Current jobs related to IT Service Desk Team Lead - Vaughan, Ontario - Combined Metal Industries
-
Service Desk Specialist
4 weeks ago
Vaughan, Ontario, Canada Mackenzie Health Full timeProvide Essential IT Support as a Service Desk Analyst at Mackenzie HealthMackenzie Health is seeking a dedicated and skilled Service Desk Analyst to join our dynamic IT team. In this role, you will play a vital part in ensuring the smooth operation of our technology infrastructure by providing exceptional technical support to end-users across various...
-
Service Desk Analyst
2 days ago
Vaughan, Ontario, Canada Mackenzie Health Full timeJob Title: Service Desk AnalystMackenzie Health is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for ICAT end-user support across the organization, providing exceptional technical support for all MH users across multiple sites.Key Responsibilities:Provide timely and effective...
-
Service Desk Analyst
2 days ago
Vaughan, Ontario, Canada Mackenzie Health Full timeJob Title: Service Desk AnalystMackenzie Health is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for ICAT end-user support across the organization, providing exceptional technical support for all MH users across multiple sites.Key Responsibilities:Provide timely and effective...
-
Front Office Supervisor
2 weeks ago
Vaughan, Ontario, Canada Silver Hotel Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Silver Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading a team of front desk staff, and ensuring the smooth operation of our hotel's front office.Key ResponsibilitiesTeam...
-
Front Office Supervisor
3 weeks ago
Vaughan, Ontario, Canada Silver Hotel Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Silver Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading a team of front desk staff, and ensuring the smooth operation of our hotel's front office.Key ResponsibilitiesTeam...
-
Front Office Supervisor
2 weeks ago
Vaughan, Ontario, Canada Silver Hotel Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Silver Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading a team of front desk staff, and ensuring the smooth operation of our hotel's front office.Key ResponsibilitiesTeam...
-
Front Office Supervisor
2 weeks ago
Vaughan, Ontario, Canada Silver Hotel Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Silver Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading a team of front desk staff, and ensuring the smooth operation of our hotel's front office.Key ResponsibilitiesTeam...
-
Service Desk Support Specialist
3 days ago
Vaughan, Ontario, Canada CAA Club Group Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at CAA Club Group. As a Service Desk Analyst, you will be responsible for providing technical support and resolving issues for our customers.Key ResponsibilitiesProvide technical support and resolve issues for customers via phone, email, and in-person.Identify, investigate, and...
-
Service Desk Support Specialist
3 days ago
Vaughan, Ontario, Canada CAA Club Group Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at CAA Club Group. As a Service Desk Analyst, you will be responsible for providing technical support and resolving issues for our customers.Key ResponsibilitiesProvide technical support and resolve issues for customers via phone, email, and in-person.Identify, investigate, and...
-
Service Desk Support Specialist
1 week ago
Vaughan, Ontario, Canada CAA Club Group Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at CAA Club Group. As a Service Desk Analyst, you will be responsible for providing technical support and resolving issues for our customers.Key ResponsibilitiesProvide technical support and resolve issues for customers via phone, email, and in-personIdentify, investigate, and...
-
Service Desk Support Specialist
1 week ago
Vaughan, Ontario, Canada CAA Club Group Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at CAA Club Group. As a Service Desk Analyst, you will be responsible for providing technical support and resolving issues for our customers.Key ResponsibilitiesProvide technical support and resolve issues for customers via phone, email, and in-personIdentify, investigate, and...
-
Service Desk Support Specialist
3 weeks ago
Vaughan, Ontario, Canada CAA Club Group Full timeJob SummaryWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at CAA Club Group. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our customers, resolving technical issues, and ensuring that our IT systems are running smoothly.Key ResponsibilitiesProvide technical support...
-
Service Desk Support Specialist
2 weeks ago
Vaughan, Ontario, Canada CAA Club Group Full timeJob SummaryWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at CAA Club Group. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our customers, resolving technical issues, and ensuring that our IT systems are running smoothly.Key ResponsibilitiesProvide technical support...
-
Order Desk Coordinator
3 days ago
Vaughan, Ontario, Canada AppleOne Full timeOrder Desk Administrator Job DescriptionWe are seeking a highly detail-oriented and organized Order Desk Administrator to join our team at AppleOne. As an Order Desk Administrator, you will be responsible for managing orders, coordinating with the production team, and ensuring timely delivery of customer orders.Key Responsibilities:Manage order entry and...
-
Order Desk Coordinator
3 days ago
Vaughan, Ontario, Canada AppleOne Full timeOrder Desk Administrator Job DescriptionWe are seeking a highly detail-oriented and organized Order Desk Administrator to join our team at AppleOne. As an Order Desk Administrator, you will be responsible for managing orders, coordinating with the production team, and ensuring timely delivery of customer orders.Key Responsibilities:Manage order entry and...
