resolving incidents
  • Service request fulfillment, supporting Digital Health and partners in provisioning network access for devices and systems
  • Performance management, analyzing network performance and providing recommendations or optimizations
  • Reporting, generating reports on network performance and health in support of network monitoring and performance management activities.
  • Software and hardware management of key systems
  • Engaging with vendors in support of data cabling and system support.

In accordance with established vision and values of the organization, the Network Systems Analyst performs a variety of duties to ensure the provision of effective implementation, maintenance and support of complex network systems consisting of local area, wide area, telephone, and telecommunications networks, and associated equipment such as routers, switches, hubs, and cabling throughout Interior Health.

Typical duties and responsibilities:
  • Designs local area, wide area, telephone, and telecommunications networks. Configures, installs and modifies network devices, cabling, and peripheral equipment.
  • Maintains network systems and software applications by analyzing and diagnosing network problems and implements solutions.
  • Implements and maintains network systems software by analyzing current programs and recommending program adjustments or changes. Develops instructional material for department staff regarding modifications or changes to network systems software.
  • Develops specifications for local area, wide area, telephone, and telecommunications network systems by gathering information from user departments and developing and documenting systems and procedures and preparing implementation plans.
  • Coordinates network projects as required; meets with managers to review current methodologies; identifies resource requirements; project milestones and deliverables; performs feasibility studies, cost/benefit analyses, project planning; maintains project documentation, evaluation criteria and authorizations.
  • Develops policies, procedures and documentation relating to the configuration, operating and maintenance of local area, wide area, telephone, and telecommunications networks.
  • Acts as the first line support person for problem calls as required; troubleshoots hardware and software problems; refers problems to other IT staff or vendors as appropriate.
  • Maintains a database of networks, network equipment and related equipment for Interior Health.
  • Prepares work plans for implementation of hardware and software, and provides training or orientation to department staff and users.
  • Liaises with vendors to ensure that cabling and local area, wide area, telephone, and telecommunications network issues are resolved in a timely and cost-effective manner.
  • Performs other related duties as assigned.
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