Regional Director, West Provinces

Posted Tuesday, June 18, 2024 at 4:00 AM

Regional Director, West Provinces

Terms: Full-time Permanent

Salary: Commensurate with experience

ABOUT THE ROLE:

The Regional Director, West Provinces is a member of HSO’s Client Service and Accreditation leadership team. The Director will lead and enable a team in the delivery of the British Columbia, Alberta, Manitoba, and Saskatchewan strategies and contribute to HSO’s mission. This involves finding new and innovative ways to create and deliver value to health care systems aligned with our mission: enabling and empowering people around the world to continuously improve quality of care.

As Regional Director, you will lead the strategy and design to drive a business plan focused on excellence in service delivery to foster client retention and market expansion. You are comfortable working in a matrix environment to adapt existing services to meet the needs of the healthcare landscapes in these provinces. Committed to our vision, you bring superior critical thinking skills, teamwork, and a drive for skill development. Your clinical expertise and understanding of how Health Authorities operate are valuable assets that inform your strategic approach. As Accreditation Canada's ambassador, you'll cultivate trust with executives, clinicians, and policymakers, demonstrating your dedication to excellence. By fostering strong stakeholder relationships, you'll elevate service delivery and nurture enduring partnerships in the broader healthcare landscape.

If you're right for this opportunity, you're a team player, business-oriented, organized, and an expert in mobilizing people. You have a winning attitude and growth mindset, and you love to lead, learn from, and collaborate with stakeholders. Passionate about improving quality of care in health systems, you take pride in facilitating, guiding, and leading teams while building relationships with government and policymakers. A full plate motivates you, and you thrive at balancing focus and agility in a dynamic environment, committed to our values of trust, inclusion, collaboration, innovation, and learning.

MAIN RESPONSIBILITIES

Strategic Planning and Execution: Drive the implementation of strategic initiatives, ensuring alignment with organizational priorities and timelines. Provide leadership and direction to the Client organizations & Reporting teams. Develop medium to long-range plans and strategies to secure, grow, and diversify relationships with existing customers. Build authentic and enduring relationships with staff, clients, partners, stakeholders, and operational committees; rallying them to contribute to our goals and success. In collaboration with senior leadership, develop and execute regional plans and growth strategies.

Landscape Knowledge: Ensure ongoing environmental scanning to understand emerging trends and issues linked to different jurisdictions and client contexts. Stay updated with industry regulations, standards, and best practices in the West provinces, ensuring quality and compliance. Proactively keep informed about new developments, build capacity, and create strategic plans within a specific sector of health services to stay ahead of the competition.

Operational Excellence: Play a pivotal role in ensuring the successful execution and delivery of programs and services. Overcome operational obstacles to ensure efficient program delivery and high client satisfaction. Monitor and achieve key performance indicators (KPIs) to track progress and identify areas for improvement. Coordinate resources and implement best practices to achieve established targets for client experience and retention. Collaborate with stakeholders, manage risks, and facilitate effective communication within different business units throughout the product lifecycle.

Collaboration and Partnerships: Partner with different stakeholders, including government and policymakers. Identify and assess clients' unique needs through an understanding of their performance indicators, culture, and organizational context. Contribute positively to the culture of our workplace by staying engaged in your work and energized by the difference you’re making.

Team Development: Foster a culture of continuous learning, innovation, and collaboration within the department. Address operational challenges to ensure programs are delivered efficiently. Act as CS&A liaison for enterprise-wide collaboration with other business units to achieve shared goals. Implement key business decisions and initiatives in collaboration with the leadership team.

MUST HAVE QUALIFICATIONS

• Master’s degree or PhD in a related field. An equivalent combination of work experience and education will be considered. Clinical background is considered an asset.
• 7+ years of progressive experience.
• Strong transformative leadership skills with a proven ability to manage and develop teams. Ability to mentor, teach, and train; simplify complex needs and issues.
• Strategic, innovative mindset and ability to champion the delivery of exceptional customer experiences in health systems, ensuring consistency in service quality.
• Action-oriented with problem-solving skills. Confident, resilient; outstanding interpersonal skills including energy and a positive attitude.
• Excellent project management skills with the ability to prioritize and meet deadlines.
• Ability to work effectively in a fast-paced, high-growth environment.
• Strong communication skills in facilitation, conflict resolution, consensus-building, and negotiation.
• Demonstrated knowledge of the West provinces landscape, business opportunities, and market trends.

DESIRED QUALIFICATIONS

• Extensive knowledge and understanding of the functionality of health authorities and community specialized organizations in British Columbia, Alberta, Manitoba, and Saskatchewan.

WHAT YOU CAN EXPECT:

In Your First 30-90 Days:

• Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation, and learning, and our mission of quality improvement in healthcare and social services.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
• Contribute to monthly leadership group meetings that focus on planning and operational issues.
• Take on assigned initiatives or projects for your role.

What We Can Offer You:

• Competitive compensation and benefits, including a defined benefit pension plan.
• Time off programs, including office shutdown during the last week of December.
• A culture that measures and values psychological safety, inclusion, and engagement.

WHO WE ARE AND WHAT WE DO:

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”

HSO is committed to fostering a culture of inclusion, diversity, equity, and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities, and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022 and 2023.

We are an equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email HR at HumanResources@healthstandards.org. For any queries related to recruitment please email at recruitment@healthstandards.org.