Service Administrator

2 days ago

Cornwall, Canada Vincent Tractors Ltd Full time

Would you like to start a career with one of the UK’s leading Kubota dealerships?

Vincent Tractors & Plant is a successful family-owned business. Established in 1966 and now employing over 60 people across our four branches covering Cornwall, Devon and Somerset.We are the market leaders in agricultural, construction and groundcare products, holding the market leading Kubota franchise along with many other brands including Dynapac, Ausa, Nugent Trailers, GreenMech, Kverneland, Ktwo, Grillo, Trimax and Baroness.

Job Purpose:

Vincent Tractors & Plant’s success, ongoing growth and internal promotion, we are looking for a Service Administrator to join our expanding business at our Fraddon, Cornwall branch.

The roles will include assisting with the day-to-day smooth running of the service department workflow.The ideal candidate will have previous experience of working in a similar role within the Agricultural, Construction or Groundcare industry. However, individuals with experience within other industries will also be considered.

Main Duties and Responsibilities:

  • Service department administration support - booking in workshop jobs and keeping customers updated with progress through to invoicing and payment.
  • Ensure all administrative functions within the department are carried out in accordance with company policy.
  • Supporting administration of warranty claims and machine registrations.
  • Plus, any other duties as requested by the Service Controller.

Responsibilities

These responsibilities are essential in a small business where all members of the team are required to work flexibly and help in all and any area during busy periods:

  • Keep confidential and company business or statistics.
  • To represent Vincent Tractors & Plant and promote its brand throughout all activities.
  • Ability to work hours as required by the business.

The above is not an exhaustive list and other duties and responsibilities may be included in the role as the business develops over time.

Person Specification:

The following criteria are appropriate for this post. You must meet the essential criteria to be shortlisted for the post and it would be advantageous if you meet the desirable criteria.

  • Have strong administration and IT skills, be highly organised.
  • Ability to speak with all manner of customers.
  • Experience of building relationships with people.
  • Experience of working in a workshop environment.

Education/ Training

  • Four GSCE or equivalent, Maths and English, grade C or above.

Additional attributes

  • Confident.
  • Ability to pick up technical knowledge and apply it.
  • Self-motivated & able to use initiative.
  • Excellent interpersonal skills.
  • Flexible approach.
  • Neat, clean and tidy image.
  • Loyal and reliable.
  • Ability to work to deadline and to a high degree of accuracy.
  • Good IT Skills.
  • Friendly, smiling & interested in our customers.
  • Experience in our industry sector.
  • Full UK driver’s license

Additional factor

  • Willing to work additional hours as required.

Are you looking to enhance your abilities within a supportive and highly successful family-owned business? Then look no further Vincent Tractors & Plant can offer you:

  • Full time position: 8.00am - 5.00pm. Monday - Friday.
  • Competitive pay depending on experience plus overtime pay over 39hrs.
  • 24 days Holiday allowance plus Bank Holidays
  • Contributory pension scheme
  • Group life cover
  • Health and Wellness program
  • Eye care support

To apply, please submit your CV and a cover letter. Within your cover letter, please explain how you meet the criteria for the role.

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