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Inside Sales Team Lead

1 month ago

Montreal, Canada Dart Aerospace Full time

Position : Inside Sales Team Lead

Location : 9900 Cavendish Blvd, Suite 310, Saint-Laurent, QC H4M 2V

Equipping Helicopters Worldwide

DART Aerospace provides industry-leading design, manufacturing and market-certified solutions for the helicopter and aerospace industry. With an impressive line-up of over 1,500 STC's and over 10,000 products, DART provides a unique and comprehensive portfolio of aftermarket products, accessories, spare parts, and tools for both civil and military operators, supporting all major rotorcraft OEMs, including Airbus, Bell, Leonardo, Robinson, MD and Sikorsky.

DART's key products include aerial firefighting systems, emergency flotation systems, landing gear components, tools and ground support equipment, interior and exterior accessories, cargo expansion, windows and doors, cable cutters, engine and drive systems and external load equipment. DART’s extensive engineering capabilities and manufacturing centers of excellence deliver fast time-to-market solutions with superior customer support in over 120 countries worldwide.

Job Summary

DART has been growing at a rapid pace over the last few years. To sustain its rapid growth, we are committed to strengthening our customer-facing sales team. The Inside Sales Team Lead position will require to work as a part of a sales team to develop both new and existing business relationships. Integrity, vision, professionalism and passion are key components of this position.

Responsibilities:

  • Serve as the primary point of contact for key customers, ensuring timely and effective communication
  • Build and maintain strong relationships with key customer contacts to understand their needs and expectations
  • Lead and manage the CXR team, providing guidance, training, and support to team members
  • Foster a customer-centric culture within the team, emphasizing responsiveness and proactive communication
  • Oversee the resolution of customer issues, working closely with relevant departments to address concerns promptly
  • Implement effective solutions to prevent the recurrence of identified issues
  • Develop and implement strategies for enhancing customer satisfaction and loyalty
  • Regularly assess and improve the customer experience processes, identifying areas for optimization
  • Work as part of the Commercial Team to support Sales Managers and Sales Directors with daily order processing and quoting
  • Daily communications with clients globally
  • Capability to work with multiple departments internally on customer inquiries
  • Ability to work with an ecommerce platform and provide support to the client base with online activities
  • Coordinate and redirect technical questions or clarifications to the proper teams
  • Ensure data integrity at all times when entering or adjusting data points for orders and accounts
  • Validate product attributes such as inventory and pricing to make sure requested product is available
  • Manage KPIs for team and customer portals
  • Other duties as required

Qualifications:

  • Minimum of 3 years’ experience in Customer Service / Sales
  • Detail-oriented data entry skills
  • Advanced working knowledge of Microsoft Word, Excel and Outlook
  • Experience in working with a CRM and ERP
  • Strong organizational skills and time management skills
  • Ability to work in a fast-paced environment
  • Fluent in English; basic working knowledge of French/Spanish languages an asset
  • Results-oriented with leadership skills
  • Ability to work in a team environment
  • Excellent verbal and written communication skills

Job Types: Full-time, Permanent

Benefits:

  • Casual dress
  • Company events
  • Extended health care
  • Flexible schedule
  • On-site parking
  • Paid time off
  • RRSP match

Schedule:

  • Monday to Friday

Application question:

  • What is your salary expectation?

Work Location: Hybrid remote in Saint-Laurent, QC H4M 2V2

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