AppOps Specialist

3 weeks ago

Toronto, Ontario, Canada Interac Corp. Full time

AppOps Specialist - Senior Role

At Interac Corp., we strive to deliver innovative solutions that empower Canadians. As an AppOps Specialist - Senior Role, you will contribute to shaping the future of digital payments in Canada. Reporting to the Leader, AppOps RTR & Overlays, you will lead advanced application subject matter expertise in Site Reliability engineering and Application Management.

You will drive cutting-edge payment solutions to our customers by working closely with technical teams. Key responsibilities include maintaining, enhancing, and supporting Interac's high-performance payment systems. Additionally, you will diagnose, resolve, and mitigate application problems, ensuring optimal performance and availability of national payment systems.

You will focus on building application automations through all environments, driving proactive observability, detection, and self-healing capabilities. Responding to and acting on escalated critical alerts, you will mitigate service and client impact. Moreover, you will maintain end-end Production stability and ensure adherence to Prominent Payment System (PPS) standards for Canadian payment systems.

This is a fast-paced technical role requiring strong application and systems insights, as well as experience managing critical workloads in cloud/hybrid/on-prem environments.

Key Responsibilities:

  • Driving, implementing, and prioritizing application stability and service automation/optimization initiatives, ensuring adherence to Service Level Agreements (SLAs).
  • Optimizing application performance and leveraging performance data, monitoring/diagnostic tools to continuously drive service excellence.
  • Analyzing application testing and production trends, proactively identifying and acting on emerging issues with Agile squads, driving detailed root cause analysis, and implementing/driving tuning and enhancements.
  • Developing and implementing scalable solutions to reduce manual intervention and streamline application deployments/validations and availability (self-healing, auto-scaling, etc.).
  • Optimizing the application build, development, and testing by integrating and streamlining all aspects of Application Operations.
  • Implementing application changes, configurations, and code promotions through all environments via automation, ensuring performance, reliability, and stability of our systems.
  • Designing and standardizing Enhanced Application insights, including observability and trending, with a focus on predictive analysis and proactive intervention.
  • Creating and maintaining detailed technical and support documentation for our applications and systems.
  • Consolidating and automating dashboards, events, and reports on Application performance metrics/KPIs.
  • Providing technical leadership, guidance, and maintaining application security, technology currency, and vulnerabilities remediation with a keen eye on continuous process improvement and service resiliency.
  • Responding to and quickly resolving escalated issues, 24/7 rotating on-call production support, and proactively mitigating risk and impact to production systems.

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