Implementation Consultant

2 weeks ago

Burnaby, Canada Inovatec Full time

**About Inovatec**:
Inovatec is an exciting growth company based in Vancouver, BC, established in 2006. We are North America's leading provider of cloud-based software solutions for the automotive, motorcycle, powersports, and equipment financing industries. Our solutions are used by some of the largest banks, credit unions, and finance companies in Canada and the U.S.

At Inovatec, we foster a diverse and inclusive environment that encourages collaboration where we grow together and win as a team. It's important that we live up to our four core values: make sound decisions, get better every day, find a way, and we before me. We thrive by challenging the status quo to push the industry forward, and we know when to have fun With team members across North America and Europe, we're committed to investing in the development of our team, no matter where they're located.

**Job Summary**

As an Implementation Consultant, you will review, analyze, and evaluate business systems and user needs. You are expected to document requirements, define scope and objectives, and formulate solutions for implementing Inovatec's products to meet clients' needs.

You will lead client discovery focusing on Inovatec's standard product set up and be accountable to cross link requirements, solutions and testing through a full traceability matrix.

**Responsibilities**
- Lead the discovery phase of projects to document clients' business requirements and project scope, using the Business Requirements Document (BRD). Responsible for obtaining client signoff on BRD.
- Document a set of conditions and outcomes that must be for project to be considered completed by preparing the Acceptance Criteria (AC). Responsible to obtain client signoff on AC.
- Lead internal and client resources to solution system implementations based on Inovatec's standard product set up.
- Define and document end-to-end user acceptance testing (UAT) strategy and ensure our deliverables successfully pass this testing prior to engaging clients is business UAT.
- Link the business requirements, system solution and end-to-end testing by using Inovatec's standard Traceability Matrix.
- Lead client onboarding by providing client training sessions, and facilitate business UAT by end users. Represent the first point of contact for addressing client questions and concerns during UAT and client onboarding phase of the project.
- Understand market gaps, focused but not limited to gaps between US and Canadian market, and design solutions for bridging those gaps, focusing on understanding of our clients' operations and how our systems can or should be used in those environments.
- Contribute to the expansion of Inovatec's business and revenue by sharing the learnings and insights with Leadership and proposing solutions that will contribute to business growth.
- Provide project managers with regular and timely updates on project progress, dependencies, and risks related to Implementation Consulting tasks.
- Participate in weekly L10 meetings and other internal activities as defined from time to time.

**Here's what you bring**
- 3+ years of SAAS implementation experience, preferably FinTech
- University diploma, certificate, degree or equivalent work experience
- Self-starter, achievement-oriented, motivated and proven problem solving
- Strong attention to detail with the ability to manage multiple tasks simultaneously
- Knowledge of the financial industry or accounting principles is considered an asset

**Our core values**:
**Make sound decisions**: We put ourselves in our customer's shoes, always ensuring we have the right facts and focus on solving the right problems.

**Find a way**: No matter the challenge, we overcome hurdles, seek out solutions, and follow through on commitments to consistently exceed expectations.

**We before me**: Our collaborative spirit pushes us to act without ego, to communicate openly and honestly, and to win as a team.

**What we offer**:

- Competitive salary and bonus structure
- Flexible work environment
- Career growth
- Monthly team events
- Industry-leading benefits plan

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