-
Front Desk Associate
1 week ago
Vaughan, Ontario, Canada Easton's Group of Hotels Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Hilton Garden Inn. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesWelcome guests in a friendly and professional...
-
Front Desk Associate
1 week ago
Vaughan, Ontario, Canada Easton's Group of Hotels Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Hilton Garden Inn. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesWelcome guests in a friendly and professional...
-
Order Desk Coordinator
2 days ago
Vaughan, Ontario, Canada AppleOne Full timeOrder Desk Administrator Job DescriptionWe are seeking a highly detail-oriented and organized Order Desk Administrator to join our team at AppleOne. As an Order Desk Administrator, you will be responsible for managing orders, coordinating with the production team, and ensuring timely delivery of customer orders.Key Responsibilities:Manage order entry and...
-
Order Desk Coordinator
2 days ago
Vaughan, Ontario, Canada AppleOne Full timeOrder Desk Administrator Job DescriptionWe are seeking a highly detail-oriented and organized Order Desk Administrator to join our team at AppleOne. As an Order Desk Administrator, you will be responsible for managing orders, coordinating with the production team, and ensuring timely delivery of customer orders.Key Responsibilities:Manage order entry and...
-
Order Desk Coordinator
19 hours ago
Vaughan, Ontario, Canada AppleOne Full timeOrder Desk Administrator Job DescriptionWe are seeking a highly detail-oriented Order Desk Administrator to join our team at AppleOne. As an Order Desk Administrator, you will be responsible for order entry, account management, and working closely with our production team to ensure customer deliverables and organizational goals are met.Key...
IT Service Desk Team Lead
3 months ago
Location:
Vaughan ON (Keele & Langstaff)
Shift: 7 am to 3:30 pm
Here's what we do
Founded in Toronto in 1996, Combined Metal Industries (CMI) has quickly grown into a successful full-service metal recycling corporation.
CMI is recognized as a leading and innovative recycler and distributor of metal products, thanks to the efforts of a passionate and dedicated team who drive success every day.
We source and processes recycled ferrous and non-ferrous metals across North America to ensure they do not end up in a landfill or go to waste.
Our recycling stream ensures that all the ferrous and non-ferrous metals that enter our yards will create something new againWho we're looking for:
You're a high-performer who doesn't want to waste time, so here's the two-sentence deal: We need an IT superstar support technician to lead the Service Desk team.
In addition to your role as a technician and a leader, you're going to be the escalation point for both internal customer service issues and technical issues from your team.
So, if you think you have the technical chops for it and want to lead your team to IT glory, read on for details.
Key Responsibilities:
- Ensure team meets KPIs and provide updates to IT leadership
- Be the escalation point for both the team and the customer
- Provide guidance and training for the IT team
- Run, participate in and delegate projects for the IT team
- Administer internal IT helpdesk and Active Directory
- Respond to IT support requests in a timely manner
- Identify, facilitate and deliver ongoing training of business systems to new and existing users
- Proactively recognize potential problems/issues with system, infrastructure or hardware
- Provide internal IT support to end users, including computer, phone, exchange, mobile device and twoway radio support
- Assist with the implementation, deployment and operation of information systems and technology solutions for business needs
- Liaise with vendors and service providers to ensure efficient and costeffective acquisition of technology purchases; oversee warranties and service agreements
Qualifications:
- Minimum of 5 years of experience in an IT Service Desk position
- Post secondary education in IT, Computer science or related program
- Strong ability to troubleshoot hardware and software for all aspects of the environment, including computers, printers, mobile devices, network hardware, cabling and phones
- Knowledge of networking, operation system and service architectures in a Windows 10 domain environment.
- Ability to explain technical concept and theories to nontechnical audiences
- Excellent English communication skills (written and verbal)
- Must be able to respond to tight deadlines during regular and peak periods and to last minute demands and requirements
- Organized, detailed oriented, ability to prioritize tasks
- Ability to multitask
- Ability and desire to learn
- Possess a high sense of initiative
- Strong judgement and decisionmaking ability
- Possess problem analyses and solving skills
A few super cool things about us / What we offer:
- Competitive salary with an opportunity to realize a bonus based on performance
- Performancebased salary increases
- A great team to learn from and unlock growth and career opportunities
- An inclusive, friendly, and multicultural environment
- Progressive and approachable leadership team focused on winning and continuous improvement
- Free CMI Academy webinars and workshops to accelerate your personal and professional development
- A commitment to your health and safety and those CMI impacts
- A chance to give back to the environment and contribute to sustainability
Are you already picturing yourself at CMI? We thought you might be Send us your resume and let us know how you would make an impact in this role.
At CMI we are committed to fostering an inclusive and equitable workplace, free of bias and discrimination, where everyone feels valued, respected, and supported.
INDHP