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Student, On-Site Support

2 months ago

Waterloo, Canada Sun Life Financial Full time
Student, On-Site Support (Winter 2025)

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Locations: Waterloo, Ontario

Time Type: Full time

Posted on: Posted Yesterday

Job Requisition ID: JR00101487

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

The On Site Support (OSS) team is responsible for overall End User Computing support encompassing desktop hardware, operating system, enterprise application software, peripherals, and mobile devices. This team primarily ensures successful delivery of End User Computing services to our client through measured service response and service restoration targets. In addition, the team fulfills client service requests, change orders, and hardware/operating system upgrades. Problem solving is a key component of the role; the incumbent must be able to identify and understand the problem then determine the best way to discover, implement, and test the solution to ensure complete and proper resolution.

Work Environment: This opportunity will be in-person working from our Sun Life Waterloo King Office at 227 King Street South, Waterloo, ON N2J 1R2.

Term Length: 4-months (January - April 2025)

What will you do?

  1. Deployment of Windows 10 laptops and desktops for end users; executing these upgrades in accordance with pre-determined timeline and processes.
  2. Troubleshoot and provide post upgrade support to clients, ensuring they are up and running quickly following their upgrades.
  3. Provide inventory control and lifecycle asset management for end user computing devices.
  4. The incumbent will be required to effectively manage the assets in our inventory control system.

What do you need to succeed?

  1. Currently enrolled in University degree/College diploma in computer sciences, information systems, or information technology.
  2. Reliability Clearance - This role requires 5 years of Canadian residency history due to the additional RCMP clearance/background check needed for this role. Exceptions will not be possible.
  3. Demonstrated knowledge and skills with PC operating systems (specifically Windows 10 and Windows 11), their setup and configuration, computer hardware repair, and device connectivity (TCP/IP, network adapter configuration).
  4. Good understanding of network (WAN, LAN, VPN) and telephony systems.
  5. Working knowledge of enterprise software tools such as MS Office365.
  6. Proven customer experience, practiced communication skills, both verbal and written.
  7. Understanding of Microsoft Active Directory Services and Systems Centre Configuration Manager (SCCM) is an asset.
  8. Ability to multitask, plan, prioritize and achieve goals in an efficient and productive manner.

What is in it for you?

  1. A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner.
  2. An environment of continuous learning and improvement.
  3. We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work Canada.

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate, and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life, we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category: Temporary Employee

Posting End Date: 17/09/2024

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