Bilingual Credit Supervisor

2 months ago


Old Toronto, Canada Lactalis Canada Inc. Full time

Job Title: Bilingual Credit Supervisor

Location: Toronto, ON

About Us:

Welcome to Lactalis Canada – where we take pride in being recognized as one of Forbes' 2022 top employers Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including some of Canada’s favourite dairy brands such as Black Diamond Cheese, Lactantia Milk, Astro Yogourt, Balderson Cheese, and Cheestrings.

With a 140-year legacy driven by innovation and unwavering quality, we’re seeking like-minded individuals to join us in shaping our next chapter. Our flexible hybrid work model accommodates 40% remote work, adapting to the evolving needs of our workforce.

About the opportunity:

The Bilingual Credit Supervisor is responsible for managing the day-to-day activities of the assigned Accounts Receivable team to maintain the integrity of the DSO and departmental objectives, and to maintain controls as it relates to Credit approvals, customer reviews and innovation.

The attributes we are looking for:

  • Verify and approve credit application recommendations for new customers and monitor credit worthiness of existing accounts through the analysis of financial records and statements.
  • Conduct bi-weekly regular reviews of the Accounts Receivable Aging and escalate as appropriate.
  • Establish and maintain an active relationship with both internal and external customers to improve performance and continuously look for opportunities to improve customer service levels.
  • Provide daily guidance, support and resources for the designated team to be successful.
  • Ensure Credit staff are trained on all policies, procedures, and internal controls for the department as well as relevant laws and regulations.
  • Monitor sales orders for credit worthiness on a timely basis.
  • Review, verify and approve recommendations provided for annual reviews of credit files.
  • Communicate with internal and external auditors on controls testing and respond to requests by organizing and delivering documentation required.
  • Provide external leadership with customers and competitors in developing external relations by attending credit meetings on a regular basis.
  • Maintain strict control & accountability of the staff’s targeted performance metrics.
  • Produce regular and ad-hoc financial reports to management relating to Accounts Receivable.
  • Ensure that customer issues concerning deductions and disputes are resolved by responding to escalated issues.
  • Prepare the weekly cash collections forecasts including prior week forecast variance.
  • Validate customer banking information and respond to update requests.
  • Participate in process improvement initiatives by providing recommendations/implementing approved changes.

What you will bring:

  • College diploma in Accounting/Finance is required.
  • Certified Credit Professional Designation or working towards obtaining the designation is an asset.
  • At least 5 years of credit and collections experience is required.
  • At least 1 year of supervisory experience in a similar environment is required.
  • Fluently bilingual in French and English.
  • Comprehensive Credit knowledge.
  • Strong and effective written and verbal communication skills.
  • Strong problem solving and prioritization skills.
  • Ability to manage relationships both internally and externally.
  • Proficient with standard office computer technology and SAP R3.
  • Ability to motivate, develop, challenge and inspire others.
  • Strong negotiating skills.

What Lactalis will offer:

  • A Competitive Base Salary
  • A Performance-Based Bonus System
  • 4 Weeks of Vacation
  • Benefits starting day 1
  • A Pension Program with an Employer Match at 100% of up to 6%
  • Tuition reimbursement plan of up to $3,000/year
  • A Volunteer Day to give back to your community
  • Learning and Development opportunities
  • A commitment to internal career advancement.

Our ESG commitment:

Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission.

Our commitment to DEI:

Fuel Our Culture with Your Uniqueness Lactalis thrives on the value each person brings.

Note: Lactalis Canada does not conduct credit or background checks through LinkedIn.

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