Bilingual (English & French speaking) Customer Care Representative

2 weeks ago


Montréal QC, Canada IFG - International Financial Group Full time

Candidate Requirements/Must Have Skills:
1) Bilingual – fully bilingual in French and English (read/write/speak in French/English)
2) 2-4 years of Customer Service-related experience, previous customer service experience in an information centre, retail environment, or service sector.
3) Tech Savvy - experience with Microsoft Suite (Teams, Outlook, etc.)

Nice-To-Have Skills:

1. Experience with SalesForce
2. Background in Group Benefits
3. Previous experience in a contact centre, insurance or group benefits

Soft Skills
- Problem solving skills
- You excel in a fast-paced and ever-changing environment, staying calm and professional.
- You enjoy continuous learning. You seek to discover new applications, products, or services and stay updated through support documents.
- You have technical abilities as well as exceptional research skills, and meticulousness is always your priority. You can learn and use various administrative systems simultaneously.

Education:

- High School Diploma
- No other schooling required, but University or College degree considered an asset



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