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Head of Revenue Operations

3 months ago

Old Toronto, Canada Blue J Full time

Blue J offers the leading solution in generative AI for tax experts. We’re a B2B SaaS company whose customers are accountants and lawyers, and our AI-tax research software is the best in the market.

We are racing ahead with an exciting product development roadmap to continue to delight our customers and to ensure that our users can generate the very best possible tax research answers in the service of their clients in record time.

We have seen significant traction in the market since launching Ask Blue J in 2023, and are expanding our team to support our growth.

We are looking for a Head of Revenue Operations to build and lead the revenue operations function from the ground up. You are the first RevOps hire at Blue J You’ll be taking what we have (maybe breaking it) and building it into a function that supports our Revenue team through rapid growth.

This role is crucial to our success and will involve devising and implementing strategies to optimize our revenue processes and ensure alignment across our sales, marketing, and customer success teams. The successful candidate will understand the imperative of building an efficient and scalable revenue operations framework. We are seeking a collaborative, energized, process-oriented individual to create and drive a world-class revenue operations strategy. If you get your energy from building, creating and growing and have a keen eye for process, we want to hear from you

Reporting to our CRO, the Head of Revenue Operations will design, develop, maintain, and scale Blue J’s revenue operations strategy. We’re at an incredibly exciting point in our growth journey, and looking for someone to match our energy as we dominate the tax research market.

You'll get to work closely with and learn from our amazing sales, marketing teams, and customer success teams, and we are looking forward to everything that we will learn from you

A note on location: This is a hybrid position that requires applicants to be within commuting distance of Toronto for in-person meetings a few times a quarter. All candidates must be eligible to work in Canada.

What You'll be Doing
  • Lead the collaboration with sales, marketing, and customer success teams to build and optimize processes, driving operational excellence.
  • Design and implement robust revenue forecasting models to deliver accurate predictions and actionable insights into the company’s revenue performance.
  • Develop models, recommendations, and strategies with the executive team to drive revenue; ensuring alignment and ability to operationalize at scale.
  • Design customer journey workflow, leading deal flow management and establishing best practices.
  • Analyze sales data and metrics to uncover trends and identify strategic opportunities for growth.
  • Develop, establish, and maintain key performance indicators (KPIs) to measure and enhance the effectiveness of revenue operations.
  • Optimize CRM (Customer Relationship Management) systems and other tools to ensure precise and timely reporting.
  • Lead cross-functional initiatives to drive improvements in lead generation, conversion rates, and customer retention.
  • Work closely with finance to align revenue goals, budgeting, and financial reporting.
  • Provide regular, detailed reports and updates to senior management on revenue operations performance and strategic initiatives.
A Bit About You
  • Bachelor’s degree in Business Administration, Finance, or related field; MBA or equivalent experience a strong asset.
  • 5+ years of experience in revenue operations or sales operations.
  • Experience building the RevOps function in a scale-up organization; you’ve been a key player on a team as it has grown.
  • Strong analytical skills with the ability to interpret data and trends.
  • Experience with CRM software (e.g., Salesforce, HubSpot) and revenue management tools.
  • Excellent communication and interpersonal skills, with the ability to collaborate across teams and influence stakeholders.
  • Strategic thinker with a proactive and problem-solving attitude.
  • Detail and process-oriented with strong organizational skills and a solutions focus.
A Bit About Us
  • We’re well-funded and offer competitive base salaries and stock options. You’ll play a crucial role in our growth, and it’s important to us that you share in our long-term success.
  • We are taking an exciting, highly anticipated new product into a virtually untapped market at a time when there is a huge amount of buzz around the type of work that we do. You’ll have the opportunity to work at our growing organization, and play a meaningful role in our expansion.
  • We've got great leadership and you'll get to work with and learn from team leaders with a proven track record of success in B2B SaaS and start-up marketing.
  • We’ve got an amazing team. We’re mission-driven and motivated by success, but we’re friendly, we’re collaborative, and we care about each other. We’ve got all the start-up perks you’d expect, and are intentionally building a culture where you can pickleball if you want, feel safe to be yourself at work, and watch your career grow because your team has invested in you.
  • We care about you. You’ll have a healthy work/life balance and colleagues who respect it. We’ve mindfully put together a great benefits package that covers you and your whole family.
The Core Values that Define Our Culture
  • We are customer-focused.
  • We put the team interest before self-interest.
  • We are pleasant and playful.
  • We are open to better ideas.
  • We deliver on our promises.
  • We solve the tough problems.

We value inclusiveness and diversity and are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are so grateful for your interest in this role We will do our very best to get back to all applicants within 3 weeks.

We look forward to meeting you and learning about how you can help us grow

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