Student Advisor, International

8 months ago

Waterloo, Canada University of Waterloo Full time

Overview:
The International Student Advisor’s role is to be the primary support person for students during their co-op experience at Waterloo. International Student Advisors support students and their employer supervisors during their international work terms to ensure a successful work experience. Student Advisors also support students when they are on an academic term and in the recruiting process for their next work term, offering support for a successful job search. The International Student Advisor is an integral part of a service team supporting our students and employers, and works collaboratively with Account Managers, Account Coordinators, the International team, and other staff to ensure success of all stakeholders.

**Responsibilities**:
Support students during their recruitment term to build job search techniques and to secure

relevant and valuable work experiences
- Develop strong, supportive advising relationships with students that will aid them in their job search experience
- Cultivate trust with students in one-to-one environments, centering attention on the values and needs of the student seeking service and creating an environment that encourages the development of self-efficacy, resilience and career confidence
- Guide and support students in navigating the co-op employment process
- Help students access and reference labour market and other sources of information to build their understanding of the world of work
- Tailor approach based on the individual’s needs through active listening, consultation and relevant content knowledge
- Support students to gain employment through resume review, managing online presence, work search tactics, interviews, negotiating salary and other job search skills, including awareness of GAC travel advisories & potential travel restrictions
- Attain student feedback on work term engagement & satisfaction related to employer supervision, remuneration, work experience, process and value of learning
- Connect with on-campus partners as needed to further support students (e.g. Career Advisors, WIL, Faculty Relations Managers, Counselling Services)

Support students during their work term to resolve issues and ensure a successful

employment experience
- Support students through difficult employment issues, such as harassment, discrimination and termination in a compassionate and thoughtful manner with an understanding of the international cultural context. When additional support is needed, refer students to the Student Mental Health Advisor, Workplace Harassment Advisor or Counselling Services
- Contact and meet with students and employer supervisors during work terms as per student advisement guidelines
- Support employer supervisors with onboarding and coaching for success to maximize the work term experience for students and employers
- Attain student feedback on work term, employer, salary, work experience and co-op processes
- Encourage reflection on competencies and skills developed during the work term and promote a mindset of lifelong learning
- Facilitate the smooth transition of student from work term to academic term through to securing employment for their next work term, which may include a handover to the student’s subsequent Student Advisor
- Collaborate with other service team members to assist with work term situations, maintain or enhance the employer relationship and pursue potential employment opportunities

Strengthen and leverage on-campus relationships for the enhancement of our student support system, and promote Student Advising Best Practices and Continuous Improvement
- Support other Student Advisors in developing and sharing best practices and training guides
- Work alongside other Student Advisors and Career Advisors on a case-by-case basis to enable effective career supports for students
- Build relationships with CEE and campus colleagues through involvement of initiatives, committees, projects and working groups
- Ensure adherence of creditable work term jobs to prograM/Faculty specific requirements (e.g. admission levels, work relevance criteria, job type/sequence requirements) and approve coop job postings for students that arrange their own jobs.
- Support implementation of university-wide, faculty, or CE student development initiatives (e.g.: workshops to prepare students to work abroad, advancing intercultural effectiveness, mental wellness / harassment support, FRTF, etc.)
- Promote continuous improvement of services to students, employers and colleagues by providing feedback to or participating in Student Advisor Best Practices Group, Student Advisor WaterlooWorks Coach role and other opportunities

Grow quality of international employment
- Provide support to unemployed students seeking employment outside of Canada and USA, leveraging employer relationships within and beyond the International team
- Refer to Career Advisors for information about international job search techniques, while also helping students nav

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