User Support Technician

6 months ago


Kamloops, Canada Wikads Inc. Full time

Education: College/CEGEP
- Experience: 3 years to less than 5 years
- or equivalent experience
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
**Supervision**:

- No supervision responsibility
**Work conditions and physical capabilities**:

- Work under pressure
- Attention to detail
**Own tools/equipment**:

- Computer
- Printer
- Internet access
**Personal suitability**:

- Accurate
- Team player
- Time management
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week


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