Customer Success Associate

1 month ago

Oakville, Canada Permasearch Full time

Join to apply for the Customer Success Associate role at Permasearch, a TPI Company.

Job Description

Our client is seeking an experienced Customer Success Associate to join their team. This is a DIRECT HIRE role.

Responsibilities:
  • Serve as a key support pillar/contact point for our customers.
  • Build strong relationships with individuals at all levels of the customer organization and ensure that customers have a positive, value-added experience every time they reach us.
  • Communicate clearly and professionally with customers, understanding needs and liaising with internal teams to ensure complete satisfaction.
  • Communicate effectively with our internal team, asking the right questions to ensure your full understanding of scenarios, which in turn allows you to drive solutions.
  • Monitor all orders and freight status to ensure that products are manufactured and delivered on time. Process all orders & changes to orders in our system, owning the accuracy of the system.
  • Follow up with customers to provide answers and information at different stages of sales order completion.
  • Resolve product or service problems by clarifying the customer's complaint: determine the cause of the problem, select, and explain the best solution to solve the problem, expedite the correction or adjustment, and follow up to ensure resolution.
  • Coordinate with our Asian office to ensure clear communication of orders, shipments, and logistics for our customers – communicating with all functional departments as needed.
  • Communicate with the Internal Admin Team, Sales team, Production, and Shipping.
  • Work closely with Engineering and Production to ensure that new product developments in the pipeline are correctly translated into the system and into production.
  • Work directly with spa dealers and our Rep Team to ensure smooth customer set-ups and flow of orders.
  • Support a variety of marketing activities as needed that support our brand and the customer experience (e.g., trade show organization, website updates, email marketing campaigns).

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. For the right person, this is an excellent opportunity with room to grow.

Qualifications:
  • Customer success role experience: 1 year min (2-3 yrs. preferred).
  • Exceptional communication skills (both verbal and written).
  • English language required (Mandarin and/or Spanish beneficial).
  • Experience and success working in a manufacturing-based/Business-to-business customer setting.
  • High level of competence managing complex projects and multi-customer tasks.
  • An attention to detail and passion for accuracy and efficiency in all tasks.
  • Knowledge of best practices in customer success and retention.
  • Professional demeanor with strong customer service and interpersonal skills.
  • Proficiency in MS Office & using the appropriate tools to complete tasks.
  • Experience using NetSuite is beneficial.
  • Strong attention to detail and organizational skills.
  • Flexibility and willingness to adapt to a growing and changing environment.
Company Description

Over 38 years experience in the staffing industry. Permasearch is a division of TPI Companies. We have an unparalleled understanding of business needs and requirements, and how to profile and interview qualified candidates to successfully fulfill open roles and positions. The professional recruitment experts at Permasearch all work hard to ensure our clients benefit from a consultative approach, integrity, and attention to detail with each job search.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Staffing and Recruiting

#J-18808-Ljbffr

  • Customer Success Associate

    3 weeks ago

    Oakville, Ontario, Canada Permasearch Full time

    Customer Success Associate Job SummaryPermasearch is seeking a highly skilled Customer Success Associate to join our team. As a key support pillar, you will build strong relationships with customers, ensuring a positive and value-added experience every time they interact with us.Key Responsibilities:Provide timely and effective support to customers,...

  • Customer Success Associate

    3 weeks ago

    Oakville, Ontario, Canada Permasearch Full time

    Customer Success Associate Job SummaryPermasearch is seeking a highly skilled Customer Success Associate to join our team. As a key support pillar, you will build strong relationships with customers, ensuring a positive and value-added experience every time they interact with us.Key Responsibilities:Provide timely and effective support to customers,...

  • Customer Success Associate

    4 weeks ago

    Oakville, Canada Permasearch, a TPI Company Full time

    Join to apply for the Customer Success Associate role at Permasearch, a TPI Company.Job DescriptionOur client is seeking an experienced Customer Success Associate to join their team. This is a DIRECT HIRE role.Responsibilities:Serve as a key support pillar/contact point for our customers.Build strong relationships with individuals at all levels of the...

  • Customer Success Associate

    1 month ago

    Oakville, Canada Permasearch, a TPI Company Full time

    Join to apply for the Customer Success Associate role at Permasearch, a TPI Company.Job DescriptionOur client is seeking an experienced Customer Success Associate to join their team. This is a DIRECT HIRE role.Responsibilities:Serve as a key support pillar/contact point for our customers.Build strong relationships with individuals at all levels of the...

  • Customer Success Associate

    3 weeks ago

    Oakville, Ontario, Canada Permasearch, a TPI Company Full time

    {"h3": "Customer Success Role Overview"} At Permasearch, a TPI Company, we are seeking a skilled Customer Success Associate to join our team. This role is a direct hire opportunity. Key Responsibilities: Act as a primary point of contact for customers, providing exceptional support and ensuring a positive experience. Build strong relationships with...

  • Customer Success Associate

    3 weeks ago

    Oakville, Ontario, Canada Permasearch, a TPI Company Full time

    {"h3": "Customer Success Role Overview"} At Permasearch, a TPI Company, we are seeking a skilled Customer Success Associate to join our team. This role is a direct hire opportunity. Key Responsibilities: Act as a primary point of contact for customers, providing exceptional support and ensuring a positive experience. Build strong relationships with...

