IT Service Desk Team Lead

3 weeks ago

Vaughan, Canada Combined Metal Industries Full time

8470 Keele St, Vaughan, ON L4K 2S1, Canada Req #186

Permanent Full-Time

Shift: 7 am to 3:30 pm


Here’s what we do…

Founded in Toronto in 1996, Combined Metal Industries (CMI) has quickly grown into a successful full-service metal recycling corporation. CMI is recognized as a leading and innovative recycler and distributor of metal products, thanks to the efforts of a passionate and dedicated team who drive success every day.

We source and processes recycled ferrous and non-ferrous metals across North America to ensure they do not end up in a landfill or go to waste. Our recycling stream ensures that all the ferrous and non-ferrous metals that enter our yards will create something new again

Who we’re looking for:

You’re a high-performer who doesn’t want to waste time, so here’s the two-sentence deal: We need an IT superstar support technician to lead the Service Desk team. In addition to your role as a technician and a leader, you’re going to be the escalation point for both internal customer service issues and technical issues from your team.

So, if you think you have the technical chops for it and want to lead your team to IT glory, read on for details.

Key Responsibilities:

  • Ensure team meets KPIs and provide updates to IT leadership
  • Be the escalation point for both the team and the customer
  • Provide guidance and training for the IT team
  • Run, participate in and delegate projects for the IT team
  • Administer internal IT helpdesk and Active Directory
  • Respond to IT support requests in a timely manner
  • Identify, facilitate and deliver on-going training of business systems to new and existing users
  • Proactively recognize potential problems/issues with system, infrastructure or hardware
  • Provide internal IT support to end users, including computer, phone, exchange, mobile device and two-way radio support
  • Assist with the implementation, deployment and operation of information systems and technology solutions for business needs
  • Liaise with vendors and service providers to ensure efficient and cost-effective acquisition of technology purchases; oversee warranties and service agreements

Qualifications:

  • Minimum of 5 years of experience in an IT Service Desk position
  • Post secondary education in IT, Computer science or related program
  • Strong ability to troubleshoot hardware and software for all aspects of the environment, including computers, printers, mobile devices, network hardware, cabling and phones
  • Knowledge of networking, operation system and service architectures in a Windows 10 domain environment.
  • Ability to explain technical concept and theories to non-technical audiences
  • Excellent English communication skills (written and verbal)
  • Must be able to respond to tight deadlines during regular and peak periods and to last minute demands and requirements
  • Organized, detailed oriented, ability to prioritize tasks
  • Ability to multi-task
  • Ability and desire to learn
  • Possess a high sense of initiative
  • Strong judgement and decision-making ability
  • Possess problem analyses and solving skills

A few super cool things about us / What we offer:

  • Competitive salary with an opportunity to realize a bonus based on performance
  • Performance-based salary increases
  • A great team to learn from and unlock growth and career opportunities
  • An inclusive, friendly, and multi-cultural environment
  • Progressive and approachable leadership team focused on winning and continuous improvement
  • Free CMI Academy webinars and workshops to accelerate your personal and professional development
  • A commitment to your health and safety and those CMI impacts
  • A chance to give back to the environment and contribute to sustainability

Are you already picturing yourself at CMI? We thought you might be Send us your resume and let us know how you would make an impact in this role.

At CMI we are committed to fostering an inclusive and equitable workplace, free of bias and discrimination, where everyone feels valued, respected, and supported. We are committed to working with and providing reasonable accommodation to applicants with disabilities where feasible. We thank all applicants for their interest; only those selected for an interview will be contacted.

  • 8470 Keele St, Vaughan, ON L4K 2S1, Canada
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