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E-Commerce Coordinator
4 months ago
For our continuously growing business, we are currently looking for an E-Commerce Coordinator to be based at our Mississauga office.
Key Responsibilities
Product Listing Management:
- Assist in creating and updating product listings on Amazon, ensuringaccurate and compelling product descriptions, images, and keywords tomaximize visibility and conversion rates.
- Coordinate with internal teams or suppliers to gather productinformation, images, and specifications for listing creation andoptimization.
- Monitor product listings for accuracy, completeness, and compliance withAmazon's guidelines and policies, making updates as necessary.
Inventory and Order Management:
- Support inventory management efforts by monitoring stock levels, forecasting demand, and coordinating replenishment orders to ensure adequate inventory availability on Amazon.
- Work closely with fulfillment partners or internal teams to manage order fulfillment processes, including order processing, shipping, and tracking.
- Address any issues related to order fulfillment, shipping delays, or inventory discrepancies promptly to minimize impact on customer experience and sales.
Performance Monitoring and Analysis:
- Assist in monitoring key performance indicators (KPIs) related to Amazon sales, traffic, conversion rates, and customer feedback.
- Help generate reports and dashboards to track performance trends, identify areas for improvement, and measure the effectiveness of marketing and promotional efforts.
- Collaborate with the e-commerce manager or team to analyze data insights and recommend strategies to optimize performance and drive sales growth.
Customer Engagement and Support:
- Respond to customer inquiries, feedback, and reviews on Amazon in a professional and timely manner to ensure a positive shopping experience.
- Proactively identify opportunities to enhance the customer experience on Amazon, such as implementing product bundling, cross-selling, or upselling strategies.
Market Research and Competitive Analysis:
- Conduct research on industry trends, competitor activities, and customer preferences to inform strategic decisions and identify opportunities for product differentiation and market positioning.
- Monitor competitor product listings, pricing strategies, and promotions on Amazon to stay informed about market dynamics and adjust strategies accordingly.
- Assist in identifying new product opportunities or market gaps and make recommendations for product expansion or portfolio optimization.
Key Responsibilities
Product Listing Management:
- Assist in creating and updating product listings on Amazon, ensuringaccurate and compelling product descriptions, images, and keywords tomaximize visibility and conversion rates.
- Coordinate with internal teams or suppliers to gather productinformation, images, and specifications for listing creation andoptimization.
- Monitor product listings for accuracy, completeness, and compliance withAmazon's guidelines and policies, making updates as necessary.
Inventory and Order Management:
- Support inventory management efforts by monitoring stock levels, forecasting demand, and coordinating replenishment orders to ensure adequate inventory availability on Amazon.
- Work closely with fulfillment partners or internal teams to manage order fulfillment processes, including order processing, shipping, and tracking.
- Address any issues related to order fulfillment, shipping delays, or inventory discrepancies promptly to minimize impact on customer experience and sales.
Performance Monitoring and Analysis:
- Assist in monitoring key performance indicators (KPIs) related to Amazon sales, traffic, conversion rates, and customer feedback.
- Help generate reports and dashboards to track performance trends, identify areas for improvement, and measure the effectiveness of marketing and promotional efforts.
- Collaborate with the e-commerce manager or team to analyze data insights and recommend strategies to optimize performance and drive sales growth.
Customer Engagement and Support:
- Respond to customer inquiries, feedback, and reviews on Amazon in a professional and timely manner to ensure a positive shopping experience.
- Proactively identify opportunities to enhance the customer experience on Amazon, such as implementing product bundling, cross-selling, or upselling strategies.
Market Research and Competitive Analysis:
- Conduct research on industry trends, competitor activities, and customer preferences to inform strategic decisions and identify opportunities for product differentiation and market positioning.
- Monitor competitor product listings, pricing strategies, and promotions on Amazon to stay informed about market dynamics and adjust strategies accordingly.
- Assist in identifying new product opportunities or market gaps and make recommendations for product expansion or portfolio optimization.
- Bachelor's degree in business, marketing, or a related field.
- Prior experience in e-commerce, online retail, or Amazon account management preferred.
- Familiarity with Amazon's Seller Central and vendor central platforms, product listing tools, and advertising features.
- Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities effectively.
- Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally and interact with external partners.
- Analytical mindset with proficiency in data analysis tools, such as Excel or Google Analytics.
- Proactive attitude with a willingness to learn and adapt to new technologies and industry trends.
Application question(s):
What is your salary expectation?Experience:
- E-commerce: 3 years (required)consumer electronics sales: 3 years (required)
- Job Types: Full-time, Permanent
Work Location: Mississauga, ON
If you’re interested, please apply by sending your resume to ling.luo@hisense.com before April 30th, 2024.
Thank you for yourinterest, and we look forward to meeting you