  • Associate Customer Success Manager

    6 months ago

    Oakville, Canada LineZero Full time

    Are you ready to make a meaningful impact in a rapidly growing IT organization? Are you eager to be part of a team dedicated to fostering employee growth and development? Do you possess a genuine passion for customer service, building strong relationships, and ensuring client success? If you thrive on helping customers achieve their goals, then we want to...

  • Associate Customer Success Manager

    6 months ago

    Oakville, Canada LineZero Full time

    Are you ready to make a meaningful impact in a rapidly growing IT organization? Are you eager to be part of a team dedicated to fostering employee growth and development? Do you possess a genuine passion for customer service, building strong relationships, and ensuring client success? If you thrive on helping customers achieve their goals, then we want to...

  • Customer Success Associate

    4 weeks ago

    Oakville, Ontario, Canada Permasearch Full time

    About the RoleWe are seeking a highly skilled Customer Success Associate to join our team at Permasearch, a TPI Company. As a key member of our organization, you will play a critical role in ensuring our customers have a positive and value-added experience.Key ResponsibilitiesAct as a primary point of contact for customers, providing exceptional support and...

  • Customer Success Associate

    4 weeks ago

    Oakville, Ontario, Canada Permasearch Full time

    About the RoleWe are seeking a highly skilled Customer Success Associate to join our team at Permasearch, a TPI Company. As a key member of our organization, you will play a critical role in ensuring our customers have a positive and value-added experience.Key ResponsibilitiesAct as a primary point of contact for customers, providing exceptional support and...

  • Customer Success Associate

    4 months ago

    Oakville, Canada Infinitree Full time

    **Company Overview**: Infinitree is a small, highly focused, passionate team headquartered in Oakville, Ontario. We manufacture world class components for the biggest brands in the spa (hot tub) industry. We also manufacture innovative spa furniture/accessories that allow consumers to create their dream outdoor living space. **Job...

  • Customer Success Specialist

    4 weeks ago

    Oakville, Ontario, Canada Permasearch, a TPI Company Full time

    Job DescriptionPermasearch, a TPI Company, is seeking an experienced Customer Success Associate to join their team.Key Responsibilities:Customer Support: Serve as a key support pillar/contact point for our customers, building strong relationships and ensuring a positive experience.Communication: Communicate clearly and professionally with customers,...

  • Customer Success Specialist

    4 weeks ago

    Oakville, Ontario, Canada Permasearch, a TPI Company Full time

    Job DescriptionPermasearch, a TPI Company, is seeking an experienced Customer Success Associate to join their team.Key Responsibilities:Customer Support: Serve as a key support pillar/contact point for our customers, building strong relationships and ensuring a positive experience.Communication: Communicate clearly and professionally with customers,...

  • Customer Success Manager

    4 months ago

    Oakville, Canada Timescapes Full time

    **About the role**: Customer Success Manager for a scaling New Zealand based ConTech company as we enter the global markets. A new role supporting our partners across North America with an outstanding user experience. As a Customer Success Manager, you will be responsible for driving customer engagement by creating and executing against customer success...

  • Customer Success Manager

    4 months ago

    Oakville, Canada Euna Solutions Full time

    **The Opportunity** The **Customer Success Manager I** has a strategic and supportive role within the Customer Success team at Euna Solutions, reporting to the Manager of Customer Success. As a Customer Success Manager I, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes...

  • Customer Success Coordinator

    4 months ago

    Oakville, Canada Virox Technologies Inc. Full time

    **About the Company** Virox Technologies Inc. is a leading chemical engineering and manufacturing company dedicated to providing the entire spectrum of global markets concerned with infection control and biosecurity with our safe, effective, sustainable, and patented disinfectants technologies. We are constantly seeking new ways to transform ourselves and...

  • Customer Success Coordinator

    4 months ago

    Oakville, Canada Virox Technologies Inc. Full time

    **About the Company** Virox Technologies Inc. is a leading chemical engineering and manufacturing company dedicated to providing the entire spectrum of global markets concerned with infection control and biosecurity with our safe, effective, sustainable, and patented disinfectants technologies. We are constantly seeking new ways to transform ourselves and...

  • It, Customer Success Lead

    4 months ago

    Oakville, Canada Sagen Full time

    Job Summary Reporting to the Director, IT Operations, the IT, Customer Success Lead will play a key role partnering with the Sales and Business Development teams to represent Sagen IT to address technology services and solutions with our customers. **Responsibilities**: - Build and maintain strong relationships with National & Regional Sales to ensure a...

  • Customer Success Administrator

    4 months ago

    Oakville, Canada NVT Phybridge Full time

    **TITLE**: Customer Success Administrator **REPORTS TO**: SVP - Operations and Digital Transformation **POSITION OVERVIEW**: The Customer Success Administrator role at NVT Phybridge is an on-site, entry-level position reporting directly to the Senior Vice President of Operations and Digital Transformation. This role primarily focuses on supporting various...

  • Customer Success Administrator

    7 days ago

    Oakville, Canada NVT Phybridge Full time

    **TITLE**: Customer Success Administrator **REPORTS TO**: SVP - Operations and Digital Transformation **POSITION OVERVIEW**: The Customer Success Administrator role at NVT Phybridge is an on-site, entry-level position reporting directly to the Senior Vice President of Operations and Digital Transformation. This role primarily focuses on supporting various...