AppOps, Senior Specialist

2 months ago

Old Toronto, Canada Interac Full time

AppOps, Senior Specialist (Release/Deployment)

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are shaping the future of the digital economy in Canada.

Reporting to the Leader, AppOps RTR, the AppOps Senior Specialist will be a hands-on application lead with advanced expertise in Site Reliability engineering and Enterprise Application Integration.

You will drive application and platform insights and work closely with technical teams to deliver and maintain cutting-edge payment solutions to our customers.

You will be responsible for developing, enhancing, tuning, and supporting Interac’s high-performance payment systems. You will proactively diagnose, resolve, and mitigate application problems and ensure optimal performance and availability of National payment systems.

You will lead, enhance, and implement robust and repeatable application deployments through all environments, implementing touchless automation and driving proactive observability, detection, and self-healing capabilities.

You'll be responsible for:

  • Leading, implementing, and automating application deployments end to end across all environments (UAT, Production, etc.).
  • Performing hands-on configuration and troubleshooting of components, ensuring high availability and stability of the service.
  • Developing detailed release/implementation and technical documentation and ensuring compliance with audit and security policies/controls.
  • Working closely with Product, Development, Testing, QA, and Operations teams to ensure final release/code version performance and stability prior to deployments.
  • Managing and mitigating risks and resolving issues that affect release scope, schedule, and quality, ensuring zero client and service impact for all releases and deployments.
  • Representing the release and deployment through TCAB, ExCAB, and leading post-implementation reviews with Agile squads.
  • Implementing release and deployment-related best practices and driving continuous improvements and efficiencies to the deployment pipelines.
  • Driving, implementing, and prioritizing application stability and service automation/optimization initiatives.
  • Optimizing application performance and leveraging performance data, monitoring/diagnostic tools to continuously drive service excellence.
  • Developing and implementing scalable solutions to reduce manual intervention and streamline the process for application deployments/validations.
  • Responding to and quickly resolving escalated issues, providing 24/7 rotating on-call production support.

You bring:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Expertise in using version control systems, such as Git.
  • Expertise with Red Hat Open Shift and PostgreSQL databases.
  • Expertise with CI/CD Automation and Kubernetes/containerization (e.g., Docker).
  • Expertise with scripting languages such as PowerShell, Python, and Ansible.
  • Experience with monitoring, logging, and tools such as Azure Monitor, Splunk, Dynatrace, etc.
  • A thorough understanding of Continuous Integration and Continuous Delivery pipelines.
  • Strong knowledge of Agile development and frameworks (e.g., JIRA, GitHub).
  • Strong background in build integration, testing, and automation strategies.
  • Strong understanding of SDLC including release planning, release processes, software testing, and deployment implementation.
  • A good understanding of open-source packages, preferably Spring, Apache, and data transformation (JSON, XML).
  • Well-versed in analyzing data and proactively mitigating risk to production systems.
  • Strong written and verbal communication skills.
  • Must be eligible to work for Interac Corp. in Canada in a full-time capacity.

Nice to have:

  • Site Reliability Engineering (SRE) Certification.
  • Microsoft Certified: Azure Administrator Associate (or similar).
  • Experience with supporting/maintaining and migrating to AWS services.
  • Experience working in Agile squads.
  • Experience with OpenShift.
  • Experience in the Financial and Payments services.
  • ITIL Certification.

Interac requires employees to complete a background check that includes employment verification, criminal record check, education verification, ID cross-check, public safety verification, and credit inquiry.

How we work:
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:
Connection: You’re surrounded by talented people every day who are driven by a common goal.
Core Values: They define us. Living them helps us be the best at what we do.
Compensation & Benefits: Pay is driven by individual and corporate performance, and we provide a multitude of benefits and perks.
Education: We invest in you to ensure you are the best at what you do.

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